56 reviews

Write A Review

Filter Reviews

Filter Reviews

Rating

  • (18)
  • (28)
  • (5)
  • (5)
  • (0)

Traveler Type

  • (30)
  • (0)
  • (4)
  • (11)
  • (2)

Cabin Type

  • (6)
  • (27)
  • (6)
  • (8)

Destination

  • (1)
  • (6)
  • (19)
  • (1)
  • (6)
  • (4)
  • (16)
  • (7)
  • (1)
4 out of 5

Australia / New Zealand January, 2017 by rozvenditti

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

This is the first cruise we have taken on Holland America. Our cruise consultant, Harry, was the best - very informative and helpful. He answered all of our questions and provided excellent customer service throughout the booking process. The best part of the trip was being able to visit Australia and New Zealand.  All of the ports had something to offer - we especially liked Napier - just beautiful.  The wildlife parks were a great joy - getting up close to the native animals- kangaroos, wallabies, koalas and some others.  We also enjoyed visiting the various wine regions throughout the voyage - we were able to purchase wine and even bring some home with us.  Learning about the Maori culture was also very interesting. We visited one of the Maori villages in one of the ports and saw some of the native dances.  The nightly entertainment onboard was very good. The Maasdam singers and dancers were very professional.  On one of the last days of our trip we were able to have a "meet the performers" session where they answered questions that we had and we were able to go behind the scenes backstage - very enjoyable. Meals onboard were good. We had dinner in the Pinnacle Grille one night and it was the best meal we had onboard.  There was an issue with  the wine packages we purchased -  we purchased a 5 bottle package and only ONE of the wines we requested was available. We kept being told the wine would be brought on at the next port but this did not happen. The wine steward did meet with us and several others who had the same issue. He allowed us to select other wines in place of what we could not get in our wine package. It was a little frustrating. Two days before we were to disambark, the air conditioning system on our floor went out. I called the front office and was told the problem was being worked on. However, at about 9 pm that night I called again and was told the proble, was fixed. The temperature in our cabin was 77 degrees and did not cool down overnight. It actually got hotter. The next morning I called again and was told the problem was "being worked on". I called several times again on that day and received the same response. Upon returning to our cabin later in that day, there was a workman in our cabin supposedly fixing the unit in the ceiling. However, when he was finished, the temperature kept rising and got up to 83 degrees. At that point I want to the front desk to complain since I was getting nowhere with phone calls. The cabin was extremely uncomfortable and I was told the supervisor was aware of the problem and was working on a concession for us. The next morning (the day we were getting off) we received a letter stating we would get a $250 credit for our inconvenience. The restaurant and wait staff were very good at their jobs. The ship is older and, I feel, in need of the care. Specifically, in the lower dining room one of the windows has a crack from top to bottom - it was not very comfoto see that crack. Shopping was just OK - nothing spectacular. It would have been nice to have more items of the local areas that we were sailing through to purchase onboard. The itinerary was wonderful but the ship needs some TLC. I would definitely recommend the itinerary. I absolutely recommend our cruise consultant. Thank you. 

Read full review

Was this review helpful? 11
3 out of 5

Great Ports of Call, Ship - So So by mdandcrnevin

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Actually a 3 1/2. My favorite cities on the trip were Toronto and Quebec, which we saw by our Globus tour and then Quebec again, all of the Maritime Ports, and Bar Harbor on the Maasdam. All these towns had good restaurants, good pubs and many points of interest. The Canadians we met were all friendly and super helpful. The Maasdam is showing her age. There were repairs and maintenance going on underway that were likely due to her age. The immigration and then tendering in Bar Harbor was poorly organized and communicated. The food on board was good but not great. The service, especially for our cabin was excellent. The cabin was on the small side and dirty windows on the outside impaired our view. The ship does have self-serve laundry facilities, which is convenient considering we did a week's tour before the cruise.

Read full review

Was this review helpful? 8
1 Comment
5 out of 5

One of the best cruises by stanwilla

Verified Review
/ Sail Date: / Traveled As: Family (older children)

One of our best cruises. The Maasdam is excellent with very good food, activities and crew.  The smaller passenger size is a definite plus as it was easy to find seating in the restaurants and shows with an very friendly ambiance and crew interactions. It has essentially all the amenities and public areas pluses of a larger ship but is easier to reach and has a higher comfort level relative to crowing and noise due to the smaller to mid-size of the ship.

Read full review

Was this review helpful? 8
3 out of 5

Very good cruise, but for one major issue. by bcaruson

Verified Review
/ Sail Date: / Traveled As: Couple

The destinations were wonderful.  Quebec City felt like being in Europe.  PEI was beautiful as was going to Peggy's Cove in Halifax.  Bar Harbor is also pretty and interesting.  Sydney is not much of a destination, so take a tour that brings you out of town.

It would have been 4 stars but for an issue with a tour of Arcadia N.P., which was poorly handled by Shore Excursion Manager: Amy Hanson.

Read full review

Was this review helpful? 8
4 out of 5

Overall a great cruise by erikgaylene

Verified Review
/ Sail Date: / Traveled As: Couple

In general, the food on the Maasdam was excellent, as was the service.  Although there was a variety of entertainment offered in the theatre, the performers, with only a few exceptions, were just average.   The HAL singers and dancers were quite good, but only performed 6 or 7 nights of the 33.  On several evenings, there was only a Natural Geographic film offered.  There was a wide variety of daytime activities to chose from. Tendering presented a problem in several of the ports, with either rough seas or a very slow disembarkation process upsetting passengers.  The ship itself had problems with the air-conditioning and plumbing, and even engine problems.   Staterooms and hallways flooded, saturating carpet inside cabins and down hallways.  This caused very unpleasant moldy and worse! smells.  Snorkeling and swimming in the turquoise waters of the islands, relaxing on white sand beaches, and taking in the French Polynesia culture were the highlights of this trip.  It is just unfortunate that HAL, which has a r long-standing reputation for immaculate ships, tarnished its reputation this cruise with the Maasdam, which is definitely in need of maintenance and repairs.

Read full review

Was this review helpful? 7
2 Comments
4 out of 5

Relaxation at its finest by GoAweigh

Sail Date: / Traveled As: Couple

If you are looking for a drunk free cruise, to lovely places, with lovely (mostly) retired people, this is perfect. The ship itself is pristine, with wonderful smiling staff, eager to please. The dining room food was excellent,  and the breakfast and lunch buffets were plentiful and very good.we usually book an inside room, but we had been upgraded to an Oceanview room.The room was comfortable and kept spotlessly clean. The piano bar was fabulous, and the lounge trio were excellent, as were the classical duo. The showroom entertainment isn't spectacular, but the comedians were excellent. The heated aft pool was one of our favorite

"get aways " spots, as well as the very comfy and we'll appointed Seaview library, complete with coffee cafe..

The itinerary was terific. We especially enjoyed Halifax, Montreal and Quebec City.

The ship docks right in the heart of the Old Town, in both Quebec and Montreal.

Everything is easily accessible, and the views are stunning. Sydney and Charlottetown are both small and lovely. Charlottetown gas the world's best mussels, and wonderful seafood shacks are right near the dock.

We actually did 14 nights on this cruise, Boston to Montreal and then back to Boston.  The, on board activities were lackluster,  but we enjoyed every moment.

This is not a cruise, , or ship, for children.

Read full review

Was this review helpful? 6
1 Comment
2 out of 5

This Ship Needs to go into drydock by cgbvoh

Verified Review
/ Sail Date: / Traveled As: Couple

I'll start with the few positive things on the Maasdam...the food was very good. The ships galley presented a large variety of choices each day.  Chef Peter did an excellent job of being visible and providing tasty menu options.  The ports were enjoyable. The waiters and the crew were all very friendly... which on most cruise lines they generally are.

 

Now to the negatives... The ship is OLD.  The carpets are miss matched on all of the decks.  We had 8 days when the toilets didn't work.  The veranda deck during those 8 days smelled like a sewer and feces.  In our cabin the smells ranged from sewer gas, engine exhaust, varnish and unidentifiable odors.  We had to purchase air freshener to mask the stink. We also had to keep the veranda door open so we would have fresh air in our cabin.  This was all brought to the attention of the customer service department who always provide a sincere apology and then did nothing.  When a maintenance person was sent up to check on the odors he said there was nothing he could do about them and provided an excuse on what he thought they was coming from.  On the ship they were constantly varnishing, painting or chipping paint.  Which created strong odors all over the vessel.

 

We purchased a Spa Veranda Suite at a cost of $19K+.  When we got to the room it was dirty and there were hairs all over the bathroom.  The hair dryer was so sticky and grimy that I refused to use it.  It was replaced eventually.  The room amenities that were listed for a Spa Suite were not in the room when we arrived.  We had to notify housekeeping to provide them for us.  Some of the drawers were broken and would fall on the floor when opened.  

 

Tendering was a nightmare.   The first port of Hilo we waited for 3 hours to get on a tender.  In the port of Kona it was just as bad with a 2 hour wait to get on the tender leaving us only 3 hours of free time in this port.   The Captain did somewhat apologize and gave everyone one hour of free drinks.  During the wait time to get on a tender no reason was ever given as to why the wait was so long.   Trust me when I say...NO ONE was happy tendering.   Well, I take that back....maybe the people who are 4&5 stars who got all of the early tender tickets for themselves and their friends.

 

Here was our experience with the ships specialty restaurant called the "Pinnacle Grill".   The first time we went we ordered Halibut & Shrimp.  We had seen this demoed in the Culinary Arts Center.   It look delicious at that time.   When our Halibut arrived in the Pinnacle Grill it was dried out and salty.  They offered to replace it.  It was already late and we didn't want to wait for them to recook the fish and declined the offer.   We decided to give the Pinnacle another try.  Our second time was worse then the first experience.  I ordered a petite filet cooked medium rare.   It came out well done.  I sent it back.  The second filet came back raw.   They returned it to the kitchen and recooked the same piece of meat.   This time it was brought back dried out....plus all of our side dishes by now were cold.  We requested they bring us some new sides which they did.  After that, they never came back to ask if everything was okay.  Having been to other "Specialty Restaurants" on other cruise lines and had excellent food and service....my advice is save the $35/person cover charge for the Pinnacle Grill and get a good meal in one of the ports.   

 

We have cruised on RCCL, Celebrity, Viking and Azamara many times before.  This was our first time cruising on Holland America.   We definitely did not feel like welcomed "new" guests.   They did nothing extra to make us want to cruise with this line again.   We only selected this cruise because of the itinerary.  Had we known the ship was is such disrepair we wouldn't have gone this voyage.

 

Based on our experience with Holland America....we are not sure we would recommend this to fellow travelers.   Especially not traveling on the Maasdam until it has been refurbished or replaced.    

  

 

 

 

Read full review

Was this review helpful? 6
4 Comments
4 out of 5

Canada New England Cruise by drumtra

Verified Review
/ Sail Date: / Traveled As: Couple

Favorite parts of the cruise - We thoroughly enjoyed the ports except for Sydney. The service on the ship was excellent. 

 

Only disappointment was was that the cruise was a little light on entertainment and things to do.

 

 

Read full review

Was this review helpful? 6
2 Comments
4 out of 5

Review of Panama Canal Cruise by keithswanedward

Verified Review
/ Sail Date: / Traveled As: Couple

We had such an amazing honeymoon on the MS Masdaam! Overall, the staff were so friendly and helpful. We loved going to the Crows Nest for trivia with Jess. Caesar and the other bartenders up there were always so nice and made great drinks. Dharen at the Mix and Poy, kitchen staff on Lido were also so sweet and attentive. They always remembered our names and orders and greeted us with smiles and enthusiasm everyday. 

Read full review

Was this review helpful? 5
5 out of 5

fabulous australia circumnavigation by wcward41

Verified Review
/ Sail Date: / Traveled As: Couple
we love HAL. have been on 15 + cruises -never a complaint. our only disappointment is rudeness of guests toward staff. that and stupidity of some people. example-- 1 of many--28 day islands and Amazon overheard a lady returning excursion tickets after she went on a tour in Manus to among other stops the "OPEN AIR MARKET" REPEAT "OPEN AIR MARKET" AND COMPLAINED BECAUSE IT WAS NOT "AIR CONDITIONED"-- to be fair men are equally stupid- overheard man on phone telling relatives back home- not to bother going to Amazon because "IT'S BORING"-

Read full review

Was this review helpful? 5
5 out of 5

Wonderful Cruise!! by lawhitson13

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

The Maasdam singers and dancers made the cruise for me.  They were the best entertainers we've seen on any cruise we've been on.  The stewards, especially in the dining room, were excellent.  Almost all of the excursions were worthwhile and enjoyable.  The only one that was so-so was in Guatemala.  The only negative was the size of the locker room in the spa.  It was difficult to change with more than one other person in the room.  The thermal suite was smaller than on other HA ships, but was adequate for the number of passengers.  Overall, an enjoyable cruise!!

Read full review

Was this review helpful? 5
4.7 out of 5

Perplexed by stewill9

Verified Review
/ Sail Date: / Traveled As: Couple
I guess this is where I explain the title "PERPLEXED". I don't know whether or Holland America is to blame. But, why do you show a line titled "Cruise St Lawrence River" after Quebec City in the photo above? It looked like to me like we had the full day of cruising the St Lawrence, just like we had a full day of cruising the "Gulf of St Lawrence" 2 days earlier!!!!! SO, I thought we would arrive in Montreal on Sunday morning, not Saturday morning. It cost me over $500 for hotel (booked the last day of cruising at VERY high cost) plus extra charges to change our flight arrangements. You do list the numbers on the left of the photo above so that it says day 7 on both lines, but why do you have to have the second line 7 of "Gulf of St Lawrence" to confuse me???? NO REASON!!!! Or, you would have included a line for each of the other stops possible saying, "Cruise Coast of Nova Scotia!!!! It's an ERROR, for sure. Someone owes me compensation for $500, either or Holland America, whomever is responsible for this OBVIOUS error!! Or please explain to me how "Crystal Clear" this is. Again, WHY is that line even there??????

Read full review

Was this review helpful? 5
1 Comment
4 out of 5

New Zealand/Australia 13 Night Cruise on Holland America by Cruiser29047433

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Loved the staff on the ship. Everyone was friendly and they did an exceptional job accommodating some special requests and making up for a cabin issue we had (see cabin review). The service was truly beyond reproach! 

We were unable to make it until Akaroa (Christchurch) due to rough weather, so that was disappointing but probably not their fault (some other passengers questioned whether or not we really needed to cancel that port, or if they were just trying to save money, but we'll never know). 

By today's standards, the ship was a bit small, old, and unimpressive. However, it was clean, nice-looking enough, and easy to navigate around. Just not one of these mega huge, modern ships. The only thing I was a little disappointed in was the on-board entertainment. With the exception of one or two great performers and/or activities, most of it was pretty poor. We went for the ports and excursions though so it wasn't too bad. It just made the at sea days a bit boring. 

Also, be aware that the reputation Holland America has for catering to an older crowd is very true. The average age on the ship was about 65-75. We were very much in the minority, being in our 40's. But again, we were there for the excursions and ports, so this wasn't a big issue for us. 

Read full review

Was this review helpful? 4
1 Comment
5 out of 5

Enjoyable by soulgood

Sail Date: / Traveled As: Couple

We spent 3 days in Montreal prior to Our Cruise, this gave Is time to experience the Beautiful City, Embarkation on the ship was fast & easy ( especially when you check in Online & order excursions prior). 

 Our room ( 540) was larger than I expected! It was located on the Main deck. I asked my travel agent to also have our room near the self serve laundry ( Hate bringing dirty clothes home!) We were 3 doors down & across from one! Our room Steward was friendly & Helpful! In fact all of the Staff from Steward, Barista, Dining, Desk, etc,We're Great! 

 Our food was Good & had many Healthy options. ( salad bar on Lido deck). We enjoyed Movies in the Theater ( 7 & 10 pm). Explorations with The Fab Barista( Angeline) & library were enjoyable. The were t many children onboard,,Thank goodness! Our Excursions were fun! Not many were scheduled too Early( we are on vacation after all!😊) Our trip was relaxing & the ports were interesting! 

 Debarkation was Easy! We were Staying in Boston for a few days & Doubletree Bayside hotel had a shuttle pick us up!

Only Cons,,Expensive Internet! And if you pay,,you can't use Netflix! ( you could borrow a DVD from front desk)

When we pulled into ports, folks rushed into the terminals for Free Wi-Fi! Lol!

We enjoyed ourselves & we are frequent Cruisers,,Good Job to Holland America

 

 

Read full review

Was this review helpful? 4
3.8 out of 5

Not enough shipboard activities by Tishypoo

Verified Review
/ Sail Date: / Traveled As: Couple
I like the size of the ship and that it was not very crowded. The recent Hurricane might have played a part in that. Too many sea days and not enough to do. The ship board activities did not very much from day to day.

Read full review

Was this review helpful? 4
5 out of 5

Very well done Hal. Although... by Rohnski

Sail Date: /
Very well done Hal. Although there were a few hiccups on the cruise due to weather issues, the crew handled it very well. It's a ship that's not to big, not to small and that makes it feel very homely. Entertainment was spectacular and so was the food. For the reasons above I'm giving it a 5/5.

Read full review

Was this review helpful? 4
1 Comment
4 out of 5

Great weather and great cruise by leehanley

Verified Review
/ Sail Date: / Traveled As: Couple

This is a good cruise to take if you want a taste of the Quebec, and Nova Scotia area.  We chose the Ocean View Room, which was very comfortable.

 

The food was good, but if you are a foodie you may judge it as decent.

 

The crew was friendly and helpful.  The entertainment was okay, but they seem to have a lot of selling items such as Art Actions, etc. as entertainment.

 

If your looking for a laid back, relaxing cruise this is it.  Not a lot of frills, but nice people and beautiful sites to see if you take the shore tours.Happy

Read full review

Was this review helpful? 4
4 Comments
3.7 out of 5

Canada Cruise by carolc926

Verified Review
/ Sail Date: / Traveled As: Singles/Friends
I travelled with a group of 14 friends. If I had been on my own, I think I would have had a hard time filling the days with activities. The food was good, and the crew was excellent. My main complaint concerned the condition of the ship - very worn.

Read full review

Was this review helpful? 4
1 Comment
4 out of 5

New Zealand and Australia Cruise Review by ferndallas

Verified Review
/ Sail Date: / Traveled As: Couple

I would absolutely recommend this cruise to anyone considering a relaxing vacation, needing a break from stress, and seeking an adventure!

My husband and I planned this trip about 9 months prior. We scheduled amazing excursions at most of the ports. At others we just walked the town and enjoyed the local restaurants, shopping, and people.

As for the ship, the Maasdam is a bit dated and shows it age in several places. The stateroom furniture is a bit worn and the paint layers are very thick! However, none of that mattered to us. We were there to relax and we did!!! We enjoyed room service for breakfast and the balcony for great views and moonlight!

The food was delicious everywhere on board. We were surprised by the scrumptious hamburgers served poolside! We sampled strange new adult beverages during happy hour in the Crows Nest. We were spoiled at dinner in the dining room by Heri, our server and his team.

Entertainment was delightful in a variety of areas and times on the ship. We walked around each evening to see what was happening, and we were never disappointed, with the exception of not winning the raffle at the jewelry counter!

Can't wait to plan our next adventure with Holland America!

Read full review

Was this review helpful? 4
4.4 out of 5

Good Canada cruise by bhineman

Verified Review
/ Sail Date: / Traveled As: Couple
Good cruise, not sure i would do again though. We were really disappointed in the ship musicians overall. We are musicians so having to avoid bad performers i the bars was annoying.

Read full review

Was this review helpful? 4
2 Comments