Magellan

Seeing the Northern Lights, we were exstremely lucky to see this display

some people on our cruise this was their first views after their 3rd and 4th cruise.

I would not reccomend this particular cruise. As my accomodation was not what was ordered or promised by Cruise119. I had booked for a window cabin and     was allocated a cabiin with porthole and persudo window ledge. I am 6ft tall and I could not see outside the porthole, also I was heard the anchor  downed and raised, causing noise every time we berthered at port, as the cabin was very close to the equipment being used. BOW END of ship.

I found the vessel very confusing to find the different rooms, due to the layout of the ship.

Never enough seating when all passengers were on board, and a deck chair mentality with the seating.

Staff very helpful. Itinerary good and excursions efficient. The voyage was  lucky to see the Northern Lights.

The disembarkcation was very drawn out, and delayed.

 I expected better for a single paying double occupancy.

Miss C Campbell

My elderly mother and myself would certainly not recommend this cruise to anyone else. As this cruise was on my mother's bucket list, we are exceptionally disappointed. The best part of the cruise was leaving Tilbury dock on our return. The list of required improvements is indeed a long one but I will endeavour to outline them, as they will be outlined in our official complaint. Having endured a 6 hour delay, the embarkation was a complete shambles. My mother, who has issues with standing for long periods, was made to stand for 2 hours due to the vast number of people needing to be processed at the same time. The cabin was a double, not a twin as ordered. The food was plentiful, if bland. The majority of the staff were foreign with limited English language knowledge which made communication difficult, indeed impossible at times. The open decks were inaccessible at times due to no grit or sand being available-on a trip to see the Northern Lights, really??? Most passengers, including ourselves, came down with chest infections, flu etc. which signifies that something in the air conditioning was faulty. The seating areas (limited as they were, with noisy arcade machines next to them) often smelled of urine. So it goes on.............