wont do it again

MSC Seaside Cruise Review to Caribbean - Eastern

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 8

Overall rating:

1.9 out of 5
Verified Review
MSC Seaside

7 Night Eastern Caribbean & Bahamas (Miami Roundtrip)

Sail date: October 12, 2019

Ship: MSC Seaside

Cabin type: Balcony

Cabin number: 9112

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Our cruise was in total shambles, my wife broke down in tears because of the service we received, our room was filthy when they allowed us to enter the cabin, the ac did not work, they removed one of our dinners even though we purchased the duo, there was a foreign object in my food they apologized by sending 10 moldy chocolate covered strawberries to our room, my internet package did not work for the first 3 days because no one explained to me how to set it up and when I went to the front desk it was like they couldn't be bothered with it. This was a birthday cruise for both my wife and I and it turned o​ut to be a disaster. We would like to either request a full refund or issue us a complimentary cruise to the same Itinerary, and the specialty dinners we paid for them the first time and only got the butchers cut.

Embarkation

5 out of 5
easy and fast

Ship experiences

Food and Dining

1 out of 5
found foreign object in my dinner

Onboard Activities

3 out of 5
the beerprov was good

Entertainment

4 out of 5

Children's Programs

dont have children

Service and Staff

1 out of 5
Customer service was very poor

Ship Quality

5 out of 5
confusing but well maintained in the public areas

Cabin / Stateroom

1 out of 5
our room was filthy when we were allowed to enter our balcony cabin and the ac did not work

Ship tip

GOOD LUCK

Ports of call

Miami, Florida

1 out of 5
TOO CONJESTED

San Juan, Puerto Rico

1 out of 5
IT WAS OK DID NOT DO EXCURSIONS

Charlotte Amalie, St. Thomas

1 out of 5

Philipsburg, St. Maarten

1 out of 5
STAYED IN THE SQUARE AT PORT

Nassau, Bahamas

3 out of 5
TOO MANY PANHANDLERS

Disembarkation

5 out of 5
FAST AND EASY
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