Ruined By a Vile MSC Employee

MSC Poesia Cruise Review to Caribbean - Western

Experience: 1 cruise (first)
Review: 1
Helpful Vote: 1

Overall Rating:

2 out of 5
Sail Date: February 01, 2011
Ship: MSC Poesia
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 7 years ago

Liked the ship and the cruise itself. I hate the fact that a horrible, low rent, bottom of the barrel MSC employee ruined the whole experience by treating my wife and I like crap at the very end and scolding us like school children instead of helping us.

I wasn't crazy about all the extra fees that MSC added to my final invoice either. After purchasing 2 photos, 1 can of potato chips and 3 drinks I had a bill of $300 including the extra MSC fees. I also didn't like having to be out of the cabin by 7:30am on the day of disembarkment...yet, not getting off the boat until 10:30.

Food and Dining

3 out of 5
Great breakfast buffet with lots of variety--cereal, pancakes, bacon, eggs, sausage...etc. We did get bored with the hamburgars, hotdogs and fries everyday at lunch and dinner... but, it was good and we were never hungry.

Children's Programs

3 out of 5
Kids had fun on the gym set and mini-pool.

Service and Staff

1 out of 5
I can go on and on about this miserable woman at the checkout/baggage line... I will say that most of the MSC land staff--which consists almost entirely of elderly women---seemed grumpier and meaner at the end of the cruise than they did before the cruise. It's almost as if they were told to be nice to us "paying" customers in the beginning...then treat us however they want in the end. However, the onboard staff were mostly young, energertic, fun and very helpful and polite the whole time. Sorry that my negative experience with the hag has caused me to rate the entire staff low... but, that's how it goes.

Ship Quality

5 out of 5
Very nice and clean.

Cabin / Stateroom

3 out of 5

Pros: The cruise itself and the onboard staff.

Cons: The rotten, piece of trash, uber-hag at the customs/baggage line.

Recommends MSC Poesia? No.

Was this review helpful? 1

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top