A Very Disappointing Cruise
MSC Orchestra Cruise Review to Caribbean - Bahamas
Sail date: January 01, 2009
Ship: MSC Orchestra
Cabin type: Balcony
Traveled as: Family (older children)
Reviewed: 12 years ago
Review summaryUnfortunately there is very little that I can say that is positive. The ship is beautifully decorated and the cabins were very nicely appointed. However, the food was the worst imaginable and we have cruised 7 times and have some basis for comparison. The staff were rude and uncaring. The staff cannot speak English therefor there were many mistakes made when ordering food or drinks. They literally cannot understand what the customer is saying. The embarkation was a very poorly run operation. Some people waited as long as 8 hours to board but the average wait was 4 hours. Some people boarded so late that there was no food left. The debarkation was not much better. It was disorganized and the crowd got out of control to the degree that 2 passengers became combative and security was needed. The long waits and the lack of any MSC staff maintaining crowd control contributed to the overall mayhem that ensued. When a MSC security employee was approached he indicated that he did not work for the cruise line. Indeed he did as he was on board the whole time and when we got to the terminal he was there in a post representing MSC with his name tag clearly displayed.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: We were given an upgrade on our rooms and the two balcony rooms were very nice. We had booked the highest category of interior rooms and received an upgrade to balcony.
Cons: The food was extrememly poor quality and quantity, the staff were arrogant, rude and uncaring. Embarkation and debarkation were a nightmare! The crowd had to be controlled by law enforcement.