MSC Poesia Cruise Reviews - Reviews

I recently sailed on MSC Poesia (Aug 23 - Sept 1, 2024), and the experience was far below expectations. On the first night, my wife became dizzy due to a storm. We sought emergency care, only to be hit with a shocking €1,090 bill, including €705 for a doctor consultation and €275 for a day we didn’t attend, without any prior warning about the fees. When we tried to resolve this, the staff was unprofessional and unhelpful, showing no empathy for our situation. Additionally, the overall service on the ship was poor, with rude and inattentive employees. To make matters worse, the food was below average, which further dampened our experience. We decided to disembark early on August 25th, cutting our vacation short due to these issues. Overall, the lack of transparency, poor service, and subpar amenities made this a very disappointing cruise. I would not recommend MSC Cruises based on this experience.

Excellent itinerary and destinations fine vessel in nice size and a lot of Music also classic in lobby

Overall this was a wonderful and good value cruise, visiting lots of interesting ports in the Mediterranean. We were originally due to sail on the MSC Sinfonia to Israel and Greece, however when that was cancelled we chose this (a 10-night roundtrip from Genoa) and definitely were not disappointed. MSC Poesia is a delightful ship with great crew and good food. Whilst there were some points for improvement, we had a terrific time and look forward to sailing with MSC again soon. It is worth noting during the second night of the cruise, around midnight, there was a small fire onboard. It was quickly and professionally contained within around 30 minutes by the crew, and we were kept informed by the captain and cruise director, with no further issues or impact on the voyage once it was extinguished. This emergency was handled well by MSC.

Had a great time booked another MSC cruise for next May

Excellent dutch captain Henri Lefering also when going through Wind speed of 124 km/h

It was luxuary, relaxt and full of new impressions. I would not do this cruis without excursions.

We had a great time! The sites were awesome. We primarily chose MSC because of the locations - I am not sure if we would choose MSC if other cruises offered a similar itinerary.

Ship is nice. Staff ok. All European passengers stick only with people of same countries. Food is not barely edible if you eat at the top deck restaurant. Ok in main restaurant. Cruise line did not honor the promotion I received at time of booking. Very disappointed. 

Fun time, much better cruise lines out there though. The pools were always closed. English was not the primary language. Not a biggie, but more of a shock I guess.