MSC Preziosa Cruise Reviews - Reviews

We have cruised with several cruise companies and have always felt we were so well looked after. We are on this cruise right now and have never encountered staff so unwilling to help you. My husband is disabled and gets extremely stressed if he has to eat on a table with lots of people. Our table request was not passed on, according to the Maitrede, by our travel agent and he was so unwilling and unhelpful we are now forced to eat in the buffet or pay for a meal. The only people we can quite honestly say have given fantastic service is the guys in Eatily. Recommend that restaurant. The weather has not been good and yesterday we were forced to stand on a very windy and wet dock whilst they allowed only four passengers onto the ship at a time as they were taking on new passengers at every port. Finally they allowed us to use the gang plank where the luggage was being put into the ship. When we got up onto the deck, remember it was pouring and freezing, they made us take our coats of on the outside deck to go through a security machine. Ridiculous. We still have five days to go so I hope they can improve on this poor performance.

Don't ever use the cruise line.. carnival is even better than this mess. We were at least 2 hours late to each port and they did not extend our excursions at all and we can screwed on each excursion and only gave us 10% off when we lost sometimes 40-50% of the excursion time... just awful! .

Not worth your money. From day 1 to day 7, this is a chaotic, unfriendly, and boring cruise I have ever been on. I am told there were only 66 Americans on this cruise. They treat the European citizens different from treating the English and non- EU counties such as the Americans. They kept our passports and we all had to stand in separate lines. People on this cruise cut in line at buffet, at drink stations, at waiting lines to get on or off the ship. Imagine you are standing at the buffet line next to your party, and all of the sudden, a human arm poked in from behind you, and under your armpit with their own fork/spoon sometimes, to pick up the food you are about to pick up for yourself and not even say "excuse me". Isn't that frightening?? And if you don't keep up the pace with the rest of the line, someone will cut in and separate you from your party on a daily basis. Now that I am home and have some time to reflect on this cruise, I regret having made the choice to be on MSC. I hope you will do your homework carefully before taking any cruise on MSC.

We had a wonderful time on our cruise. Preziosa is a gorgeous ship. We sailed in Yacht Club which is worth every penny. The service is divine (Our butler, Harrison was THE BEST! He was also our butler on Divina and it was awesome to see him again.) and the food very good. Plus it is wonderful to have a private enclave to escape from everyone else on the ship. That said, It was a wonderful idea to change the policy to allow Yacht Club members to have free drinks throughout the ship because it got us out of our area and mingling with the other passengers more. We had sailed on Divina in the past and found ourselves pretty much staying in Yacht Club the whole time. I don't think I would do an European cruise again simply because there just isn't enough time in the ports. There is so much to see in Europe and we would have liked to be able to get out of the port areas more. Our itinerary changed a few times because of weather and a strike in Le Havre but there is nothing to be done about that so we didn't care. Better safe than sorry for sure. We will definitely cruise with MSC in the future but probably stick to the Caribbean where we can spend more time at the pool and not worry if we feel like staying on the ship in port. Definitely very excited to see their new and upcoming ships like Meraviglia and Seaside!

Most of the crew friendly although an extreamly rude receptionist. Food - lots of bread if you are a bread eater. Rest... nothing great. Not Disabled friendly - i.e. with excursions they take you in a wheelchair to the bus. On return... NO ASSISTANCE YOU HAVE TO BEG FOR HELP. Excursions- Did not see much. The bus raced through the city and then stopped for three hours between nowhere and nothing

The ship is greatful, the trip in the container terminals is not to recommende. This was not a nice cruise for us, also because the organisation was sometimes terrible.

The route 'Metropoles des Nordens' is not recommended: all stops in container ports, steep ramps for leaving the ship, extremely long bustours, no access to Amsterdam, but 2 days in Zeebrugge. All in all not amazing. And the disembarkation was poorly organized. If you are older and walking badly, this is an ordeal, and an impertinence. The boat is great, the service and the food are good, the balcony cabins 'Bella' are small and have little cabinets for longer cruises. The glass doors at the shower are dense and so the showering is really fun. All in all not a amazing cruise, but a nice ship. We can not recommend this route, but the stay on the ship was okay. The immigration ceremonie through the British authorities was great, but a disaster in Zeebrugge by the Belgian police. And the MSC shuttles were poorly organized and expensive, as all trips from MSC. The photographers on board were really annoying. No go! So all in all not one of our highlights and not recommended.

Bad communicatie gives al not pretty feeling over this nice en marvellous cruise. Rishi our waiter wasenormous. Olga of the goldenlobster desk was also very frendly

I enjoy MSC, they seem to have exciting port s we have been on 4 cruises already with them . And have 2 more booked so. We have been on the, Spendida, Poesia, Musica, And Preziosa.

We booked this cruise because of the itneriary, We had always wanted to go to Iceland.  Although we made the best of it I would never book again on MSC!

The worst part of this whole cruise was the smoke! Smoking was allowed in the casino which as you might guess is located in the center of the ship and open to lounges and comman areas.  Plus many people smoke in their cabins and the enitre ship smelled of stale smoke.  I really sensitve to smoke and for that reason alone I would not book again on this cruise line. 

Secondly the food was bad and got worse throughout the cruise.  I understand the menus are geared toward Europeans but even the Pizza was terrible.  I think Dominos has better pizza.  I would have thought that Italians could handle pizza.  

The service was very inconsistent.  Our cabin attendant was great.  The rest of the service was most times terrible.  Many times we would just wait on ourselves.  Other times in the main dinner room during lunch we would just get up and leave because we could not get served.  The service in the evenings was much better. 

The cruise was great except not being able to stop at one destination due to adverse weather conditions.  The onboard staff was amazing, extremely friendly and accommodating.  The food has greatly improved in the past couple of years even though the menu choices are less.  Keep up the great work MSC!

Fine and steady vessel. Fine shore excursions. Cobh interesting maritime history

concerning last port of Call for TITANIC in 1912 and the funeral of the people lost in the sinking of the LUSITANIA in 1915. A little confusion about time and meeting point for the excurtions. Vessel steady in rough weather.

Itinerary was perfect, though another day in Rio would have made it even better.  Ship and suite were beautiful, food a little disappointing, service/crew very good.  But you'd better like lots of people on the boat...4700 passengers and 1300 crew.  I think I prefer the smaller ships.  

Navio muito bom e novo. Serviço de animação ótimo. Comida média a boa. Bebidas ótimas. Bastante opção a bordo. Quartos amplos e limpos. Muitas bandas e peças de teatro.

Magnificent ship but just a bit too many passengers for my liking.. The ports we visited were wonderful especially Malta and Marseille. Food was just ok and service average. Our balcony cabin was excellent and coming into the ports of Malta Marseille and Genoa the views were magnificent. Overall a brilliant ship but we will be looking for smaller ships in future with less than 2500 passengers.

The service was wonderful however we found the food not to be the best as we do cruise quite a bit.  Several times during the dinner hour, we didn't receive what we ordered.  

I was reading all the negative reviews and couldn't believe it. I almost didn't select  this company based on the reviews and I am glad I did. Everything was great, the food was amazing, I can't believe someone would complain about that.. Itinerary was good as well. If I can fit anything negative, I would not select Palermo and Genoa as my next destinations, very poor.  Overall the ship was very clean, very new and very modern.  There were very few Americans,  99% European. All the crew speaks english as well as few other European languages. We took this trip as a present for my parent's wedding anniversary and no one had any complains.  We've been to a few cruises and never had the fastest and easiest disembarkation. I am shocked how many bad reviews this ship got and just needed to fit one good one for these who is considering taking it.

The staff was really kind and the services really good, the ship was really nice and I had a nice trip on it. I suggest this ship for a Mediterranean cruise

We had previously done royal Caribbean cruise and kind of compared it to this cruise, once we stopped comparing and got our heads around the fact it’s not RC we enjoyed it a lot more, the food Was lovely and best pizza at sea, loads of verity, there is room for massive improvements with msc that most people would agree with and don’t get me wrong I love Msc cruise but better bar service, staff were a bit rude at times and others were lovely, entertainment was not great and music was the same throughout the ship.

My Fiancé and I decided to take this cruise last minute while we were travelling to Rome.  We were on this ship from June 19-26.  Got on the Civitavecchia port in Rome.  We booked this cruise for our Birthdays, and boy were in for a surprise.  After paying an arm and a leg to be on this cruise, you would think to get treated like royalty.  If you wanted a vacation filled with excitement, fun and relaxation, this is not the cruise ship for you.  The food was mediocre, Service was horrible, Ports were not the best and the activities on the ship lacked fun.  Let me start off with the food, as eating is one of my favourite things to do on vacation.  Each bite I took off my plate felt like I was eating a spoon full of salt.  The food was tasteless and way to salty for my taste buds. Even the cakes were so salty.  Service on the other hand was even more terrible than the food.  All the workers had a frown on their face.  It was just so depressing to look at.  Every worker on the ship tried to sell a package to us.  This was getting so irritating because we already had an all-inclusive drink package.  When we sat down at the bar, the bartender would not serve us because he had too many drinks to make.  It took thirty minutes to get a drink.  When I went to guest services to see what could be done about this, the answer they gave me was that the ship had too many people (4500) therefore, I could not receive the service I am looking for.  Seriously, I did not pay so much to be on a ship and get treated so badly.  They should not be boarding that many people, when they cannot accommodate their guests. The ports we docked on had extra cost to get to land.  Shuttles were not included.  If you had excursions booked, shuttles were not included in with the prices for the excursion, which was definitely a rip off.  There were a few activities on the ship, and I felt like I was being harassed to participate.  I wanted to sit down enjoy a drink, read my book and relax.  Instead, I was being harassed/forced to join the group of people who wanted to participate.  It should be up to the person to join or not.  Finally, on our last day, we requested to have our luggages picked up early, due to having an early flight.  After guest services promised us that we were on the first priority list, come the day when we received our tickets for disembarkation, we were the last to be out.  I had lost all hope on this ship, and decided that this will be the last MSC cruise we ever take.  By the end of the cruise, I was so stressed out, irritated and just really wanted to get out of the ship.