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99 MSC Musica Reviews

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3.0

Pluses and Minuses by PatriciaP9

Sail date: / Traveled as:
Ship: MSC Musica / Destination: Europe - Mediterranean

The ship was lovely and spacious. There were lots of quiet spaces mixed with active and lively areas - a little something for everyone.

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2.0

Pay for water, tea, and coffee... by AntoinetteZ

Sail date: / Traveled as: Couple
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

We were surprised to learn that coffee was included only at breakfast. We had to pay for water, tea, coffee at other times. I consider this to be a contract violation because policy is not stated in original travel documents. When I called front desk to register my complaint, I was asked if I was an American. I told him that I was, and he replied that was why I expected water to be served. "Americans drink water" . It was laughable. "What do other people drink," I asked. Food was cafeteria level. Staff usually stands around talking to eachother instead of helping or serving guests. We had to constantly request table service because staff is so busy talking to eachother. Extent of constant guest smoking is offensive and unavoidable.

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2.0

Mixed Review by CarolK8

Sail date: / Traveled as: Large Group
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

Their newsletter said there were classes in the fitness center at certain times. We went, along with about 20 others, and were waiting for the class. No one came in to lead it. When asked at the desk (where they could see all of us in the room) they simply said they weren't having classes this week - despite it being in the newsletter and continuing to be in the newsletter daily. And they never even came in to tell us - we had to go out to ask! Very disappointing for Americans not to be able to get coffee and tea with lunch and dinner. ALso to have to buy water for those meals when a pitcher of water should have been available to us - they only had water, coffee and tea at breakfast and afternoon tes on some days. Didn't use lounges or bars except the evening we went ot the "chocolate bar " and ordered . They took our room card and after 10 minutes, when asked where order was they said it was coming. After 20 minutes, when asked again, they decided they didn't have the items! THe maps given out for the ports were such bad copies that you couldn't even read the street names, when they were even on the map and they had no markings as to where we would be docked on the maps to refer to. One time they charged for the map because it was printed on MSC paper. They also charged to shuttle into town and then didn't check for tickets, so those who didn't buy tickets got on without tickets while others paid 8 Euros ($12) for them! Their attention to detail is inconsistent. Some rooms got robes. Others didn't. Some times you got washcloths, other times not. Some rooms had towels rolled intoanimal shapes on turn down, others did not. Shows were all pretty much repetitious with different costumes, although quality of some entertainers was quite good.

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2.0

NOT WHAT WE EXPECTED... VERY DISATISFIED by ChrisF16

Sail date: / Traveled as: Couple
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

Horrible food, had to pay for everything..water, shuttles into town, shuttles back to the ship, information desk had no information on anything other than the tours that they offered... I could go on and on... but the best advice I could give you is to find another company to go on a cruise with.

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4.0

Twice on this Ship and will go again by FrankP8

Sail date: / Traveled as: Couple
Ship: MSC Musica / Destination: Europe - Mediterranean

American couple living in Italy, but speak very little Italian. We find MCS goes out of the way to make sure all communication is done in several languages. With the exception of the gym and maybe the comment about not great for young sincle set, we can't understand the negative comments posted. Of course it would be great to spend more time in port, but one covers lots of distance in seven days....what does one expect?

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Great Itinerary, Ok cruise by Joanna118137028

Sail date: / Traveled as: Singles/Friends
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

The ship itself is beautiful, the staff is nice but not very attentive. The food was good and the shows were spectacular for a cruise! Ship activities are few and this is a family cruise, do not expect to party! Biggest problem was that kids 17 and under are free, so the ship is chaos at all hours. Kids are great but need parents or rules and they are running around everywhere and it really ruins the ship due to the lack of control. It is impossible to get a seat at the pool or to even go in the pool or hottub because of the kids! Itinerary was good, but a few more hours at certain ports wouldn't of hurt!! Santorini and Mykonos are the 2 best ports and we had the shortest time there.

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It was a surprise by EdwardS5

Sail date: / Traveled as: Couple
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

This was our first time taking a cruise. I was nervous because I read a review that was unflattering after I had booked the ship. I went in very open minded. I was pleasantly surprised. The ship is based in Europe and does attract a European clientele but there was sufficient English speaking clients as well and 98% of the staff spoke English. The staff was amazing. The treated us well from the get go. Our room was clean and was supplied throughout the day with fresh towels. The ship is big. I was amazed how many new people I would see each day. The activities on board were great. They had nice shows and did crazy dance activities by the pool. People just ate it up. The Cruise Director was very visible and very charming. He made you feel welcomed. The food was really good, contrary to the other reviewer's belief. You had the choice each morning of having a continental breakfast delivered to your room each morning, a sit down meal in the restaurant or buffet. No matter what your choice was it was delicious. Lunch was buffet or sit down as well. Dinner was always a surprise. You were treated to six - 7 course meals. Then there was an afternoon tea and midnight buffet. Plenty of food and plenty of choices, light side menu, vegetarian and regional. My only complaint, if you could call it that, is they don;t serve coffee at lunch or at dinner. You can go to the coffee bar and have it for a very small price. The ports of call were nice. I wish we could spend a few more hours in some of them. Mykinos is a party island and it doesn't get started until very late and we had to be on the boat. I felt we could have spent a few more hours there and arrived later to the next port. It was a very nice trip. I loved it all. The cruise as very reasonable in price and was some things we heard people discuss about it not being a 24 hour buffet was nonsense when there was plenty of food available and unfortunately we saw plenty of it wasted which all factors into cost. The ship should provide for some free beverages instead of buying tickets or at least offer an unlimited Ice tea/lemonade package to purchase. And another suggestion is to have an adult swim hour.Other than those few suggestions I thought it was perfect.

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Different than we are used to. by ShannonB1

Sail date: / Traveled as: Family (older children)
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

Overall the ship was immaculately clean! You constantly saw people coming around and cleaning every inch of the ship. However, there were some downfalls as well. Generally, we felt as though we were being nickeled and dimed throughout the cruise. We would have rather paid a couple hundred euro more and had access to free bottled wate, coffee, tea, and room service at our leisure. Also, we wished there was more time spent at the ports of call. At one of the ports we spoke to a taxi driver that was talking quite negatively about MSC cruise lines and claims that they purposely spend less time at the ports than other cruise lines because they want their passengers on board spending money for as much of the time as possible. In relation to other American cruise lines that we have been on the entertainment and overall friendliness of the staff was poor. During dinner there was no entertainment provided by the waiters, which is a common theme of American cruises. There were no "themed" dinner nights to make dinner fun and interesting and DIFFERENT. Our waiter was very friendly at dinner however, it didn't seem that any of the others were. Also, if you miss your formal dinner each night there are no other FREE FOOD options other than the buffet. There is pizza and sushi available but you must pay extra for these services. The food overall on the boat WASN'T great or gourmet at all. The shows each night were mediocre....most of them were like bad Vegas shows. Overall, we were not particularly happy with our experience on MSC cruises. However, we enjoyed the port cities very much!

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MSC won't meet American's expectations by AndrewL3

Sail date: / Traveled as: Couple
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

Repeat of my pro's and cons.

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2.0

Beware American Citizens and Seniors! by UsT

Sail date: / Traveled as: Couple
Ship: MSC Musica / Destination: Europe - Mediterranean

If you are a senior citizen or english speaking passenger do not book this cruise line(MSC)!! Food quality and selections were poor. Staff was oblivious to all concerns. Phony charges on the bill causing waste ot time spent in accounting line. Itinenary was jammed with not enough time in ports!!! Other than ship quality this cruise was a waste of time and money!

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A Very Nice Cruise by MaryB30

Sail date: / Traveled as: Couple
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

The ship was beautiful. It was immacuately kept and the personnel were more then wonderful. I found the customer service on the ship to be 100%.

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I love MSC Musica! by RebeccaB1

Sail date: / Traveled as: Singles/Friends
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

The ship itself was great, the crew was amazing, the food fantastic and the port calls were good.

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Not worth the money. by Erika11

Sail date: / Traveled as: Singles/Friends
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

The ship was clean and so were the rooms. The people were rude and the food was average. There were a lot of additional costs that weren't clear on MSC Cruise's Web site.

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3.0

Italian cruise with an italian cruise sh by TomL6

Sail date: / Traveled as: Large Group
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

At some of the ports take the tours. But if you are an European traveler and feel that you can make it on your own with the public transport system then do. In athens take the Public Bus to all the places you want to go and the trains too. The bus cost you .50 euro cents. While in Santorini take a cab to the end of the island to view the town. It cost me 40 Euros for the four of us to ride in the cab. The driver waited for us and took us back to the drop off point for the cruise. Also when you have to use the tenders to get off the ship go down to the door and wait. We had a very high number in Santorini and was waiting and was able to leave the ship as soon as we got down to the tender area. The food service was good and were at times saying we need to stop eating. Buy the pre paid drinks for the ship they are a good value if you drink a lot of bottle water. The price for a coke or the bottle water is the same when you prepay but you get a liter of water and only a can of soda.

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HONEYMOONERS by Emily1

Sail date: / Traveled as: Couple
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

The ship was gorgeous and the shows they offered were fantastic! I felt like we were at Cirque de Soleil. It was THAT good!

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MSC Cruise lines were terrible by KayeK

Sail date: / Traveled as: Singles/Friends
Ship: MSC Musica / Destination: Europe - Western Mediterranean

If you ate lunch at noon and were scheduled for the second dinner, it would be 9 hours before you got to eat anything. There were no open coffee, tea, and water bars. You were charged for anything you drank at dinner whether it was coffee, water, beer, etc. There was very little cruise line entertainment. I could not wait to get off the ship. The work out room was very limited. There were 13 bars and they were empty most of the cruise. What a waste of space!

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3.0

Less than expected by GeorgeC2

Sail date: /
Ship: MSC Musica / Destination: Europe - Western Mediterranean

Food was dissapointing for an Italian Cruise Line. Maitre D. asked us about our chicken marsala meal and when we told him that there didn't seem to be any marsala in it his excuse was that it was difficult to make marsal for 3,000 people. If true then you shuld call it something else! Food overall was just average.

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2.0

The worst of 4 cruises by Jd333680478

Sail date: / Traveled as: Family (young children)
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

My 11-year old son and I just returned from our 7-day Musica cruise and we were somewhat horrified. It was my 4th his 3rd and we agree with the other reviews. There is no buffet option for dinner, no water, ice tea or snacks in between meals, breakfast and lunch buffet seemed to be conducted like a shark feeding frenzy with much pushing and shoving and cutting the lines. My son refused to join the kids club due to lack of english speakers. Despite the staff speaking english (I can speak high school Spanish) there were constant misunderstandings and miscommunications when asking for information or help. When asked where drinking cups were the response was "I don't know." When we used coffee cups instead of teeny water glasses to get water staff eyeballs rolled. No water available for drinking in between meals unless you paid for it!! We hoarded water in our own water bottles. I agree about other cruises being much more passenger friendly. My son and I basically hid in our balcony cabin unless we were in port or for meals. I've never experienced anything like this on my other 3 cruises.

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Adequate cruise by AmyB13

Sail date: / Traveled as: Family (young children)
Ship: MSC Musica / Destination: Europe - Western Mediterranean

The ship itself was very nice and very clean. I was disappointed that you had to pay for a lot of what they offered. For example, they had a Gelato bar, but you had to pay for it (on Caribbean cruises they have a 24 x 7 ice cream machine, so the kids were disappointed). You could only get juice with breakfast; the rest of the time you had to pay for it (on Caribbean cruises they always have something other than water and coffee to drink with your meal that you don't have to pay for). The food wasn't very flavorful, but I'm used to the fanastic meals that are on the Caribbean cruises. The dining room wait staff weren't friendly, unlike what you find on the Caribbean cruises. The itinerary was excellent. I liked the fruit bowl the replenished every night. The English movie channel didn't work on this particular ship. Our kids didn't attend the kids program because no one spoke English. To use the exercise facilities, you had to pay extra, which you don't have to do on the Caribbean cruises. The 2nd seating for dinner was too late. It was at 9:15pm. The buffet dining room closed at 2:30, so there is quite a long time between meals if you are 2nd seating. They did have a tea and cookie hour, but we were typically not getting back on the ship until after the tea and cookie hour had closed, so we had to buy snacks to tie us over until dinner. Overall, I rated the cruise as adequate, because even though I've listed some cons, I felt very safe, the rooms were clean, etc.

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