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240 MSC Poesia Reviews

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As Expected! by GGCruiser

Sail date: / Traveled as: Family (young children)
Ship: MSC Poesia / Destination: Caribbean - Eastern

Overall a good cruise. Cabin was great, ship was clean and elegant. Buffet was excellent. Entertainment was also very good, especially the dance shows. Kids Club was great. Gym was nice. Room for improvement was in the dinning room, food was not as good as the buffet, no real beverage choices, work staff was reserved up until when they were to be reviewed by guests, lengthy disembarkation. Itinerary was fine except that the tendering in St. Thomas left no time to get to St. Johns. Happy we weren't on Carnival that week.

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Never again, not even if it was free! by plainjane

Sail date: / Traveled as: Large Group
Ship: MSC Poesia / Destination: Caribbean - Eastern

The ship was beautiful, new, well-decorated and clean. But the food in the main dining-room was terrible - picture bottled salad dressings, powdered mashed potatoes, boring, unimaginative menu, food served lukewarm. The buffet was a little better as there was always fresh fruit and salad fixings; although, the salad dressings were a dissappointment. Even my husband who likes everything was unimpressed. But even worse than that were the servers. None of them spoke or understood English, so they were basically order-takers, and unfriendly ones at that. They were all from Bali, Indonesia so the food and customs were probably all very foreign to them. But the Italian crew weren't much better, the help on the reception and accounting desk and in the stores - all very unfriendly like everybody was unhappy. Everytime we asked a question, the answer was always, 'impossible' , or 'no'. No apologies, or explanations. One girl at the reception desk merely pointed to a sign that said the ship was full, when we asked to be ungraded. We live in Florida 6 months of the year where everybody is friendly, so it was quite a shock to be surrounded by glum, unhappy people for a whole week.

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Had a good time BUT! by beentheretoo

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean - Eastern

This was a very beautiful and clean ship but there was just a few little things that bothered us: There were no urinals in any Mens room! (weird) The layout in the spa/steamroom/sauna area was odd and awkward. (the mixing and crisscrossed paths of male/female, changerooms and showers was embarrassing for me) The showers were too small and not enough of them. The employees name tags were hard to read. (small print) Restrooms were poorly marked and hard to find. Stairwells were confusing. Beautiful and clean but they all looked the same. It would be easier if they distinguished front of the ship from the back with different colours or artwork also for deck level as well. The main dining room was way too crowded. the banquette seating was hard to get in and out of and made it hard for the waiters to serve food and collect dishes etc. Also one waiter per table was'nt enough. The poor boy tried but without an assistant to help keep up with bread and water and clearing of dishes, the delivery of the different coarses was sporatic and unpredictable. The overcrowding was even more dificult for him!!

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3.0

Absolutely fabulous! by jhickman321

Sail date: / Traveled as: Family (older children)
Ship: MSC Poesia / Destination: Caribbean - Western

The ship was wonderful. Very classy. Everyone was very nice and attentive. We had read mixed reviews but decided to try for ourselves. We are so glad we did! We went with another family of 4 making our group a total of 8. We all liked the boat and would cruise with MSC again.

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3.0

Enjoyed the Cruise by taniajean

Sail date: / Traveled as: Family (young children)
Ship: MSC Poesia / Destination: Caribbean - Western

We felt this cruise was a good value. The price was right and the kids sail free was perfect. My kids enjoyed the kids club, and they welcomed our 6 year old with special needs into all of their activities. They simply gave us a pager to call us when she needed to use the potty. The dinners were great, wine selection was nice. The ship was clean. There was a wide array of international passengers, which we thought was great. My only complaint was that some of the crew and passengers were rude and ingnored our daughters special needs. For example, able bodied passengers, who would reach the elevator area well after we had arrived and pushed the button, would jump on the elevator as soon as the door opened leaving us to wait for the next elevator. A few crew members, specifically on excursions, would take off not realizing we had to wait for elevators and we would have to run to find them and catch up. Others in wheelchairs had special escorts for the drills, had priority in embarking, escort in embarking up the elevators, and help with movement on/off the ship but we did not receive any such treatment. There were not enough lounge chairs or pool deck space on pool level. Often, there were chairs on the next level up, but given that we could not use stairs and needed to be situated on the same level as the pool, that wasn't a realistic option for us. The rules clearly said no saving chairs for more than 30 minutes, but often chairs would be 'saved' for over 2 hours.

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Food has deteriorated since last year by Jedfec1015

Sail date: / Traveled as: Singles/Friends
Ship: MSC Poesia / Destination: Caribbean - Eastern

Last year at the same time this cruise was wonderful. We were on it with the family aging from 73- 18. So this year we went with 4 couples from our neighborhood. The rooms were good but the dining room food and service left much to be desired.

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Fair Cruise by JohnCoughlin

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean - Eastern

The room was the smallest I have had on five lines.The food was only fair.The help was outstanding,Thank God.The interainment was very good but shows were very short,most were 30 minutes.I don't think I will try MSC again unless it was a outstanding price. Not unhappy but not what I expected.

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Great Experience by Frankda

Sail date: / Traveled as: Singles/Friends
Ship: MSC Poesia / Destination: Caribbean - Eastern

MSC service, entertainment, food, and rooms were very comfortable. The baseball team cruise was everything we expected. The bands in each venue was ver professional and Anna, the cruise director was very energetic.

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poor experience by tapmar

Sail date: / Traveled as: Large Group
Ship: MSC Poesia / Destination: Caribbean - Eastern

Food quality below average. Help not helpful or friendly. Matre Dee not friendly. Shows not different from nite to nite. I will not go on a MSC ship again. I'm sorry that your company rated this cruise line as highest.

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MSC POESIA by ITALIANROBERTO

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean - Eastern

THIS IS A BEAUTIFUL SHIP. THE CREW AND STAFF ARE VERY FRIENDLY. THE FOOD WAS GREAT. THE ENTERTAINMENT WAS EXCEPTIONAL. WE HAD A BALCONY STATEROOM. IT WAS A LITTLE TIGHT, BUT WE MANAGED. WE BOOKED ANOTHER CRUISE ON MSC DIVINA FOR NEXT YEAR.

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3.0

Interesting cruise by songstadva

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean - Eastern

Cruise was pleasant and luxurious, altho sometimes seems food lacked variety. Since European ship announcements were in 6 languages which can be time-consuming, but understand need for such. RE visits to St. Maartens, Puerto Rico, and Nassau were disenchangting.

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3.0

Average but there are better companies by jwsheehan

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean

I picked this line only because of the theme cruise I wanted to participate in. That part was fantastic. Rooms were nice and clean. Staff was very plesant and helpfull. Food was never hot. Quality was average expecially if you've been on other cruise lines. Buffett closed down in the evening. I had a room in the back and the vibration from the engine (9th floor) was very appearent. Even in the Disco lounge on the 14th on the stern at times your drinks bounced around.

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3.0

Great Family Cruise! by ChristinaH3

Sail date: / Traveled as: Family (young children)
Ship: MSC Poesia / Destination: Caribbean - Western

Great ship! Great dining staff! Food was adequate. Ports were great!

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A Good Cruise by Rogerg2

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Transatlantic

It was a lovely ship, but there were problems with the elevators which did not always stop on floors chosen.

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3.0

An Average Cruise by CharlesB6

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Europe - Northern Europe

I felt that everything on this cruise was average, including the food. The cruise gave us the opportunity to relax and to see several parts of the Baltic area however, everything was average. I was surprised that the food in our dining room was not better, just average.

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Great way to see the Baltic cities. by AlanW1

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Europe - Northern Europe

The ship itself was wonderful. It was in great condition and the rooms were very comfortable. The food quality was not great and we had to buy our coffee and water for dinner, which was weird. The wi-fi they promised was horrible and we had to pay for it anyway. The entertainment was very nice, but some of the shows got repetitive.

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1.0

Not a wonderful cruise by EdN

Sail date: / Traveled as: Large Group
Ship: MSC Poesia / Destination: Caribbean - Western

When we embarked it was fine and went downhill fast. In line for the food, people were walking through the food line in wet swim suits not nice. Found the breakfast juices in food line were watered down. The resturant juices very good. The one really good food were the scrambled eggs, really good. Evening dinner not so hot, twice we were served burned food, asked for another plate of the same and was burned and unable to eat it. Had to change meals at dinner two nights. I would never go on this cruise line again.A big waste of money. If this is the only choice, stay home.

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3.0

MSC Poesia - very disappointing by Svnet

Sail date: / Traveled as: Family (young children)
Ship: MSC Poesia / Destination: Europe - Eastern Mediterranean

Review cruise MSC Poesia April 21st to April 30th. I would say disappointing... Me and my husband went on our first MSC cruise for 10 days, we are 32 and 39 years old and took our baby with 9 months. We had already cruised twice with Royal Caribbean. In spite of some bad reviews, we decided to give a chance and book with MSC, due to the itinerary, since it left from Lisbon, so we didn't had to took a plane with the baby. It started bad right before leaving: I've sent 2 emails via website with some doubts about the shore excursions, and I didn't receive any answer. The embarkation was very easy and fast, but no accompaniment and no information what so ever, we had to get in and find our way for ourselves, if we were first time cruisers we wouldn't know how to get around the ship and find the cabin and would have to call some crew member to assist... The ship is recent and with all the amenities one can expect. The staff is friendly and helpful, but its an Italian company, so there are many Italian, and we know that Italians can be a bit "difficult"... We also had some problems with the food... we really thought some of the critics could have been a little picky, but the fact is that this is not the kind, or even quality of food we were used to in the other cruises we have done with Royal Caribbean. In the first day we rejected immediately the food in the buffet style restaurant "Vila Pompeiana", and had all our meals in the main restaurant - Breakfast, lunch and dinner. The food wasn't excellent were either, but better than in the buffet, and we could have more to choose from. We had an Indonesian waiter: Suadnyana, that was very nice, and the head waiter was Croatian: Tomislav. They tried their best to provide us with the menu best dishes, but sometimes, it was really difficult... We had some bad meals and some good ones, we couldn't tell why there were some ups and downs, but we were really glad in the "bright days of the kitchen staff". The ice cream and the coffee were Italians and were excellent. Some days we didn't even bother to try the deserts, ice cream is always a safe choice. The other main problem we had, and its why we say "MSC never again", was the noise outside our cabin, a constant banging that started every day at 7:00 am, what a lousy daily wakening! I tried to know right in the first morning (Sunday) from our cabin attendant what was going on, and he said that he thought it were some maintenance work, that it should be finished in 2 or 3 days... But it didn't!. Wednesday I went to the reception complaining and they sent an officer to the cabin and hear/confirm the noise and said that they would try to find out the source. It continued every day, and Friday my husband went again to the reception to complain and another person came to the cabin to hear... We were very upset with this, including the fact that we had a nine months baby, with all the stress and that... Only Saturday we were offered to change cabins (we were leaving Monday) - and we had one last morning of peaceful wakening. And we received a call from the "supposed" guest relations manager (Italian), asking if everything was ok now... (!!??!) - they think that for offering a new cabin in the last day of our stay, that we were very happy, forgetting all the complaining we had, and all the different persons we had to talk to, and every day waking up with that awful noise...! - Of course things were not ok, and we were not happy with the way things happened and how we were treated... Anyway... Problems apart we manage to have a nice family vacation, and rest from work days. Looking forward for the next cruise but not on MSC

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3.0

OK Cruise Overall by TedS5

Sail date: / Traveled as: Singles/Friends
Ship: MSC Poesia / Destination: Caribbean - Eastern

Good looking ship. Needs better food and a friendlier staff to make it a real pleasurable cruise experience.

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3.0

A fine time by Dennisb11

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Europe - Western Mediterranean

Our cabin on the tenth deck was quiet and had a lovely view. Friends living toward the stern complained of engine noise/vibration, so make sure you are at least mid-ships or forward. The cleaning staff are almost too efficient; the food was fine--though not the greatest--the amenities (gym, pools) are fine. We would have liked a statement from the navigation staff about daily position, depth, speed, etc, beyond what is cursorily provided by the on-board TV. We had to avoid certain places--one whole side of the pool deck, anywhere near the casino--because of cigarette smoke. It was clear people were smoking in their cabins, against the rules, because of the stench in some quarters.

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