MSC Opera Cruise Review to Europe - Northern Europe

Deck Hand

4-6 cruises


Helpful Votes

3 out of 5

A dissapointing experience

Sail Date: August 01, 2007

Reviewed: 9 years ago

Traveled As: Family w/older children

Room Type: Oceanview

This was a long planned 7 person family cruise. Despite early planning, cruise line gave incorrect visa information resulting in 1 member (non-US citizen) having to miss 2 days of the cruise to get visas and lots of stress on the family. Even on the boat, information desk and excursion desk would only give out partial information and wouldn't volunteer anything if it wasn't asked directly. Having been on 5 previous "American oriented" cruises was unprepared for what I can only assume is the "European oriented" cruise. Everything cost extra from the soda (2.50 Euro a can and no "drink card" option) to the ice cream bar. The free juice dispensers were empty the entire cruise. If you asked for water during main meals, your were served and charged for bottled water. Only later did we discover they had free water available all the time but never mentioned when asked. Overall we were glad we went and rolled with the punches but knowing then what we know now, would we have done the same cruise? Probably not.

Pros: Food, Entertainment Staff, Locations

Cons: Extremely poor customer service and information

Recommends MSC Opera? No.

Food and Dining
Buffet rarely unavailable. Ice cream bar cost extra per serving. Had a very nasty waiter first night only. Food was absolutely great and the "regional menu" offered most nights was fantastic.
Cabin / Stateroom
Stateroom fairly spacious even for 3 people. Cabin steward did a great job keeping things clean and supplied. But no towel animals :-(
Shows were a little campy (but might just be European taste). Entertainment staff was great at having events and getting people involved. Event information was disjointed and it was hard to get an idea of everything that was going on.
Service and Staff
Inaccurate visa info before the trip caused massive problems. Questions often answered with attitude or vagueness. Examples: 1. Needed a copy machine (for passport info) and was told by 1 desk person it was broken (this would mean a hefty fee to visit that port of call). When another person was asked 10 minutes later, copy machine seemed to be working fine. 2. Needed to pick up a family member at 2nd port of call (due to prior mentioned innaccurate visa information). Spoke many times with info desk and excursion desk about options. Had to take a shuttle to a train station, then a non-cruise bus (stressful as I didn't speak the language). Found out later the ship had a shuttle going to and from the airport that they failed to tell me about. Made me very mad. 3. Asked excursion desk about a refund for missed excursions due to visa problems, was told we bought through travel agent so they could only give letter requesting refund, not a refund. Travel agent said cruise charged for trips.
Ship Quality
Elevators were few and small, mostly took stairs. Casino was a joke, bad cruise for anyone looking to gamble. Gym very small and dissapointing. Relaxation room was great when someone needed space from the family.

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