Your Problem is Not Their Problem

Monarch of the Seas Cruise Review to Mexico

Experience: 2-3 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2 out of 5
Sail Date: February 01, 2008
Ship: Monarch of the Seas
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 10 years ago

They mailed me the wrong luggage tags (with wrong cabin number), lost my luggage for 4 days, then told me it was my fault because I put the wrong luggage tag on my bag! They held my luggage for the entire cruise and allowed me to retrieve it on the day we debarked from the ship. I was even publicly scolded by a crew member while discussing the situation with a Guest Relations staffer. He told me that I was disrespectful to people who were trying to help me!!

Food and Dining

5 out of 5

Service and Staff

1 out of 5
They have an answer before you ask a question. No matter how badly they screw up it is your problem not theirs. I paid $140 for a "Romance Package" that they never delivered and now they are refusing to give me a refund.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Pros: Decent food

Cons: Staff was unhelpful and miserable

Recommends Monarch of the Seas? No.

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