Disappointed in Royal Management
Majesty of the Seas Cruise Review to Caribbean - Bahamas
Sail Date: March 18, 2016
Cabin Type: Inside
Cabin Number: 4567
Traveled As: Couple
Reviewed: 1 year ago
We were very disappointed that we reached out to management about the mold and mildew in our stateroom to no avail. No followup whatsoever was made after each attempt to call desk, wait in line over 1 1/2 hours, and NO face to face mtg!! Poor management/supervisory customer service especially since the mold and mildew affected our breathing and eyes. There was a pungent odor in the hall as well!!
Food and Dining
Service and Staff
Cabin / Stateroom
Our breathing was labored as we entered and slept in the room each day. The mustiness annoyed our eyes and made it difficult to rest. We feel that as paying guests we deserved the courtesy of at least a phone call from management assuring us that the problems reported would be addressed and rectified.
Further inquiry of management in charge reported that Zhufel Escalante, Senior Desk Supervisor would be at our cabin Monday morning before checkout to address our concerns but was a no show. We were very disappointed that our concerns were not taken seriously enough to warrant a personal response from Mr. Escalante.
We've booked an 8 day 7 night cruise on the Oasis in October of this year but are seriously thinking of changing cruise lines to Carnival or some other just because of the inattention and poor customer service received on this cruise. We honestly hoped that we'd so enjoy our Royal experience that we'd switch to only cruising on Royal but seriously doubt it now. Very disappointed in customer service. You just don't play with people's health!! Drs. Paul and Kathy Hall
I will upload pictures of the cabin showing all of our concerns that we reported. Thank you. Regards, Drs. Paul and Kathy Hall