Wonderful ship, not great service

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 9

Review summary

The ship was beautiful. However, our butler and the guy who cleaned our room weren't great. I was excited to sail with MSC again because of the service I received on the Divina. I was sad to find that the service was not as wonderful on this cruise. We told the guy who cleaned our rooms when we were headed out so he could turn down, but he always waited until we were in there and then either didn't do it or did it with us in the room. It was as if they wanted us to work our schedule around them which is not what I want on a vacation. Our butler was supposed to escort us down at the ports so we could get the Yacht Club service we are supposed to, but instead we were always the last ones standing behind everyone. The experience was just not as incredible as the Divina and I was disappointed.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Miami, Florida

Ocho Rios, Jamaica

George Town, Grand Cayman

Cozumel, Mexico

Nassau, Bahamas

Disembarkation

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