Poor Administrative Leadership
Majesty of the Seas Cruise Review to Caribbean - Bahamas
Sail Date: November 06, 2015
Cabin Type: Inside
Cabin Number: 2623
Traveled As: Family (older children)
Reviewed: 1 year ago
Initially we were scheduled to board at 12:30pm only to receive a text indicating the boarding had been delayed till 6:00pm due to "routine maintenance" services. It turned out that the Center for Disease Control required to clear the ship due to a threat of Legionnaires Disease. When calling the customer's service number there was no mention of such. We found out by the message board listing of other passengers once on the ship; hence, not giving us the opportunity to make an informed decision whether to travel or not. Moreover, we did not board the ship till 9:45pm which compromised lunch, our assigned dinner reservations of 6:00pm, and limited our ability to enjoy the amenities on the ship for an entire day. The following day our room toilet broke. The lines at customer service were horrific, no one knew how to proceed, both crew and passengers were informed that we would be a $75 credit and only a $25 credit was awarded that customarily fails to cover for a good lunch far less a full day's activities. A similar "routine maintenance" delay was experience in August and the passengers received a $75 credit; hence, leading to no standardized protocol and failure to assume responsibility for the passengers on the Majesty of the Sea. A follow up call was placed by a defensive representative whose closing statement was "we're not offering any additional credits". The deplorable customer service and lack of administrative leadership was overt and unworthy of future ventures with the cruise lines. The competition in both price and service leads me to depart as a consumer based on the company's lack of accountability and sensitivity towards their consumers.
Historically, there have been unanticipated mishaps on cruise lines and the administration has taken steps to remedy and accommodate their consumers; however, this is not the case on this cruise. I was charged for a three day cruise and only benefited from a day excursion. I will be contesting the charge with my credit card company and encourage all who have sailed to do the same.