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2.9

Gloomy cold cruise on a haunted deserted ship by mamta777

Sail date: / Traveled as: Singles/Friends
Ship: Maasdam / Destination: Canada, New England, New York

The only good thing on this cruise is the nice staff, ok ports and good food. I liked how they decorated their food. It was my first and last time with Holland America line. I will never travel again. It was a boring cruise. Many other passengers complained of nothing to do on the ship. Princess cruise is still better even though they have a older clientele the entertainment and the cruise director were way better. The cruise director on this ship does not even acknowledge the passengers. No wonder the entertainment and activities suck. The ship looked haunted and deserted after 8pm. I would not even recommend for families or groups traveling together. Be prepared to enter a ship that is gloomy with a touch of culinary flair. My advice for first time Holland America line cruisers do not even bother.

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Our first cruise by hshort5

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: Canada, New England, New York

Nice relaxing cruise. Good learning experience for first cruise.

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Very enjoyable Historic Coasts cruise by brentlgoddard

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: Canada, New England, New York

We have taken 10 cruises on 4 lines but this was our first Holland America experience. We felt that, overall, this cruise included the best food and entertainment of any we have taken. The food was delicious. We especially appreciated that the desserts were actually sweet. The quality, professionalism and skill of the entertainers was superior to that found on our other cruises. The ship offers fewer options for fun (such as rock-wall, golf, water features, etc.) and the program offers fewer entertainment options. But it we enjoyed being mellow.

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5.0

Food great. Dining hosts snobby... by matthew7157

Sail date: /
Ship: Maasdam

Food great. Dining hosts snobby and smug as are the bartenders. Funny those are the ones that need to have the personality. The rest of the crew is top notch. Starting with the Captain and Cruise Director. We had a Promenade 6 room. Plenty of space. Gaudy decor in the boat - like Vegas, but I liked it... like going back in time. Going back on the sister boat Veendam to Mediterranean next year.

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5.0

One of our best cruises ever! by manjan

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: Canada, New England, New York

Our cabin stewards, Try and Eko, were excellent, and our cabin was immaculate. Try and Eko were very friendly and made us feel special and welcome. We ate our breakfasts and lunches in the Lido Market. The first day we ate in the Lido Market, we sat at a table and the name of our waitress was Wimonsin Nuipree, and she asked us our names. Then, every time she saw us again, she always greeted us by our first names. Wow, that made us feel so special, welcome, and part of the family. Very great experience!!!

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Best cruise ever. by tjvavrek

Sail date: / Traveled as: Singles/Friends
Ship: Maasdam / Destination: Panama Canal, Central America

Great cruise, great entertainment, great service and good food.

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4.3

Fantastic cruise, one for your “bucket list.” by nclovetocruise

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: South Pacific

Would help if this cruise would gives u more time in Honolulu & Papeete otherwise a wonderful cruise.

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Good and BAD points by rhmoen

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: South Pacific

Very good itinerary. Lower staterooms needs to be brought up to date, for the $$ you spend for them. Better training for room stewards and wait staff and folks incharge of the muster stations.

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My longest and best cruise to date. by sharonriley

Sail date: / Traveled as: Singles/Friends
Ship: Maasdam / Destination: South Pacific

Had a great time. A lot of sea days, I'm surprised I enjoyed the sea time so much. Looking forward to our cruise next year.

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4.3

Terrific cruise to Peru by spruyn

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: South America

Excellent experience! It was relaxing but not at all boring.

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4.6

A very relaxing, enjoyable voyage by lynsoliman444

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: South America

This was a relaxing and enjoyable cruise, which was educational in a way, because we get to see how people in other countries live.

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4.3

Our Second Maasdam Voyage by BOBandSTEVE

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: South America

Overall, we were very pleased with this cruise. I didn't rate the ports due to time filling this out, but highlights for us were Panama (took a tour through the locks), Antigua on a Sunday in Lent - Amazing!, and we loved Puerto Vallarta's Old town section and walking along the Malecon.

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2.9

worst experience on board by Tourist101

Sail date: / Traveled as: Family (young children)
Ship: Maasdam / Destination: South Pacific

We would like to share our greatest disappointment about cruising with Holland America with Maasdam from New Zealand to San Diego, on the 1st of February, 2018 Our holiday turned out into a disaster due to problems with accommodation on board. We have booked two cabins - a suite and an ocean view cabin. Throughout the whole cruise we had a lot of issues with our suite resulting in our lack of sleep and sickness. As a result our holiday was completely spoiled and the value of money invested absolutely did not match the promised pleasant experience. We had issues with A/C in our suite throughout the whole cruise and the friendly crew after numerous attempts could not solve the problem. Either the A/C did not work and we had to face the heat or it was impossible to turn it down letting the coldest air possible in the suite, so that we had to put on layers of clothes and still got sick. In addition to the numerous sleepless nights, we were exposed to the toxic smell of the paint through A/C during the sea days, which was coming from the frequent repairs on different decks. However, the worst part began when we smelled unexpected toxic carbon monoxide that was penetrating through the A/C for a couple of days. As it turned out a lot of passengers made complaints about that toxic smell, but the problem was again not solved quickly. The staff reacted with the reply that this smell depends on the direction of the wind and it is an ordinary matter. It is crucial to emphasize that carbon monoxide may result in fatal end, especially, when a person is in a deep sleep and breathing it in. In our case, children had been having a headache for three days and the adults for almost four days with the signs of nausea and inability to live a proper life. This experience may lead to health problems in the future. Highly disappointed and with the fear that the toxic smell of carbon monoxide would appear again, we started to discuss the option for disembarkation in Honolulu. Our only request was reimbursement for the rest of the trip. We even did not even ask for compensation for all the sleepless previous nights on cruise. To our greatest surprise, we were declined the refund for the rest of the cruise. The only gesture was an offer of $2000 for our whole company - 6 people! Considering the fact that we have invested in our holiday almost C$50,000 we are completely unsatisfied with the value of money we have spent on this cruise. Yet, the most important part from this cruise experience was the issue with the toxic carbon monoxide. It is absolutely irresponsible from the side of the cruise company that passengers might get exposed to any toxic smells and gases.

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5.0

We sailed from Sydney to... by KerryE2324

Sail date: /
Ship: Maasdam

We sailed from Sydney to Auckland in January 2018. Our family group of 9 had never sailed before. Onboard the 17yo was impressed with DVDs & late night cookies care of room service, with the older family members enjoying computer classes & happy hours. Me, I really enjoyed day break in the Crows Nest 👍

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4.0

Good Australia and New Zealand Cruise Experience by gblume

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: South Pacific - Australia

Overall great cruise, with many nice ports of call, friendly ship which never felt crowded or rushed, small enough to get to know many other people, great crew, and despite its small size and less offerings than bigger ships, there was plenty to do.

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4.9

AWESOME!! by Katsnax

Sail date: / Traveled as: Singles/Friends
Ship: Maasdam / Destination: Australasia

Cruise was fantastic; land excursions very informative. Due to potential bad weather, the captain sailed into Auckland a day early. A land excursion was offered which I took...it was very nice! I met some very nice people who I plan to keep in contact with. Because of America Airlines flight cancellations, was able to stay in 4 extra days.

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A Trip of a Lifetime by hipple975

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: South Pacific - Australia

We enjoyed the trip. The Maasdam is a lovely ship. The service and accommodations were wonderful. The food at the Rotterdam is phenomenal. My husband preferred eating at the Lido. I would recommend this ship and cruise to anyone.

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Far Ranging South Pacific Cruise by faithds

Sail date: / Traveled as: Singles/Friends
Ship: Maasdam / Destination: South Pacific - Australia

This was a long cruise for us (31days) but it covered the South Pacific really well. The staff of the Maasdam really made the trip for us.

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fabulous australia circumnavigation by wcward41

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: South Pacific - Australia

we love HAL. have been on 15 + cruises -never a complaint. our only disappointment is rudeness of guests toward staff. that and stupidity of some people. example-- 1 of many--28 day islands and Amazon overheard a lady returning excursion tickets after she went on a tour in Manus to among other stops the "OPEN AIR MARKET" REPEAT "OPEN AIR MARKET" AND COMPLAINED BECAUSE IT WAS NOT "AIR CONDITIONED"-- to be fair men are equally stupid- overheard man on phone telling relatives back home- not to bother going to Amazon because "IT'S BORING"-

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4.9

Great trip. Twice as many sea days as port days (just wonderful). by SpeedyBill

Sail date: / Traveled as: Singles/Friends
Ship: Maasdam / Destination: South Pacific

Very pleasant and smooth cruise overall. Departure was on September 27th, an ideal sailing time for this route. Daytime temperatures were mostly in the mid 70s, seas were reasonable calm except for the first two days when some ships motion could be felt (not enough to deter any activity).

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