Filter reviews by

90 reviews mentioning "" Clear results

90 MSC Fantasia Reviews

Write a Review
4.0

Beware the MSC Voucher Scam! by Emagone

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

In March 2013 we took our first cruise with MSC, had a great time, and purchased two vouchers from the MSC Musica Cruise Consultant on board before disembarking – to be used for €200 on-board credit on our next cruise. We also signed up as members and were told the vouchers were documented and the serial numbers of each were attached to our account.  We booked our next cruise for May 2014 soon after, and provided the serial numbers of the vouchers to our travel agent, who documented them and said that we needed to hang on to them to present when we embark on the cruise.

Upon check in at the Venice terminal, we were told by two separate MSC staff members that checked us in that we were to keep the vouchers until we get our invoices at the end of the cruise.  Once we got on the ship, we checked at Reception/Guest Services and were again told to wait until the end of the cruise when we received our invoices. 

On the second to last day of the cruise, I inquired at Reception/Guest Services to see a copy of our invoice thus far.  They had mistakenly charged us for 4 drink packages instead of 2, and they were able to immediately call and have the 2 extra charges removed.  I presented the vouchers for the fourth time, and was told to go upstairs to the Cruise Consultant, Maria Giovana Guarracino, as she was the only MSC Staff Member aboard the ship that could handle the vouchers.

We went to see Ms. Guarracino, and relayed to her the information that I had been given thus far and the four separate times I presented the vouchers to various MSC Staff Members.  Ms. Guarracino then told us that it was “TOO LATE” to apply the vouchers to our bill.  I of course protested, telling her again of all the different attempts that were made to apply the vouchers, as well as the fact that they were so easily able to call and remove the extra drink package charges.  She said that there was nothing she could do, as the main MSC offices were closed for the weekend and could not make that kind of adjustment to the bill until Monday. 

I was then instructed to call on Monday after we returned home from our cruise, and that the MSC Customer Service office would handle it and would be able to have both €200 vouchers credited back onto our card or issue us a check for the amount.

I called on Monday, and was told to go through my travel agency.  I called my travel agency, who tried contacting MSC but couldn’t get through. They left a message. This happened for three days. Finally on Thursday, customer service was able to get through to speak with someone at MSC, and she was told it would “NOT BE POSSIBLE” to apply the vouchers to our bill, because again it was “TOO LATE”. 

UNACCEPTABLE. My travel agency has filed a formal complaint to MSC on our behalf as of Thursday, and I will be continuing to call every day until this is rectified.

I would like to hear from anyone else that has had this happen to them as well. How long did it take for you to be appropriately reimbursed?

Read full review

Was this review helpful? 19
5 Comments
1.0

Very disappointing! by jljonesdc

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

Great ship, very good entertainment Lack of food hygiene and safety training for guests in the buffet area. Lots of hands in the food. Both the tv and Internet service did not work properly. Many repeated charges for lost time

Read full review

Was this review helpful? 5
5.0

It was my first cruise... by Yoshico

Sail date: /
Ship: MSC Fantasia

It was my first cruise and I loved it. I had my doubts before about cruises but changed my mind immediately. We felt good taken care of. The food was great. Had the best time at the theater, super shows.

Read full review

Was this review helpful? 6
5 Comments
3.0

Another great MSC cruise....our 8th by FrankP8

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

Ship was built in 2008, but appears new in every respect.

Read full review

Was this review helpful?
3.0

Great cruise!!!! by n2ibf

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Western Mediterranean

The ship was beautiful. The cruise was great. As frequent cruisers we found everything better than most. Except the food, this was one of the best cruises we have ever been on.

Read full review

Was this review helpful? 3

Worst cruise experience Ever!! by vadim

Sail date: / Traveled as: Large Group
Ship: MSC Fantasia / Destination: Europe - Mediterranean

To be short and straight to the point - this cruise was the worst cruise in my life and this thought would share at least 1/3 of the ship. Very poor quality and choices of food, very poor entertainment and careless customer service. 

6 out of 11 days there was no internet service on the whole ship and they cared less what people think about that fact. 

The only good thing aboit this cruise is a nice ship and clean rooms. 

Read full review

Was this review helpful? 50
2 Comments
3.0

Beautiful Ship, Awesome Stops! by cef1

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

The ship was very impressive and beautiful. The staff was very friendly, helpful and impressively spoke multiple languages to accommodate the different guests. The cruise itself might have been too long... I'd probably recommend a shorter cruise but that's just personally. The stops were very interesting. The ship however did not have enough activities (like competitions etc) throughout the day especially days at sea. The shows at night were very amateurish and not very impressive. Otherwise, great cruise!

Read full review

Was this review helpful? 2
4.0

very european experince by squeeky33

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

I liked this very much.. was wonderful to meet many ppl from europe.. to taste thier food and enjoy the way they did things. loved any different languages.. met many nice ppl. When in Rome do as the Romans

Read full review

Was this review helpful? 1

Excellent first cruise experience! very happy by RSFMD

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

This is my first cruise. It has excellent service, facility, and program. The stops are good. No motion sickness. The staff are very kind and happy. The food is good. My advices: 1) Don't buy the excursion: get your own tourguide, taxi guide 2) Don't gamble at the Casino 3) Don't pre-buy the drink coupons, it is limited and the full cost is not that much.

Read full review

Was this review helpful? 48
1 Comment

Fun cruise by funcruising2338

Sail date: / Traveled as: Family (young children)
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

Had a wonderful time! Good food! Good service! Kids had lots of fun!!! Staff are everywhere and very friendly! Love the room with the window , great accomodations!! Money well spent on this trip! Italy, Greece and Croatia were awesome! Wish I had more time to spend on each port!

Read full review

Was this review helpful? 35
1 Comment
2.0

MSC stands for Mediocre Service Cruises by Lukasik

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Mediterranean

The ship is fine, new and clean. Our room steward was good. The food was okay but the service was very slow and the waiters do not know how to serve and remove dishes properly. The staff overall do not smile and are often rude and short tempered. Other than the Michael Jackson show, the shows are nothing special. The overall impression is that MSC is just out for another euro whenever and wherever they can get it. Overall, we'd say take a cruise with someone else.

Read full review

Was this review helpful? 10
2.0

Terrible experience by TeacherW

Sail date: / Traveled as: Family (older children)
Ship: MSC Fantasia / Destination: Europe - Mediterranean

Well kept.

Read full review

Was this review helpful? 10

Good cruise by Christian

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Western Mediterranean

Beautiful ship!

Read full review

Was this review helpful? 23

Nice cruise food sucked by Shelly148283859

Sail date: / Traveled as: Family (older children)
Ship: MSC Fantasia / Destination: Europe - Mediterranean

The ship was nice, the food was horrible, beds uncomfortable, everything else was great!

Read full review

Was this review helpful? 20
1.0

Terrible Cruise Line by JacqueC1

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Mediterranean

The ship itself was clean and well maintained.

Read full review

Was this review helpful? 13

Amazing experience! by Walker

Sail date: / Traveled as: Singles/Friends
Ship: MSC Fantasia / Destination: Europe - Western Mediterranean

The ship is the largest in the MSC fleet. It was gorgeous and the cabin was larger than many of the American cruiselines I've traveled on. I love the Italian cruiselines because we (Americans and English speakers) are the minority and its great to be imursed in the different Italian, French, and Spanish cultures and languages. MSC was just as fabulous as Costa (which I traveled on last year to the Greek Isles out of Venice).

Read full review

Was this review helpful? 25

One of the best cruises I've done by AshaD

Sail date: / Traveled as: Large Group
Ship: MSC Fantasia / Destination: Europe - Western Mediterranean

This was my 5th cruise and my 1st with MSC Cruises. Embarkation at Barcelona was fast and easy. The ship was beautiful and always spotless. The dining areas and lounges were great. Everything was just wonderful!!!

Read full review

Was this review helpful? 9

mcs cruise worce I have ever had by DelbertG

Sail date: / Traveled as: Family (older children)
Ship: MSC Fantasia / Destination: Europe - Western Mediterranean

the MSC Fantisha was in good shape the staff were good. The schedule and cost just to be on the ship was unbelivable. no beverages were included in the price of the cruise not water or coffee. No ice tea was to be found. If a glass could be found it was very small. Water for lunch and dinner was 2.06 EU. All and all the I would not go on the cruise again.

Read full review

Was this review helpful? 19

MSC Fantasia by SylvieO

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Western Mediterranean

Great except for the internet dont get sucked into it and complain about the speed on day one so you dont get overcharged like we did. Otherwise, great cruise!!!

Read full review

Was this review helpful? 5
2.0

Cruise less than acceptable by MelindaJ

Sail date: / Traveled as: Singles/Friends
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

The ship is beautiful, however, the general staff is very rude. Our cabin steward and the gentlemen who waited on us for dinner were very nice and customer service oriented. It is an Italian ship so we expected the food to be very good. The food was less than average, although the menu's were well varied and sounded good. Breakfast was very cold, whether in the dining room or at the buffet. The taste of the food was average to poor. I would not recommend this cruise ship to anyone.

Read full review

Was this review helpful? 2

Find a cruise on MSC Fantasia