My elderly mother and myself would certainly not recommend this cruise to anyone else. As this cruise was on my mother's bucket list, we are exceptionally disappointed. The best part of the cruise was leaving Tilbury dock on our return. The list of required improvements is indeed a long one but I will endeavour to outline them, as they will be outlined in our official complaint. Having endured a 6 hour delay, the embarkation was a complete shambles. My mother, who has issues with standing for long periods, was made to stand for 2 hours due to the vast number of people needing to be processed at the same time. The cabin was a double, not a twin as ordered. The food was plentiful, if bland. The majority of the staff were foreign with limited English language knowledge which made communication difficult, indeed impossible at times. The open decks were inaccessible at times due to no grit or sand being available-on a trip to see the Northern Lights, really??? Most passengers, including ourselves, came down with chest infections, flu etc. which signifies that something in the air conditioning was faulty. The seating areas (limited as they were, with noisy arcade machines next to them) often smelled of urine. So it goes on.............
I would not reccomend this particular cruise. As my accomodation was not what was ordered or promised by Cruise119. I had booked for a window cabin and was allocated a cabiin with porthole and persudo window ledge. I am 6ft tall and I could not see outside the porthole, also I was heard the anchor downed and raised, causing noise every time we berthered at port, as the cabin was very close to the equipment being used. BOW END of ship.
I found the vessel very confusing to find the different rooms, due to the layout of the ship.
Never enough seating when all passengers were on board, and a deck chair mentality with the seating.
Staff very helpful. Itinerary good and excursions efficient. The voyage was lucky to see the Northern Lights.
The disembarkcation was very drawn out, and delayed.
I expected better for a single paying double occupancy.
I have sailed on this ship 3 times already and would recommend it to anyone. I am going back on her next July and very much looking forward to it. The cabins are always kept clean and comfortable. The ship is constantly being kept spotlessly clean. I have heard some people complain about toilets being shut while being cleaned but there's plenty of other toilets. The staff are friendly, helpful and professional and are always smiling. The food is delicious and there was plenty of it and a great variety. There are lots of games and activities laid in but it is all very relaxed and friendly with nothing pushed on you. You can take part in as much or as little as you like.
This was my 15th cruise, and I can honestly say its been the only one where I was glad to get of the ship! Very poor facilities, abysmal service, very very poor entertainment and absolutely shocking food! If this was your first cruise please don't let this put you off doing another. I'm only giving it one star because it won't let me click next without it.
Four of us sailed from Newcastle to Norway 9th sept 17. First the positive , I booked a twin cabin. It was a double bed , within an hour we were moved to deck 7 from deck 4,
Food was fantastic , ship was clean , staff were keen and happy at their work . The ports visited were typical Norway and as expected , tours great
The medical facility has been hived off to a private company from Eastern Europe Not EU, so when my sister in law tripped at the lifeboat drill. Scuffed her knees , and was taken to the medical centre, her final bill had £72 added for her treatment , which was a plaster and an external inspection of her knees .
On complaint she was told to claim off her insurance , we gathered negligence evidence , presented it to the customer service manager , same answer , it's coming off credit card .
We had one more try where I explained on Stella's behalf that a no win no fee lawyer would be instructed snd CMV may end up paying 1000s, I asked him to sign off his decision so there was a paper trail, he declined , but at 5pm the day before disembarkation the bill was scrapped .
Now the very worst complaint . Emergency drill
Out of 1200 passengers I estimated 500 were either mobility impaired, clinically obese or over 80 years old ,
Yet the cruise company expected all of the passengers to leave wherever they were when the emergency siren sounded snd walk down many flights of stairs, go to their cabins, recover lifejackets and return up to 6 deck levels by way of the stairs to attend their emergency muster station ,
The service facilities are deck 8,9and 10.
During any training drill or the real thing people will die or be seriously injured just recovering their lifejackets , it's legal SOLAS. Regulations say it's ok? But cruise ships have superseded these outdated regulations. Some cruise ship carry 4000 passengers. , having these mostly elderly people moving around without use of lifts is just not practical
CMV is not the only company. Thomson cruises have the same set up. Lifejackets are in cabins, only a few are kept at lifeboat stations ,
The solution is really easy
Move lifejackets to lifeboats and instruct passengers to go direct to lister station from wherever they are when emergency siren sounds
Sailed on Magellan to Antwerp, Rouen and Le Havre last year. It’s not as plush as some ships, but offers great value, and being smaller, is a much more sociable experience.
Food good both in the self service, and Waldorf restaurants. The drinks package is great value, as the selection available is superb.
We also cruised to Svalbard on Marco Polo last summer, and CMV is now our cruise line of choice.
Magellan has some nice bars. We usually went to Sinatra’s for pre dinner drinks, but the Tavener bar is always good. Entertainment in the Captains Club was always of good standard.
We even won £400 on a fruit machine in the casino, for less than a pound. Bonus !
We are back on Magellan again at the end of March, for another interesting itinerary, Amsterdam, St. Mary’s (Scilly), Guernsey, Rouen, and Honfleur. ✨✨M&M✨✨ 🚢
*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.
Every Wednesday you'll receive the latest articles, deals, and news from the Cruiseline.com team, plus tips and photos submitted by our vibrant community of diehard cruisers. You'll also get a free gift — a downloadable, printable PDF of our guide to cruising!
Sign up for weekly cruise deals.
Join other subscribers and get the best cruise deals of the week in your inbox every Thursday.