Monarch of the Seas (RETIRED) Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Vote
1

2 out of 5

Cruise was ok but not great!

Sail Date: November 09, 2012

Reviewed: 4 years ago

Traveled As: Large Group

Room Type: Oceanview

Royal Caribbean should in some way offer more than a sorry to cstomers who pay for a destination stop and to cruise 3x and not make it to the same destination is poor customer satisfaction on the art of the company, I do understand that acts of God are no ones fault but please do something to ensure repeat customers that we will offer you a small refund or some compensation on the ship. Very displeased because we travel every 2 years with 35-40 family memebers and we had some that left this cruise feeleing very upset with the care of your company for its customers and espesically repeat crusier with you. But we are aware that we are small to an outfit and in know way do we matter because you cannot please all of your guest, but to speak withother guest that was on this boat for the 3rd and 4th time and say they to have never made the second destination and nothing but a simple sorry no for of compensation poor business.

Pros: Always cruise with 35-40 family members each year.

Cons: Not being able to ever go to COCOCAY ISLAND/ DISAPPOINTMENT 3X NOW!!

Recommends Monarch of the Seas (RETIRED)? No.

Ship Quality
Ship could really use some updates to the rooms and bathrooms.
Food and Dining
Food was average\, but room from for improvement.
Cabin / Stateroom
Very small.
Service and Staff
The staff was very nice and willing to assist.
Entertainment
Incorporate some more activities for children and various cultures to feel welcome.
Children's Programs
Should survey some of the past guest with children to help establish newer and challenging activities.


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