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Oceania Comes Through Again! by lwortzman

Sail date: / Traveled as: Couple
Ship: Marina / Destination: Europe - Northern Europe

We took our first Oceania cruise 10 years ago for our 25th and decided to repeat the experience for our 35th.  This ship was almost double the people of the other we were on and we definitely liked the smaller one better, but this was totally fine as it was still so much smaller than the large ships.  The cabin was very roomy and the beds and pillows were VERY comfortable!  The staff is  and so kind and friendly and all needs are met right away.  The best thing thing is that Oceania is a very land intensive cruise line so even though days at sea are nice, days on shore are even better and there were plenty of those.  The specialty restaurants are delicious, although the Polo Grill was not so good.  We love the open seating for dinner and the choice of the grand dining room or the Terrace Grill.  The variety was very good.  It was not a "sit on the deck" cruise because it was often too cool on deck in this area, but we didn't miss that at all.  The Horizons Lounge was wonderful to sit in and socialize and high tea was AMAZING!  The massages at the spa were blissful as well and we never expected them to be so wonderful.  We came back, not rested, which meant it was a great trip, but happy and satisfied full of great memories. We highly recommend this cruise and this cruise line.

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Disappointed by rdugue

Sail date: / Traveled as: Couple
Ship: Marina / Destination: Transatlantic

We have cruised several times on various cruise lines including QEII, a Holyland cruise with Royal Caribbean and several princess cruises.  The QE II is incomparable for style and class; the Holy Land, Baltic Sea cruises had far superior excursions for less money than Oceania

The Marina experience was disappointing mainly because of the excursions offered by Oceania.  They were expensive and boring and in several cases misleading.  For example we went on a 3.5 hour tour of Explore St John City... spent 13 minutes in the city without stopping for even a photo stop after spending two hours riding in a bus to two other sites.  Folks were so upset that they exited the bus prior to returning to the pier so that they could see St John.

The stateroom was as described EXCEPT we paid extra for concierge level and never saw or heard from a concierge.  When we dialed Concierge on the phone we got housekeeping!  We did receive a form letter upon embarkation welcoming us to concierge level.  This very annoying.

We did experience unforeseen happenings such as norovirus outbreak, gale winds forcing an itinerary change (did not go to two ports) etc but understand these to be unavoidable and part of cruise life.

The food on Marina was very good with four specialty dining rooms in addition to the main Grand Dining Room.  The staff were friendly, helpful and very pleasant to deal with... in every part of the ship.  The ship was clean and tastefully decorated.

We were looking forward to this because we had thought that Oceania was a luxury cruise line.... we did not find that to be the case.  Would not cruise with them again and if we did recommend would advise not to go unless they had a penthouse suite and did all excursions independent of Oceania, including to and from airport transportation (our coach had an accident by running a car off the road on the way to the airport... no injuries fortunately)

Internet charges for this cruise were ridiculous. 

 

 

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New York to Montreal by mehgolf

Sail date: / Traveled as: Couple
Ship: Marina / Destination: Canada, New England, New York

I did not particularly like the ship and encountered quite a few problems.  Most of the staff were good but had 5 rude employees.  There is not much to do on some of the stop.  I prefer to go on a cruise with alcohol included.  It felt as if they nickel ed and dime you the whole trip.  $1 for laundry.   Why not just up all fares by $1.  A bit ridiculous.  The tours and transportation were a ridiculous cost.  We hired private drivers and it was 1/4 cost of their tours.  Overall not so good for me.

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Excellent way to see many exotic sites by silver444

Sail date: / Traveled as: Couple
Ship: Marina / Destination: South Pacific

We chose this cruise as a way to see many ports that we had not visited, but in particular, Easter Island, Lima (Peru), Belfast and Dublin.  We were not disappointed in the itinerary.  As we have sailed on Oceania many times, we anticipated that the service would be friendly and efficient and the food terrific.  Once again, Oceania came through with a great cruise experience.

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Cruise of a lifetime by sallyrock

Sail date: / Traveled as: Couple
Ship: Marina / Destination: South Pacific

The itinerary was wonderful and the Marina is a beautiful ship. We had a Penthouse Suite and it was very roomy and comfortable. There was more than enough storage space for our belongings. Our butler was attentive and the appetizers offered were very nice. Unfortunately, we didn't order the appetizers very often as they were served after 5PM and we wanted to enjoy Happy Hour from 5 to 6.

We arrived in Papeete by ferry from Moorea along with quite a few other passengers. The Marina was very close, but it was extremely difficult trying to get our luggage down the road from the ferry dock to the ship. The road was so rough our bags would not roll. It was also very hot. We had two in our group who have difficulty walking and it was almost impossible for them to roll their bags. It would have been nice if the ship's crew would have met the ferry with a luggage cart to assist us. It would not have taken long and it would have made the embarkation process so much better.

We did have a negative experience in the Grand Dining Room. Perhaps our expectations were too high, but the food and service in the GDR was spotty. The first time we visited, the waiter originally brought me the wrong entrée and the maître d' spent way too much time trying to assign blame. Our companion ordered the broccoli slaw and when it was served, there was no broccoli to be seen. They then brought a dish covered in broccoli and the maître d' seemed sarcastic when he said he had personally added the broccoli. Our companions ordered a fish dish that was cold when served. Our second try was much better, with excellent service and food. At our third and final visit, we found the service acceptable, but the food mediocre and fairly bland.

The service and food in Toscana was superb. Maria, the maître d', Vincent, the assistant maître d', Max our waiter, and Alexandra, the sommelier, all made us feel special and welcome. We wanted to try everything on the menu and everything we did try was wonderful both in presentation and taste.

We ate several times in the Veranda Café for dinner. Although I am not too fond of buffets, we found the atmosphere and the food superior to the GDR. It was rarely crowded and there was a large selection of food available and the food was delicious and either hot or cold as appropriate.

We ate in the other specialty dining rooms and found them to be very good. We did feel that since we had booked a penthouse suite, we should have had more opportunity to eat in the specialty dining rooms. We were given four reservations. It would have been nice to have the opportunity to eat in each restaurant twice at least.

Oceania should have been more honest about the stop at Pitcairn Island. It obviously was not a good place to go ashore and the alternative of having the islanders come on the Marina was a good one. It should have been advertised as such, not giving an excuse three weeks ahead that bad weather precluded us going ashore.

Kudos to the Captain for finding an alternative tender site on Easter Island when the swells made it too dangerous at Hanga Roa. The tender staff were excellent in making sure everyone transferred to and from the tenders safely. The tender ticket system was terrible and the Destination Services staff allowed themselves to get very frustrated as the passengers became very frustrated. Again, on other ships, if we were in a suite or above, we had a chance to get tender tickets without waiting in the lounge with the other 1200 people. At Easter Island, I was in line 45 minutes before the tickets were to be given out. By the time I got our tickets, we were in the second to last group before open tickets.  Some people were getting 50+ tickets! The second day wasn't any better. When I asked the schedule for the colors so we could anticipate when our group would be called, the staff member said I didn't need to know that. I later asked another staff who disclosed the color before ours so our group of 4 knew when we could proceed to the elevator as we had 2 people who have difficulty with stairs.

The disembarkation in Lima was very difficult. It seemed like everyone wanted to get off at the same time and the shuttles could not cope with the number of people. There was a very long line and it seems like there has to be a better way to control the crowds and make the process less stressful.

Our negative comments are presented with the idea to improve service on the ship. All in all, however, it was a wonderful cruise and the crew and ship were excellent.

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A cruise to remember! by DonaB

Sail date: / Traveled as: Couple
Ship: Marina / Destination: Europe - Eastern Mediterranean

The ship was beautiful and easy to navigate. Really enjoyed the bathtub and liked the easy to walk in front of people in the Marina Lounge.

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enjoyed being with friends by NancyFleming

Sail date: / Traveled as: Couple
Ship: Marina / Destination: Europe

We upgraded tp consierge class and did not see any difference for the $

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Baltic Cruise by ATraveler10

Sail date: / Traveled as: Couple
Ship: Marina / Destination: Europe - Northern Europe

ok ......................

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An enjoyable cruise by TimothySimmons

Sail date: / Traveled as: Couple
Ship: Marina / Destination: Europe - Northern Europe

With this being our first cruise with Oceania, we were impressed. Except for the limited space for late night entertainment, the cruise was the best of three we have taken. The dining experience was excellent, especially at the Terrace. The casino had limited slots and somewhat outdated. Overall....an enjoyable cruise.

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terrific cruise line by wagnme

Sail date: / Traveled as:
Ship: Marina / Destination: Europe - Northern Europe

beautiful, modern ship - luxurious marble bathroom -

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Greek Isle Cruise by LiseN

Sail date: / Traveled as: Singles/Friends
Ship: Marina / Destination: Europe - Eastern Mediterranean

Everything on this ship was superb with the exception of the entertainment - that was adequate at best.

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Great, almost perfect cruise by ErlindaB

Sail date: / Traveled as: Couple
Ship: Marina / Destination: Europe - Mediterranean

Very impressive ship- opulent and stately

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Wonderful places on a beautiful ship by RonR

Sail date: / Traveled as: Couple
Ship: Marina / Destination: Europe - Mediterranean

The Oceania Marina is a beautiful ship with a great deal of comfort inlcuding a very accomodating staff. The beds could not have been more comfortable and the staterooms were very sutibable for a luxury ship. The "Enchanbting Rivieras" intinerary was our reason for taking this cruise and we were not disappointed. However, these locations would have been more comfortable in late October or early November. The heat was a downer, but we chose to go during August-Sept. which was the only choice for this exact itinerary of which we were aware. Overall, there was way too much "hoopla" about the cuisine, which lead to disappointment except for the new Oceania offering of "Red Ginger."

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3.9

Great by Bahy

Sail date: / Traveled as: Singles/Friends
Ship: Marina / Destination: South America

Need more sea days instead of those ugly ports , we just ratter stay in ship another sea day

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4.3

It was fabulous!! by bahie

Sail date: / Traveled as: Couple
Ship: Marina / Destination: South America

We enjoyed very much this cruise. Río de Janeiro, Punta del Este, Montevideo and Buenos Aires are exceptional. The rest of the islands are NOT worth seeing. we could have stayed in the ship because it was wonderful.

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4.7

Wonderful Cruise by jvanben

Sail date: / Traveled as: Couple
Ship: Marina / Destination: Europe - Mediterranean

We also enjoyed the "day at sea" which came in the middle of the voyage. Allowed us to leasurely enjoy the ship. By the way, we were only on the ship for the 1st 7 days. We got off in Rome. Did not know there was also a 14-day cruise.

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4.7

The enjoyable Marina by kenlynn

Sail date: / Traveled as: Couple
Ship: Marina

We loved the food and service and the Mediterranean itinerary. The only negative was the internet connections. You were routinely thrown off and we couldn’t even load our small local newspaper. Even getting our email was an arduous process.

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4.3

Trip of a lifetime! by joannmondrus

Sail date: / Traveled as: Large Group
Ship: Marina / Destination: Europe - Mediterranean

This was a trip of a life time! Oceania chose the best itinerary (although planning during Jewish holidays was probably not the best timing) to see the best of Italy, Greece, Israel, and Cyprus. Cruising on Oceania is a dream. The food is the best you can find on a ship, the comforts are of high standards, as is the service. The only thing I would improve is the scheduling of the flights. They should have arrived a little earlier to we didn't have to stress getting to the ship, as the port is over an hour away. Other than that...thank you Oceania. It was a dream come true!

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3.2

Oceania has gone downhill in customer experience. Marina management is horrible! by jborges1965

Sail date: / Traveled as: Couple
Ship: Marina / Destination: Europe - Western Mediterranean

Oceania has gone downhill in customer experience. Marina management is horrible! We had been on the sister ship Riviera a few years back and the service and attention to detail were excellent, because of that experience we decided to book on the sister ship Marina. Riviera's experience made us want to come back, however, the Marina experience was horrendous and will make us choose other higher-end cruise lines as opposed to returning to Oceania. First, we opted for a Penthouse with butler service. Per Oceania, this included helping with unpacking and packing, laundry services, in-room dining and other amenities. There is no way they could even deliver on the unpacking promise as our butler didn't even introduce himself to us. We finally met our Butler on the second evening when we tried to contact him to get some glasses for wine. (on the Riviera the staff made an effort to introduce themselves to us, not the other way around) After several attempts, he finally responded and came and introduced himself, and let us know that he had many cabins to take care of and one guest suite that had paid "a lot of money" and was being very demanding and taking up all his time. I told him we wouldn't be using any of the butler services but only had one request, that he makes sure that two fresh wine glasses and two fresh champaign flutes be placed in our room every day (that was our only request!). He left and brought some in... we never saw him or fresh glasses per our request again, until the last night when he came in to ask about our experience and asking for a good survey. Are you kidding me? I asked. I soon realized this wasn't an isolated incident, rather than helping guests most staff just sat around chit-chatting with each other while guest needs went ignored. This ship can't have that many bad employees, this ship has bad management that doesn't pay attention! Management too just stands around chit-chatting while guests have open conversations around them about the horrible service, I witnessed several of these occasions and not once did management engage with these clients. You have to find people if you want any service (with exception of Grand Dining and Toscana). As for using a Som... good luck number one, they are not knowledgeable and number two they will pour your first glass and good luck in finding them after that. Everyone has some bad employees, but this isn't about bad employees this is about bad management that sees guests having bad experiences and instead of engaging and correcting the issue they turn their heads and ignore the issues. It's as if the guests are coming into their home and interrupting their fun. Rivieria service made me come back, Marina service lost me forever!

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4.6

Wonderful cruise by RobRoyShip

Sail date: / Traveled as: Couple
Ship: Marina

We really enjoyed this itinerary. So many places we had never visited before. Amsterdam, Bordeaux, Bilbao and Oporto were highlights.

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