Was billed twice for gratuities, did not receive refund
Mariner of the Seas Cruise Review to Other (Asia/Africa/Middle East)
7 Night Spice Of Southeast Asia (Singapore Roundtrip)
Sail date: January 20, 2017
Ship: Mariner of the Seas
Cabin type: Inside
Cabin number: 7533
Traveled as: Family (young children)
Reviewed: 7 years ago
Review summary
As stated, I was billed twice for gratuities for 5 people. That's 500 USD. I received no refund, or even understanding from staff. If you book this cruise, refuse to pay gratuities as your booking, you will be billed again and forced to pay again out the door. And demand an itemized invoice after you complete your booking. They don't send you one, and as prices are always fluctuating there is no way for you to prove how much of your bill was the ticket price and how much was the gratuities and the health insurance they make you pay for as you book the trip.
Royal Caribbean has TERRIBLE internal communication! Just try to find out which port your leaving from, you will never find a definitive answer in English.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Give me a refund on the gratuities you billed me for twice. And improve the communication between departments.
Ports of call
Laem Chabang (Bangkok), Thailand
Phu My (Ho Chi Minh City), Vietnam
4 Comments
SetexSteve 7 years ago