Disappointed

Mardi Gras Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 6

Overall rating:

3.6 out of 5
Mardi Gras

Sail date: September 21, 2021

Ship: Mardi Gras

Cabin type: Balcony

Cabin number: 16234

Traveled as: Couple

Reviewed: 2 months ago

Review summary

Dissatisfied with the food choices and service, undisclosed extra fees at spa is unacceptable, too short of a rollercoaster ride for 15.00 it is overpriced , service and good at Farenheit 55 was horrid. Lido Deck food and desserts very few and desserts not tasteful . Very dissatisfied with my long anticipated Mardi Gras cruise

Embarkation

5 out of 5

Ship experiences

Food and Dining

4 out of 5
Horrible dinner experience at Farenheit 555 on 9/15/21 7:30pm reservations, horrible customer service , cold food , long wait over 90 minutes to eat burnt steak and tasteless dessert, the cheesecake tasted like peppermint, we requested a 2 ppl seating area in the main dining room and we were sat in a corner near the sink station , couldn't see anything as far as the little shows the staff put on, needless to say we didn't dine there the rest of our week, the spa has hidden fees, we booked and prepaid a Month in advance for a couples massage. We were charged an additional 40.00 total in mandatory gratuities that we were not made aware of prior to booking! A 223.00 for 50 minutes of "massage" turned into almost 300.00, NO FULL DISCLOSURE! SHAMEFUL!! KIDO deck has very few choices for dinner , they cut that out significantly, I know because I'm a platinum guest with carnival. They had 2 cakes only for dessert choices and both were inedible , nasty tasting and some dried up , stale miscellaneous cookies. The pizza also has changed, flavorless , I had to add salt and garlic to give some flavor to the white glob of so called cheese on it. Alot has changed and not for the better.i will be trying royal Caribbean or NCL next .

Onboard Activities

2 out of 5
Rollercoaster was fun but too pricey for a 4 second ride

Entertainment

4 out of 5

Service and Staff

2 out of 5
Not friendly , and ignored at most of the bars , long wait for 1 beer ,even tho the ship was not full to capacity

Ship Quality

3 out of 5
Not too easy to navigate

Cabin / Stateroom

5 out of 5
Great balcony room

Ship tip

Don't have high expectations so you're not disappointed

Disembarkation

5 out of 5
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