A Very Disappointing Cruise

MSC Orchestra Cruise Review to Caribbean - Bahamas

Cruises: 7+ cruises
Review: 1
Helpful Vote: 1

Overall rating:

1 out of 5
MSC Orchestra

Sail date: January 01, 2009

Ship: MSC Orchestra

Cabin type: Balcony

Traveled as: Family (older children)

Reviewed: 12 years ago

Review summary

Unfortunately there is very little that I can say that is positive. The ship is beautifully decorated and the cabins were very nicely appointed. However, the food was the worst imaginable and we have cruised 7 times and have some basis for comparison. The staff were rude and uncaring. The staff cannot speak English therefor there were many mistakes made when ordering food or drinks. They literally cannot understand what the customer is saying. The embarkation was a very poorly run operation. Some people waited as long as 8 hours to board but the average wait was 4 hours. Some people boarded so late that there was no food left. The debarkation was not much better. It was disorganized and the crowd got out of control to the degree that 2 passengers became combative and security was needed. The long waits and the lack of any MSC staff maintaining crowd control contributed to the overall mayhem that ensued. When a MSC security employee was approached he indicated that he did not work for the cruise line. Indeed he did as he was on board the whole time and when we got to the terminal he was there in a post representing MSC with his name tag clearly displayed.

Ship experiences

Food and Dining

1 out of 5
The food was hard to describe as it was so poor. There was no seasoning used whatsoever. For example, a cinnamon roll for breakfast was just dough. There was no cinnamon or any type of seasoning or spice used. There was very little food to choose from, it appeared that they were trying to save food costs. The food was neither American or Italian.


1 out of 5
There were 2 shows at night and both were good. The dancers and singers were above average. There was NO other entertainment on board. It was quite boring.

Service and Staff

1 out of 5
Honestly, the staff were the rudest and most arrogant individuals I have encountered. They do not speak English and they do not seem to care or to want to be "there". I believe the "culture of the ship" starts from the top.

Ship Quality

1 out of 5
The layout is a bit of a negative. You have to walk through room corridors to get to most public areas. It requires a lot of walking and customers spend alot of time trying to determine "where they are".

Cabin / Stateroom

3 out of 5
The staterooms were small but nicely appointed and appealing.

Pros: We were given an upgrade on our rooms and the two balcony rooms were very nice. We had booked the highest category of interior rooms and received an upgrade to balcony.

Cons: The food was extrememly poor quality and quantity, the staff were arrogant, rude and uncaring. Embarkation and debarkation were a nightmare! The crowd had to be controlled by law enforcement.

Recommends MSC Orchestra? No.

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