Poor quality and poor service

Mariner of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Galveston Roundtrip)
Sail Date: March 03, 2013
Ship: Mariner of the Seas
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 4 years ago
Fron the onset, this cruise left a lot to be desired. Took way too long to board the ship, our luggage never made it to our stateroom until late in the evening. Even though no smoking was allowed in the staterooms, our neighbors smoked on their balcony frequently, which caused the smoke to drift into our room. Was unable to enjoy the balcony because of the smoking neighbors and noise. The service staff was less than attentitive, on the last day was told the ship was being sent to China after our cruise and many of the staff was having their contracts voided, which caused a lack of morale and attention. The food in the buffet left a lot to be desired, along with being served on plastic plates and plastic glasses. At the pool I had to go look for a waiter, there seemed to be only one working and he was not thrilled about serving anyone. The waiter complained about his contract being cancelled the entire time he was serving us.

Food and Dining

1 out of 5
Buffet left a lot to be desired, served on plastic plates and glasses.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

Would not cruise on this ship or with this cruise line again.

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