Monarch of the Seas (RETIRED) Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Vote
1

1 out of 5

Extremely Disapointed

Sail Date: February 01, 2013

Reviewed: 3 years ago

Traveled As: Couple

Room Type: Oceanview

Hello,
I regret to inform you of a resent past experience aboard The Monarch of The
Seas just this past week.
I was traveling with two other couples one April Gentile and Ed Sheperd who are
platinum members and a new couple to cruising Yaron and Robin Biatcher State
rooms 9016 9014 9012.

There was a terrible fowl smell throuout our hallway that remained thru the
entire cruise even after we had brought this to the attention of the Cabin
Steward and the front desk.It was so bad we had to cover our noses every time we
came and left our State rooms.

The day of our landing in Coco Cay we had to wait close to two hours to board
the shuttle vessel due to a broken hook on one of the vessels.
There was a line they had us on that went all the way up to the sixth floor
level (Terrible way to spend in line instead of on the beach)

While at the Casino Bar the day of the Super Bowl we had the mispleasure of a
couple of Bar Tenders that had a tremendous lack in customer service.
To make a long story short we sat down to watch the Game ordered a drink, went
next door to the Schooner bar and returned with some chips to pick on ,we were
then told by one of the Bartenders we could not eat at the Bar,We asked why and
they said it was a rule We said OK and left with the food asking them to save
our seats, After we returned to our seats we noticed three other patrons to our
left scoffing down large plates of chicken wings, hot dogs and burgers.
When we asked the Bartender why that was OK for them to eat he answered with
they would not listen to him.
I then said if we didnt listen would that be OK??? He ansered with a smirk!! and
disapeared into the back room, when he returned i requested to talk to a Manager
after that we were ignored at the Bar and for about an hour and a half did not
recieve any further service.
when my wife came down to meet me for dinner i explained to her what had
transpired She then said to the Bartender "I had been there for twenty minuets
waiting to order a drink,"
His reply to her was and while POINTING his Finger in her face YOU WERE NOT, I
then told him not to point his finger at my wife and he did it again except this
time it was directly in her Nose.

I then went to the Pit Boss and told him what had transpired at the Bar he
imedietly got a Manager there to assist.
When the Manager came instead of coming over to talk to me she went into the
back with the Bar tenders,she finally came out about 15 minuets later
and came around the Bar to talk to me when i started to explain what had
happened she over spoke me and said i cursed out her employee
I answered that that was after he pointed his finger in my wifes face for the
second time!!!!!!!
And had been asked not to do it again.

I then spent the rest of my last night on board talking with the front desk
manager who then called the head of security whom i spent over an hour and a
half with filling out reports and pointing out the Bartenders involved back over
at the Casino.

With all this i must say i have never had any kind of experience like this
before and was utterly SHOCKED.
I later found out that the Monarc of the Seas was sold and have no choice but to
blame this unacceptable customer service on that.

Please review the statement we placed while on the Boat under Suit # 9016

Thanks for your time
Sincerly disapointed, Joseph Rosenberg
Ship Quality
older run down and should retire
Food and Dining first time on a cruise without Lobster or Filet Mingon one night
Cabin / Stateroom
Service and Staff
Entertainment
limited, no shows later in the evenings
Onboard Activities
Limited or missing
Destinations and Excursions

Tip

Thanks god they sold it



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