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240 MSC Poesia Reviews

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3.3

Nice time, need to work on dinner menus by ametzger61686

Sail date: / Traveled as: Family (young children)
Ship: MSC Poesia / Destination: Europe - Eastern Mediterranean

They need to revamp customer service for excursions. Rude is all I can say. They need to give guides with microphones so we can hear if you are a little bit behind... everything was rushed.... I was very upset that so many things on the boat were not included. The cleaning charge was outrageous, I've never had that in all the cruises I have been on!

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1.0

Substandard by ClaudetteM

Sail date: / Traveled as: Singles/Friends
Ship: MSC Poesia / Destination: Europe - Eastern Mediterranean

We sailed on MSC Poesia June 17-24,2017. Entertainment onboard was good, from all lounge bands to production shows. No comedy show was offered I'm guessing as there were many different languages onboard. 

Embarkation process was too long.  We had to stand in line to drop off luggage, another line to register, another line for security, another line for picture. We then had to get our card from room stewart then go wait in line to activate it.  In past experiences on other cruise lines we lines up once to do all this. 

Food. No wow factor even substandard selection and quality. Salads And pasta were not even good. If you wanted lobster on gala night 21 euros extra.

buffet lines were not organized and hand sanitizer was not endorsed and often empty. They were always sections closed which caused congestion and so many people.  We wanted to grab a cookie and we're told we had to wait until 5:00. It was 4:50.  Really?

Excursions- not impressed. Not alot of info was given on the description and itinerary was not really explained for the day. Getting off the boat was often kaotic and very congested. For one port where we were on our own we were told it was a 25 minute drive into the city so we paid msc for the bus ride 13.90eruos. It was 25 minutes there however it was only a 5 minute bus ride back to the ship- felt deceived. 

Customer service- nothing stands out. Wasn't bad, but wasn't great

I would never sail with MSC again and would not recommend them

 

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2.0

MSC Poesia by westbait

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Europe - Eastern Mediterranean

Cabin and ship were both great. Restaurant and general staff great. However after paying top money got balcony cabin was most disappointed how MSC charges for Everything. (Plus a surcharge of 15 per cent on on drinks ) ships communication was bad, excursions and shuttles over priced, it was cheaper to hire a can for three hours between four than use ships rip off excursions. Food was ordinary in buffet, restaurant food was boring and too small. Management seems more interested in emoting your pocket than helping make your cruise enjoyable. Over 50 people we spoke to felt the same, and like us will never cruise with MSC again. Most unhappy. Cruising should be fun not stressful. Everything on the ship is an added cost to your cruise. Be prepared, we spent modestly and spent over 650 euros.

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4.0

Traversée Atlantique by jeanbrien

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean

Très belle croisière, belle température, beau bateau, belle Deco. I appreciate the crews who are from everywhere in the world... we'll do it again and refer....

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2.0

Not up to expectations by Gag023

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Caribbean

We took a 14 night Caribbean  cruise in January 17 beginning from Barbados. Iglu arranged for us to arrive the night before and stay in a hotel and then a taxi to the ship. We arrived at the ship at noon and they kindly arranged for us to be met and taken on board earlier than the arranged arrival time.  Our cabin was nice and met our expectations, the restaurant, bar and cabin staff were also wonderful. We did find the customer relations staff to not be too helpful, we are still unclear if this was a language/culture barrier or plain rudeness ! The ship is organised for a 7 day turnaround - so all shows and menu repeat every 7 days - which spoilt the experience for people on a longer trip. At every port there were passenger changes (which we had never experienced before) which meant frequent safety drills in numerous languages over the loudspeakers lasting 15-30 mins.  The food was mediocre, in most cases lacking flavour. 2nd sitting did not start until 9-9.15 which was later than informed at booking. Eating this late did not aid digestion. Hygiene was poorer than previous cruises with hand wash gels limited, broken and rarely used . We were all ill at some point with a flu like stomach virus resulting in days where one of us stayed in the cabin missing days ashore.  As a result of this experience we would not use MSC again nor recommending them to others. 

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MY 25 ANNIVERSARY by rolyysandra2

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Europe - Western Mediterranean

LOVED THAT TO ENTER AND GET OFF THE CRUISE WAS SO FAST.  THE FOOD WAS DELICIOUS.

THE SPA AREA IS EXCELLENT......   WE SURE DID RELAX

COULDN'T STAND BEING AT THE CASINO,   THERE WERE TO MANY PEOPLE SMOKING

THE STAFF AT EXCURSION WERE VERY HELPFUL.

THE TOUR BUSES WAS A BLAST 

 

 

 

 

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1.0

Cruise Line did not honor its promotion by love2cruiseAlot

Sail date: / Traveled as: Singles/Friends
Ship: MSC Poesia / Destination: Europe - Western Mediterranean

Ship is nice. Staff ok. All European passengers stick only with people of same countries. Food is not barely edible if you eat at the top deck restaurant. Ok in main restaurant. Cruise line did not honor the promotion I received at time of booking. Very disappointed. 

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Great Cruise but Poor Organisation by Cruiser1263054

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Europe - Western Mediterranean

The ship was excellent, the itinerary was superb, the staff were mainly OK, but the Organisation was not up to standard.

 

Cold food in the dining room, a minimum 10-minute wait for a drink, poor quality entertainment.

 

MSC need to buck their ideas up a bit and get themselves organised, middle management should spend some time on RCI, to see it's done.

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Review by kristinairastorza

Sail date: / Traveled as: Family (young children)
Ship: MSC Poesia / Destination: Europe - Western Mediterranean

They need to hire more people. Get a new chef.

Beautiful ship.

Get better schedules.

Learn how to treat foreign nationals/customers.

Entertainment was good. Good shows.

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1.0

peggiore crociera mai fatta.cibo mediocre,... by seainlove

Sail date: /
Ship: MSC Poesia

peggiore crociera mai fatta.cibo mediocre, intrattenimento inesistente,condizioni nave e cabina pessime ,piscina in pessimo stato. riassunto:noiosa e sporca.

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DRINKS PACKAGES by Cruiser9177443

Sail date: / Traveled as: Family (older children)
Ship: MSC Poesia / Destination: Europe - Western Mediterranean

FOLLOWING BEING COERCED INTO THE ALLEGRISSIMO PACKAGE, AT 'EMBARKATION TIME'  I IREALISED IT WAS FAR IN EXCESS OF MY FAMILIES REQUIREMENTS; I HAD TO PAY FOR SERVICES/ DRINKS ETC WHICH OBVIOUSLY WE DID NO CONSUME,  AND HAVE REQUESTED REIMBURSEMENT. TO DATE MSC HAVE NOT ADDRESSED THIS MATTER. WHAT A RIP OFF. I AM EXTREMELY ANGRY.

I EMAILED DETAILS OF THIS ISSUE TO YOUR 'MANAGER' WEEKS AGO;AGAIN NO RESPONSE.

I'M NOT IMPRESSED

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simple cruise by shkim56

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Europe - Western Mediterranean

dining meus were too simple as budget cruise.

dancing programs were good.

no body lotions supplied.

formal dining room menu and service were not good.

cruise staffs seem to be in-experienced.

 

 

 

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5.0

Great Cruise, thank you! by whit09smu

Sail date: / Traveled as: Couple
Ship: MSC Poesia / Destination: Europe - Eastern Mediterranean

This was an amazing week, my boyfriend and I loved it! Always entertainment happening, if you want something to do you WILL be able to find something. Look at the locations ahead of time to see what there is to do, prebook tours, it is definitely worth it. We had a balcony room and left the door open most of the time, the sound of the ocean while you sleep is so relaxing!

The staff was incredible, they're all very nice and wanting to talk.

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Great cruise if you can put up with Germans and Italians. by jasonlechef

Sail date: / Traveled as: Singles/Friends
Ship: MSC Poesia / Destination: Europe - Eastern Mediterranean

Great ports of call and shore excursions. Main dining room is excellent with fine dining menu changing every night. Bars and lounges are tastefully decorated with great musicians and vocalists.  Breakfasts and lunches at the main cafeteria is a nightmare, an eating frenzy with insufficient tables and have to wait in line for food and dodging on-coming crowd. Beverage stations are always either "out of order" or empty of hot water, or something. Majority of passengers are Europeans with Germans and Italians making up more than 50% of the entire load, which resulted in stiff, poker face unfriendly people. There are also quite a handful of families with young kids, babies in strollers and noisy toddlers running around during the busy breakfast and lunch hour. Shows are mediocre in 5 out of 7. Overall service by the crew is excellent except for a few overworked individuals. 

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5.0

MSC Poesia ,A beautiful ship... by Quincycquinn

Sail date: /
Ship: MSC Poesia

MSC Poesia ,A beautiful ship , very friendly and helpful staff, absolutely spotless, the food was ok, catering for mostly the continental palettes, we felt that, the English clientele, wasn't as important than the Italian, French , German Clientele, as everything was interpreted firstly , in these languages, and quite fleetingly in English , so you had to listen very carefully to any announcements, or you would miss the 10 seconds English slot. As said beautiful ship , but didn't feel the vibe.

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3.0

Beautiful Norway by EvaCruise

Sail date: / Traveled as: Singles/Friends
Ship: MSC Poesia / Destination: Europe - Northern Europe

I knew MSC is more of a budget cruise, so did not expect luxury.  Everything was adequate, good service, average quality Buffett, sit down restaurant for dinner a little better. Enjoyed the shows and other activities offered by a very nice animation crew.  Good value for the money :-)

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5.0

Almost identic with the Orchestra,... by freezer20

Sail date: /
Ship: MSC Poesia

Almost identic with the Orchestra, so we knew what we were going in to. A great experience. Great staff, great food, clean ship..... And a lot of drinking 😉

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3.0

Great Cruise by alfredoduplan

Sail date: /
Ship: MSC Poesia / Destination: South America

Overall very good cruise. Boat is very nice. Lots of activities. However, some people from the crew have an attitude not directed towards customer satisfaction. This was more prevalent with bartenders and some waiters in the buffet rooms. Also, buffets for breakfast and lunch were always the same. They had lots to choose from, but always same selection. That means that after 9 days, you want some variety.

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2.0

Beautiful sights, terrible ship! by gisellelugones

Sail date: / Traveled as: Family (older children)
Ship: MSC Poesia / Destination: Europe - Northern Europe

The itinerary was wonderful, tours well organized.

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Ship / food by bosak

Sail date: / Traveled as: Singles/Friends
Ship: MSC Poesia / Destination: Bermuda

Ship one of the nicest around, well maintained, great shows. Staff didn't seem to care about service especally in the dining rooms !!!!!! Food was some of the worst I have ever had on a cruise and I've cruised more than 24 cruises. I do not like waiting up to an hour to get my diner. I would think that an Italian line would have really good pasta,, not so. not aldenty but almost not cooked at all. All in all I sent back 4 dinners Would NOT take this line again and I not the only one that I talked to !!!!!!!!!!!

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