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99 MSC Musica Reviews

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4.0

This was our first sailing... by alexia9899

Sail date: /
Ship: MSC Musica

This was our first sailing on MSC Musica. We had a fabulous sailing last year on the Divina so decided to try a Med cruise. The ship was clean and most of the staff was excellent and friendly. The MDR was excellent and our wait staff did an amazing job. Our waiter always took extra time and created some beautiful napkin animals for my daughter and she loved them. He really went out of his way. Our cabin stewardess did a good job with our room. My only complaint is they way she spoke to me. On 3 occasions I had a small request; such as replacing pool towels for one. She on all 3 occasions spoke down to me as I was a child. I let it go the first 2 times, but after 3 I couldn't keep quiet. I don't allow my children to speak to me like that I'm certainly not going to allow someone else. Soo of course when I address the matter with her superior she wouldn't even look at me or speak to me from that point. Oh well treat people like you want to be treated is how I was raised. Otherwise the cruise itself was excellent. Only one suggestion to MSC is I would have more daily variety in the buffet. It gets old after 8 days.

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3.0

Cabin Number 9188 I have not... by laineyx

Sail date: /
Ship: MSC Musica

Cabin Number 9188 I have not slept a wink all week due to noises such as squeaking, tapping, knocking and vibrating- you could feel every movement in the this ship - I would have understood if the sea was rough but it wasn’t.

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3.0

An OK cruise with MSC - you get what you pay for. by roessell

Sail date: / Traveled as: Couple
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

Leaving the cabin at 08:00 and having everybody to eating in the restaurants. They can not service all passenger at the same time. It was poor. Is it really nessesary to vacan the cabin so early.

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5.0

Went from Rio to Venice... by gohunter

Sail date: /
Ship: MSC Musica

Went from Rio to Venice on the Musica in March 2018. We both absolutely LOVED, LOVED, LOVED IT!!! A very stylish ship with the usual Italian design. Warm friendly staff. Good food and great service. Excellent bands in the lounges every night and some very good theatre shows too. The clientele were around 60% Brazilian, so we had fantastic selections of bossa novas, sambas, tangos, rumbas, etc. Real feel good music! Dance hosts too, who kept getting the guests up on the floor and who were amazingly good when they did some show dances together. Of course, the bands also mixed in plenty of European pop too for the 700 or so of us who were not from Brazil. Out of 24 cruises on 11 different cruise lines, this has to be one of my all time favourites.

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3.7

Good cruise, although food could be better by JWCRUISER

Sail date: / Traveled as: Couple
Ship: MSC Musica / Destination: Transatlantic

we do cruise the Grand Voyages with MSC as the ports of call are usually very good. We would not book MSC for food quality - as that is always hit and miss, and I would say on the Musica it has been the worst so far on our MSC cruises. The ship itself and the cabin is all very nice, and service and organisation were reasonable. We have another MSC cruise booked for 2018 and again it is primarily for the ports of call.

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Very disappointing cruise! by wendy9

Sail date: / Traveled as: Couple
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

First and last time on MSC! I have been on 35 cruises and this was a joke, MSC needs to invest in the quality and food selection. Food and ports are the big draw for cruisers.

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5.0

schöne Route... sehr freundliches Personal... gutes Essen... by Speedy54

Sail date: /
Ship: MSC Musica

schöne Route... sehr freundliches Personal... gutes Essen mit perfektem Service. wir werden sicher wieder mit diesem Schiff auf einer anderen fahren !!

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3.0

Seen better days. Where to... by akire

Sail date: /
Ship: MSC Musica

Seen better days. Where to start? Only one speciality restaurant. Entertainment in daytime is at best the less you can do, the better. Entertainment at night; they have talents, but the show planner lacks imagination in variety and in substance. 3 shows out of 7 were 8/10, the rest 6. Cabin is ok, but lacking essential stuff like a real shower, not a curtain!!! Lots of mechanical noise. Good size dos balcony stateroom. Now the food; I have a been on cruises, maybe 6-7, this is the worst of all... lack variety, lack taste, lack presentation and most of all, lack size. Excursions were ok... guides good, Leece, Katakolon. Overall, after two MSC cruises, I am sadly done.

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5.0

I've been on two other... by lcruiser17

Sail date: /
Ship: MSC Musica

I've been on two other cruises and so far I enjoyed this one the most! a lot of passengers complaining about food, my family thought it was great. ports were all lovely, except brindisi. Nothing was really going on and most of the shops were shut. ship was beautiful and entertainment was the best. the theatre was always full. cabin always kept in clean conditions and staff all helpful and nice. definitely recommend a med cruise on the msc musica!!

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3.2

Interessante Kreuzfahrtroute! by Markus59

Sail date: / Traveled as: Singles/Friends
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

Route war super, wer keine grossen Ansprüche auf delikatem Essen hat und die besuchten Orte am wichtigsten sind kann diese Reise nur empfohlen werden! Landausflüge waren recht informativ.

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Wonderful ports of call, but disappointing cruise line. by haroldlindo

Sail date: / Traveled as: Couple
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

The ports make it worth it, but the cruise line is lacking in customer service and the food is not great. The ports considerably brought the score up. Without them it's a solid 2.8-3 , especially if you are used to the US cruise lines.

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2.0

Worse cruise ever,rude people the... by bigfield7

Sail date: /
Ship: MSC Musica

Worse cruise ever,rude people the only people very nice on the crew was the Brazilian they treated everyone well.if you plan to take your kids I am gonna tell you they will be very disappointed because there is nothing for kids at all worse food ever dinner terrible service bad food no taste at all we had a problem on our cabin door locked they toke one hour to fix after I try several times the customer service problems to get aboard in Venice and in the way back they stop in another port and not even notified us our day in Venice was lost because after been transferred to another port by boat when we touch the ground was already end of the day terrible and unfortunately for us bad experience with MSC after several cruisers we did before the MSC Musica is far the worse cruise ever.

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3.0

Needs Work, But A Good Experience Overall by Ryshkin

Sail date: / Traveled as: Family (young children)
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

The accommodations, food choices, and nightly shows were very good. The ship was comfortable and functioned without fail or error. The prices for excursions (through third parties, I believe) were affordable and worthwhile.

 

Unfortunately, the service at the pool bar was slow and sometimes without care for the customer. Also, the service at the wine bar was disgusting as one waitress got physically pushy with my wife and a barman refused to serve a member of our party "claiming the bar was closed" while proceeding to serve another group directly after. On the bright side, the management teams were quick to respond, offer apologies (once with an offer of a bottle of champagne, which we declined), and assure us that they would use the situations as a learning experience for all, in hopes of improving future service.

 

Additionally, the children's program was not at all what was advertised. The ship offered groups for different age groups, but the first day, we left our 8 & 11 year olds for almost 5 hours expecting them to be in the "Junior's Club" (7-11 year olds). Instead, they spent the entire evening in the "Mini-Club" with preschool aged children. We gave it another go on another night, where the kids got about an hour in the "Junior's Club" but were later moved back into the "Mini-Club" to finish out the night. The ladies that worked within the clubs (similar to childcare providers) were very patient and good with the children, we feel the failure was with the programs and maybe a lack of personnel to attend each club as advertised.

 

Overall, we had a good experience. We enjoyed our days at sea, the all-inclusive drink package and our excursions off the boat. We would like to say that the staff in the Il Tucano Lounge did an EXCELLENT job and truly put "service with a smile" to the test; specifically: Gleese, Bartender at Il Tucano , and the servers Mary (Bali), Kaiye (Philippines), and Olga (Romania).

 

I would say give MSC a try, but maybe look into other cruise ships beyond the "Musica". A few of the better ships were mentioned in the MSC Cruises 2016 Annual Report (you can expect to pay more, of course, for those).

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1.0

I have been in many... by Roice

Sail date: /
Ship: MSC Musica

I have been in many cruise, Royal, Carnival and the services the food the logistics and the crew are much better that in MSC. The restaurant have the same food, that they serving in the buffet. The night of the captain you have to paid for the lobster and the steak is ridiculous. The crew are very rude and the services is very poor. I don't recommend this company.

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4.0

some suggestions by nobodiesname

Sail date: / Traveled as: Family (older children)
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

The staff's enthusiasm and ability to work with passengers.  There needs to be some training on recognition of errors in Ship card when status sliver card Aurea  and which does not agree with numerical code 601 or 609 when should be 431. Many staff persons assumed numerical code was correct but fortunately a few others did not although it took a while to get the coding error identified not by service desk but future reservation staff and then error was promptly corrected. Also need some training on forms for laundry and need for customer keeping one copy when submitting

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3.0

Not so fine as our first cruise, but OK! by papa99

Sail date: / Traveled as: Family (older children)
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

We would say it in german: 

Einige Kleinigkeiten waren nicht zufriedenstellend:

- der Duschvorhang klemmte

- wir bekamen trotz Nachfrage keine Badetücher für den Pool

 

Sehr Positiv: Die sehr freundlichen und netten Kellner beim Abendessen!!!!

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Family enjoyed the Med by fsantos808

Sail date: / Traveled as: Large Group
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

We had 27 in our group ranging from 7 months to 64 yrs old.  Employees were great and treated us like family.  The ship is a medium size ship and we were never fighting the crowds.  Wish the pool was modernized.  Overall great adventure for our family.Happy

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5.0

Just finished a week on... by janie233

Sail date: /
Ship: MSC Musica

Just finished a week on board the Musica and had to share that me and my other half had a wonderful time. Our balcony cabin was a good size, and always very clean thanks to house keeping that came in twice a day!! We were worried about the food due to some reviews I'd read (and my fiance liking good fresh food) but was pleasantly surprised the buffet food was good and with such a wide variety and our evening dinner sitting even better. They even sat us on a table with another English couple of a similar age (this must take some planning). The bar staff were also very good and helpful. I have only a couple of negative points being there were only 4 small hot tubs which were always busy and had unsupervised kids in some times and the disembarkment system seemed a little chaotic. overall though an amazing week, thankyou MSC.

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4.0

Nice ship. Everything is clean.... by finnlaw

Sail date: /
Ship: MSC Musica

Nice ship. Everything is clean. Waiter in Restaurants are very friendly. Food is not perfect, but okay. Many france people there. Cabin was not very clean and under the buffet restaurant very loud.

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Great Ports by mmvargas728

Sail date: / Traveled as: Couple
Ship: MSC Musica / Destination: Europe - Eastern Mediterranean

I have no  complains of the ports that we visited because they are spectacular, but the main complain was the cruiseship has this religious group that composed half of the ship ,I'm not a prejudice when it comes to nationality or religion but MSC catered more for these people with Indian food for the entire cruise and the services sucks because they got busy catering for these group. they should understand that we all paid  the same price so we should all get the same  exact treatment as them . Its not only me and my husband complaining but we spoke also to most  of the cruisers who were complaining  also of the services. The food really don't look appetizing in the buffet, first time I complain about cruise food, never touch the desserts either

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