Hurricane detour.. poor port choices and poor customer service

Majesty of the Seas Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 4

Overall Rating:

1.0 out of 5
Verified Review
Bahamas
Sail Date: October 03, 2016
Ship: Majesty of the Seas
Cabin Type: Suite
Cabin Number: 1564
Traveled As: Couple
Reviewed: 10 months ago

I'm very disappointed with how Royal Caribbean handled the guest  on the cruise ship. I understand there was a hurricane, hurricane Matthew and they needed to make adjustments for our safety however two other cruise ships (Disney aND Carnival,  same length of trip) left the same port as us on the same day and they got to go to other more comparable Port s destinations we find out later from the captain that he just likes Key West but we really could have gone to Cozumel Mexico,  we could have gone to cococay the first day but instead we went to Freeport very choppy Waters and then we went to Key West, ( Key West is beautiful but over 45% of the ship lives in Florida we could have drove there seems like they should have considered that)  that was short and we were out to sea for two days. They offered no concessions for The Detour no rebooking offet, no credit, nothing to benefit us. 

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Great location. Great view. Nicole Williams best attendant. Little noisy being under Windjammer buffet. But not a big issue

Ship Tip

It's a small older ship. Keep in mind there's only the 1 pool, well two small ones on same deck, very crowded. Not relaxing. Good food service tho.

5 out of 5
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