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240 MSC Poesia Reviews

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3.0

MSC Poesia - very disappointing by Svnet

Sail date: / Traveled as: Family (young children)
Ship: MSC Poesia / Destination: Europe - Eastern Mediterranean

Review cruise MSC Poesia April 21st to April 30th. I would say disappointing... Me and my husband went on our first MSC cruise for 10 days, we are 32 and 39 years old and took our baby with 9 months. We had already cruised twice with Royal Caribbean. In spite of some bad reviews, we decided to give a chance and book with MSC, due to the itinerary, since it left from Lisbon, so we didn't had to took a plane with the baby. It started bad right before leaving: I've sent 2 emails via website with some doubts about the shore excursions, and I didn't receive any answer. The embarkation was very easy and fast, but no accompaniment and no information what so ever, we had to get in and find our way for ourselves, if we were first time cruisers we wouldn't know how to get around the ship and find the cabin and would have to call some crew member to assist... The ship is recent and with all the amenities one can expect. The staff is friendly and helpful, but its an Italian company, so there are many Italian, and we know that Italians can be a bit "difficult"... We also had some problems with the food... we really thought some of the critics could have been a little picky, but the fact is that this is not the kind, or even quality of food we were used to in the other cruises we have done with Royal Caribbean. In the first day we rejected immediately the food in the buffet style restaurant "Vila Pompeiana", and had all our meals in the main restaurant - Breakfast, lunch and dinner. The food wasn't excellent were either, but better than in the buffet, and we could have more to choose from. We had an Indonesian waiter: Suadnyana, that was very nice, and the head waiter was Croatian: Tomislav. They tried their best to provide us with the menu best dishes, but sometimes, it was really difficult... We had some bad meals and some good ones, we couldn't tell why there were some ups and downs, but we were really glad in the "bright days of the kitchen staff". The ice cream and the coffee were Italians and were excellent. Some days we didn't even bother to try the deserts, ice cream is always a safe choice. The other main problem we had, and its why we say "MSC never again", was the noise outside our cabin, a constant banging that started every day at 7:00 am, what a lousy daily wakening! I tried to know right in the first morning (Sunday) from our cabin attendant what was going on, and he said that he thought it were some maintenance work, that it should be finished in 2 or 3 days... But it didn't!. Wednesday I went to the reception complaining and they sent an officer to the cabin and hear/confirm the noise and said that they would try to find out the source. It continued every day, and Friday my husband went again to the reception to complain and another person came to the cabin to hear... We were very upset with this, including the fact that we had a nine months baby, with all the stress and that... Only Saturday we were offered to change cabins (we were leaving Monday) - and we had one last morning of peaceful wakening. And we received a call from the "supposed" guest relations manager (Italian), asking if everything was ok now... (!!??!) - they think that for offering a new cabin in the last day of our stay, that we were very happy, forgetting all the complaining we had, and all the different persons we had to talk to, and every day waking up with that awful noise...! - Of course things were not ok, and we were not happy with the way things happened and how we were treated... Anyway... Problems apart we manage to have a nice family vacation, and rest from work days. Looking forward for the next cruise but not on MSC

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3.0

OK Cruise Overall by TedS5

Sail date: / Traveled as: Singles/Friends
Ship: MSC Poesia / Destination: Caribbean - Eastern

Good looking ship. Needs better food and a friendlier staff to make it a real pleasurable cruise experience.

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3.0

A fine time by Dennisb11

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Europe - Western Mediterranean

Our cabin on the tenth deck was quiet and had a lovely view. Friends living toward the stern complained of engine noise/vibration, so make sure you are at least mid-ships or forward. The cleaning staff are almost too efficient; the food was fine--though not the greatest--the amenities (gym, pools) are fine. We would have liked a statement from the navigation staff about daily position, depth, speed, etc, beyond what is cursorily provided by the on-board TV. We had to avoid certain places--one whole side of the pool deck, anywhere near the casino--because of cigarette smoke. It was clear people were smoking in their cabins, against the rules, because of the stench in some quarters.

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Never again! by KathyH8

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean - Bahamas

The ship is beautiful & very clean

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4.0

Went on this ship with... by crystalka

Sail date: /
Ship: MSC Poesia

Went on this ship with a friend. I wish that there was more food late night. We got stuck eating wrapped sandwiches. We did have a lot of fun, was difficult when we were docked and the ship was so quiet and we could hear all the partying on the ship docked behind us. I would still def go on more MSC ships as i do love them very much!

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Great cruise by DebS1

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean - Western

This was our first cruise so we can't compare to other experiences, but this cruise exceeded our expectations in most areas. The service of the staff was impeccable, the ship was gorgeous, the food outstanding, and most of the entertainment was very good. There were many, many European passengers on this cruise and we mostly liked that but it was sometimes disappointing to not be able to make conversation with people in the lounges or at meals. On the other hand, when we could make conversation with people from foreign countries who also spoke English, it was very rewarding; a great multicultural experience.

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A Great Cruise by ToyW

Sail date: / Traveled as: Family (older children)
Ship: MSC Poesia / Destination: Caribbean - Eastern

Sailed on the Poesia food was great the shows were great just wish they would use a live band, also the staff were very friendly. This was one of our better cruises.

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Was this review helpful? 10

Great Christmas cruise! by DawnM4

Sail date: / Traveled as: Family (older children)
Ship: MSC Poesia / Destination: Caribbean - Eastern

Although having cruised several times before, I had never heard of MSC and was a bit skeptical. No more - it was awesome! Everything was spotlessly clean, staff was very friendly, and there was a variety of activities. Food was tasty - not the best/fanciest we've ever had on a cruise, but certainly tasty and lots of choices. It was fun to be "at sea" on Christmas Eve and Christmas Day.

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A good cruise by JeanetteP1

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean

The ship is very beautiful, the entertainment needs to change up songs... the bands were ok, but got boring after a couple of nights...same songs night after night...the shows were fair

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Was this review helpful? 5

A fabulous cruise by AnitaJ2

Sail date: / Traveled as: Large Group
Ship: MSC Poesia / Destination: Caribbean - Western

Very modern ship. Lots of fresh fruits and salad. Dinner was delicious every night. Shows were very entertaining and not too long. Really enjoyed the music at the zebra bar.

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2.0

p This was my first... by jbraxton

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean

p This was my first voyage on MSC Poesia. The only reason that i sailed MSC Poesia was that I was attending a Seminar at Sea for travel sales training. I wouldn#39;t recommend MSC if you have a physical disability because it was difficult getting assistance and a wheelchair, if you needed assistance. Also, the balcony staterooms were small, if you had a walker to store inside the balcony stateroom. p There isn#39;t any adult area(s) if you wanted to get away from the 600 children onboard. However, if you are a parent with smaill children, this is the cruise to take the small children because children sail free up to a certain age. p I grew up on Italian pasta, and I cook the best Italian spaghetti. But, I don#39;t know what happened to the Italian cusinine on the MSC. Notwithstanding, I lost weight while I was on the cruise because I skilled a lot of meals. p The customer service on the MSC was the worst that I have ever experienced on a cruise ship. Most of the crew was from Indonesia, and they didn#39;t speak or understand English. The crew would point when you ask a question, never with a response. i was praying that I didn#39;t get sick on the cruise because the crew wouldn#39;t be any help. p There is always a silver lining to every review: p (1) MSC has a promotion going on. If you book an Inside Stateroom, you will be upgraded to a balcony cabinat no extra price. p (2) The MSC#39;sdance crews in the disco lounge made sure that you were dancing, if you didn#39;t have a dance partner. Both the female and male dance crews would come over to your table, and escort you on the dance floor. You didn#39;t have to worry about not having a dance partner. p a href=mailto:jbraxton@myreligiontours.comjbraxton@myreligiontours.com/a p

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Never Again by AmandaK1

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean - Western

SHip was very large, impressive, and clean. But there were limited swimming areas for adults (WAY too many kids),

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Was this review helpful? 8

An Exceptional and a true vacation Cruis by GaneshV

Sail date: / Traveled as: Family (young children)
Ship: MSC Poesia / Destination: Caribbean - Western

The ship is huge, and I stayed in a balcony suite, and it's big with mens and womans closets with several racks. It also comes with a tub. The option of $25 for 30 items laundry with iron is great and unique. The room service is exceptional, and same is true with dinner and breakfast areas. Overall fantastic and commited crew for customers. 99.99% crew are from non-english speaking countries, but they speak good english. Entertainment acivities are good for adults, and this ship comes with a nice theater. Kid activities could have been better, I felt like their activity rooms are smaller for the size of the ship. It's a 7 night cruise with stops in key west, Cozumel (Mexico), Rotan Island (Honduras), and Montigo Bay ( Jamaica). My only complaint is with the stay in Jamaica. The ship scheduled to leave around 2:30PM leaving our day short. Other than these small issues I give 5/5 rating for this cruise.

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OK if you get the KIDS SAIL FREE deal. by AliciaP3

Sail date: / Traveled as: Family (young children)
Ship: MSC Poesia / Destination: Caribbean - Western

This was a family cruise with many generations and families. If it were not for the Kids Sail Free deal would probably not have gone. The port for Jamaica is a LONG drive to excursions. No pictures were taken upon disembarking at each port of call. Food was good quality, dining service was slow (typical European), coffee was good! Limited communication with crew due to poor English speaking.

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JUST ANOTHER CRUISE by GuillermoD

Sail date: / Traveled as: Family (older children)
Ship: MSC Poesia / Destination: Caribbean - Western

MSC pricing is very good when compare to other cruiselines.

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Was this review helpful? 3

crash course needed in customer service by AroonJ

Sail date: / Traveled as: Family (young children)
Ship: MSC Poesia / Destination: Caribbean - Western

here's a summary: 1 - good shows in the evening 2 - average entertainment 3 - customer service is non-existent 4 - dining is terrible 5 - stateroom is standard 6 - very good cameramen and women. 7 - maitre'de should be in charge of TSA (perhaps he was head waiter of Guantano Bay) 8 - dining room wait staff is confused 9 - we have experienced 5 different cruise companies, and MSC has to rank last by a large margin.

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Was this review helpful? 5

A wonderful cruise by GwenJ

Sail date: / Traveled as: Family (older children)
Ship: MSC Poesia / Destination: Caribbean - Southern

The ship is very clean. The staff was helpful . The entertainment team went out of their way to make sure you enjoyed yourself.

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Was this review helpful? 5

Our 61st Cruise and 1st with MSC Poesia by Sg111

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean - Eastern

After cruising 60 times with other cruise lines we were a little bit leery with MSC as reviews were not very positive. Contrary we agree that it was a wonderful ship with a lot of positives in its favor provided they correct some minor things that fall short of receiving a "The Best' status. Below are some of our comments. Note: we had the opportunity of chatting with the Cruise Director Anne and the Assistant Cruise Director Tyler and went over most of the areas that we suggest addressing. They were most gracious and attentive to our comments, we hope they implement them.

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5.0

Excellent Adventure and Exquisite Ship! by AnnaS2

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean - Western

My husband and I come home with many wonderful memories of an enjoyable cruise. Our shore excursions were well planned and coordinated. We had a good selection of the informative, the educational and the just plain fun. Our Cozumel guide, Miquel, was a Mayan scholar who shared many interesting facts about the Mayan culture. Entertainment and free time was great. Balinese spa was top notch and not overpriced. Of course, the capstone would have to be our New Year's Eve celebration on Deck 13 dancing to the Latin rhythm's of the Mambo Kings and sharing a bottle of chanpagne with four delightful young people from Italy. Great time, overall!

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4.0

outstanding by WilliamB15

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean - Eastern

outstanding

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