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1.4

Terrible service ms maasdam by Sherrysh

Sail date: / Traveled as: Singles/Friends
Ship: Maasdam / Destination: South Pacific - Australia

It was the most terrible cruise I have been to .Their service was very poor . we had to pay for everything in USD dollar even when the whole trip was happening in Aidtrallia and they didnt tell us while we were booking it .The ship was almost like a retiredment house and we didnt notify about that before .95 percent of people were 65+.Of course they were lovely people but it was not our plan to spend time and our holiday just with reading books and boring/ repeatetive stuff about the sea life ! No entertainment at all .I was in the cruise for 16 days and just 2 nights was musice nights .Absoulutly Nothing to do in the cruise.Food was terrible and every day the same menu without much variety. They droped us on the shore every time we supposed to see different ilands or city , without any transport option and we had to pay extra to get the taxi or any other transports . Not even any help . It was so noisy and we cant sleep well.the beds were not comfortable and I got back pai Their customer service wad very poor and confusing.It was almost waste of money and time to travel with them .The boring ship with no efford to make the guest happy as we were in holiday .It was just about getting your money in any way they could without offering a good service .the only posetive point about them is tsome of room staffs who were friendly.I will never ever travel with them again in my life and If you have plan to do it I shall say you will regret it just like us .I wont recommend them to any people in my network.

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5.0

Sailed on the 14th October... by Madge01

Sail date: /
Ship: Maasdam

Sailed on the 14th October around French Polynesia on Maasdam, the ship, the crew and other passengers ( a few eccentric passengers) were all great. No complaints at all. The ship has had a refurbishment and looks and feels really good. No complaints on the the food anywhere on the ship either it was above my expectations. It is a quiet ship that is more for relaxing than doing lots of activities.

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3.8

Super South Pacific cruise by wiremanuk

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: South Pacific

Excellent destinations, especially Bora bora Great water activities at most ports The HAL EXC in depth programme was a great addition giving an all round overview of the region

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Easter Island spectacular!! Great island cruise but not to return to same locations on same cruise. by rhulgan

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: South Pacific

We loved some of the small islands, Easter Island and Peru...but disliked when we returned to some of the islands again to fulfill the 48 days.... repeating itineraries. Tahiti was not a great island !

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Easter Island and more by dsquare

Sail date: / Traveled as: Singles/Friends
Ship: Maasdam / Destination: South Pacific

The overall itinerary was fantastic, with Easter Island being the main drawing card. The stops in Costa Rica were disappointing because of road blockages most of the excursions were cancelled. The voyage southward toward the equator was rather cool with overcast skies in large part but when the ship got to Easter Island the weather turned great and remained so for the rest of the voyage. The captain made a great decision on the way to Easter Island by changing course to avoid a storm which made the voyage more comfortable and gave us great weather for visiting the Island. The voyage to and through French Polynesia was great.

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Fraudulent advertised port-of-call at Pitcarin Island. by twendling49

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: South Pacific

Poor cabin conditions at the start of the cruise and the fraudulent advertising/marketing of Pitcairn Island as a port-of-call made an otherwise enjoyable cruise disappointing.

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4 Comments

So.so by jwt

Sail date: / Traveled as: Family (young children)
Ship: Maasdam / Destination: Canada, New England, New York

Not the best cruise. Bad tours, noises on boat. bad hide a bed

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5 Comments

We enjoyed each of the excusions greatly. by abertsch68

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: Canada, New England, New York

Once we were moved to a different xabin, the cruise was good.

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1.7

Horrible by drrose

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: Canada, New England, New York

This was a disappointing and horrible cruise that I would not recommend. The ship was old, and work was constantly being done. My stateroom smelled of paint and the Lanai which I paid additional for, was not accessible most of the days! The ports were boring, and the shore excursions were poorly run. Stay away from this cruise line and this destination. I have made a complaint to this line and they has offered me $250 for another cruise and this is after I have told them I would not cruise with them again. Insulting!

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Good Holland American cruise. by jrsox

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: Canada, New England, New York

As this was our second time on the cruise we knew what to expect. However, it seems they have relaxed their rules for using the dining room. Rules were not enforced on a uniform basis. This caused our only problem on the cruise. Food, service and our room were excellent. Very relaxing with smooth waters. Would not recommend Sydney as a stop. Very small town with very little to do.

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3.1

7 day Canada cruise by chefchampagne

Sail date: / Traveled as: Family (older children)
Ship: Maasdam / Destination: Canada, New England, New York

Our cabin attendant was very kind and friendly, staff overall was engaging. This was the first cruise for my sister and I, and while we enjoyed the fast paced tempo of a new port everyday I don’t think either of us would choose this cruise line again. We had the most fun when we were off the boat wandering around the port cities. We chose not to do the excursions, which overall were pretty expensive and mostly took you away from the cities themselves. I was nervous all week eating on the ship that I was going to get sick from eating gluten. My sister has an onion allergy and was also nervous when she asked what she could have. Staff in the dining room just wants to hustle you through the line like cattle and it was hard to communicate. I’ll probably try another cruise, but on another cruise line.

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4.8

Canada is beautiful! by tadom316

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: Canada, New England, New York

While this cruise was one-way and a little more expensive per day than other cruises, we loved seeing parts of Canada that are mainly overlooked. Quebec City is like being in Europe and by far the most quaint of all the stops.

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Wonderful but lots of pressure to spend more by CathR

Sail date: / Traveled as: Singles/Friends
Ship: Maasdam / Destination: Canada, New England, New York

I was disappointed with the constant pressure to spend and buy more in the spa after I had already purchased three expensive spa treatments and special access to the thermal room. Vitamins, orthotics, soaking solutions, they just would not give up. Unfortunately, despite many other positive experiences with the food and service, this overwhelms my memory. I loved the service and the food was very good. There was lots to do and see.

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2 Comments

Won!!erful experience by donnaboling

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: Canada, New England, New York

This is the first cruise we had taken in 15 years. Our experience with American Airlines and Holland America could not have been better regarding registration, documentation, etc. The staff was very friendly and efficient on board the ship. Canada is beautiful and weather was very pleasant. We actually registered for another cruise in 2019 because of our experience this time.

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Maasdam New England/canada cruise by mrsbuckman

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: Canada, New England, New York

Maasdam is old and warn and in need of updating desperately. Service in the dining room, lido deck and bar by pool are extremely understaffed. Service is friendly but so slow and unsatisfactory!

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Excellent by kashti

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: Canada, New England, New York

It was great , relaxing, seeing beautiful and untouchable cities and let me describe in one word, it was unpredictable.

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EXCELLENT CRUISE OF CANADA AND NEW ENGLAND by lewiscook

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: Canada, New England, New York

THE CRUISE OVERALL WAS EXCELLENT. SERVICE AND ENTERTAINMENT WAS GOOD. THE EXCURSIONS WAS WELL ORGANIZED AND HANDLED GREAT. IT WAS A WONDERFUL CRUISE AND WE ENJOYED VERY MUCH.

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Fabulous Cruise by jasonschipper

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: Canada, New England, New York

A great cruising experience. Highly recommended.

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Enjoyable Cruise by haguemom

Sail date: / Traveled as: Couple
Ship: Maasdam / Destination: Canada, New England, New York

We arrived in Montreal a day early and enjoyed the city. The cruise was very relaxing. Much quieter than on the larger ships.

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Canada/New England Cruise in the Spring by nancyleebstewar

Sail date: / Traveled as: Singles/Friends
Ship: Maasdam / Destination: Canada, New England, New York

Beautiful countryside; so many excellent shore excursion it was a difficuly choise as to which ones to select. Food and entertainment was very good. Have a wonderful time.

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