Maasdam Reviews

I was disappointed with the constant pressure to spend and buy more in the spa after I had already purchased three expensive spa treatments and special access to the thermal room. Vitamins, orthotics, soaking solutions, they just would not give up. Unfortunately, despite many other positive experiences with the food and service, this overwhelms my memory. I loved the service and the food was very good. There was lots to do and see.

This is the first cruise we had taken in 15 years. Our experience with American Airlines and Holland America could not have been better regarding registration, documentation, etc. The staff was very friendly and efficient on board the ship. Canada is beautiful and weather was very pleasant. We actually registered for another cruise in 2019 because of our experience this time.

Maasdam is old and warn and in need of updating desperately. Service in the dining room, lido deck and bar by pool are extremely understaffed. Service is friendly but so slow and unsatisfactory!

It was great , relaxing, seeing beautiful and untouchable cities and let me describe in one word, it was unpredictable.

THE CRUISE OVERALL WAS EXCELLENT. SERVICE AND ENTERTAINMENT WAS GOOD. THE EXCURSIONS WAS WELL ORGANIZED AND HANDLED GREAT. IT WAS A WONDERFUL CRUISE AND WE ENJOYED VERY MUCH.

A great cruising experience. Highly recommended.

We arrived in Montreal a day early and enjoyed the city. The cruise was very relaxing. Much quieter than on the larger ships.

Beautiful countryside; so many excellent shore excursion it was a difficuly choise as to which ones to select. Food and entertainment was very good. Have a wonderful time.

We have taken 10 cruises on 4 lines but this was our first Holland America experience. We felt that, overall, this cruise included the best food and entertainment of any we have taken. The food was delicious. We especially appreciated that the desserts were actually sweet. The quality, professionalism and skill of the entertainers was superior to that found on our other cruises. The ship offers fewer options for fun (such as rock-wall, golf, water features, etc.) and the program offers fewer entertainment options. But it we enjoyed being mellow.

Nice relaxing cruise. Good learning experience for first cruise.

Great cruise, great entertainment, great service and good food.

Had a great time. A lot of sea days, I'm surprised I enjoyed the sea time so much. Looking forward to our cruise next year.

Very good itinerary. Lower staterooms needs to be brought up to date, for the $$ you spend for them. Better training for room stewards and wait staff and folks incharge of the muster stations.

We enjoyed the trip. The Maasdam is a lovely ship. The service and accommodations were wonderful. The food at the Rotterdam is phenomenal. My husband preferred eating at the Lido. I would recommend this ship and cruise to anyone.

This was a long cruise for us (31days) but it covered the South Pacific really well. The staff of the Maasdam really made the trip for us.

we love HAL. have been on 15 + cruises -never a complaint. our only disappointment is rudeness of guests toward staff. that and stupidity of some people. example-- 1 of many--28 day islands and Amazon overheard a lady returning excursion tickets after she went on a tour in Manus to among other stops the "OPEN AIR MARKET" REPEAT "OPEN AIR MARKET" AND COMPLAINED BECAUSE IT WAS NOT "AIR CONDITIONED"-- to be fair men are equally stupid- overheard man on phone telling relatives back home- not to bother going to Amazon because "IT'S BORING"-

I like the size of the ship and that it was not very crowded. The recent Hurricane might have played a part in that. Too many sea days and not enough to do. The ship board activities did not very much from day to day.

I travelled with a group of 14 friends. If I had been on my own, I think I would have had a hard time filling the days with activities. The food was good, and the crew was excellent. My main complaint concerned the condition of the ship - very worn.

I guess this is where I explain the title "PERPLEXED". I don't know whether or Holland America is to blame. But, why do you show a line titled "Cruise St Lawrence River" after Quebec City in the photo above? It looked like to me like we had the full day of cruising the St Lawrence, just like we had a full day of cruising the "Gulf of St Lawrence" 2 days earlier!!!!! SO, I thought we would arrive in Montreal on Sunday morning, not Saturday morning. It cost me over $500 for hotel (booked the last day of cruising at VERY high cost) plus extra charges to change our flight arrangements. You do list the numbers on the left of the photo above so that it says day 7 on both lines, but why do you have to have the second line 7 of "Gulf of St Lawrence" to confuse me???? NO REASON!!!! Or, you would have included a line for each of the other stops possible saying, "Cruise Coast of Nova Scotia!!!! It's an ERROR, for sure. Someone owes me compensation for $500, either or Holland America, whomever is responsible for this OBVIOUS error!! Or please explain to me how "Crystal Clear" this is. Again, WHY is that line even there??????

All in all, one of the best ships, crew and overall experience I've had. A bit more TLC on the ship, and it would be perfect. I will sail Holland America again.