ADA - refused to assist by lindatelSail Date: / Traveled As: Singles/Friends
Easy and fast check in. Food was good - not great. Entertainment ok for free, not great. Cruise Director is boring and has no personality. Wait staff, room steward, everyone on the ship that I came in contact with was friendly and very accommodating. Our cabin 6686 on the aft port side was just below the hot tub. We had a constant flow of dripping water on our balcony rail. As women, this was a problem. Other than that the room was great. Our air conditioning worked very well. Our refrigerator also worked well and that is usually not the case.
There is a constant barrage of selling and costly add ons everywhere you go on the ship. There is less and less to do that doesn't have a cost applied.
I understand that they are in the business to make money but it is overkill.
Here is why I gave such a low rating. I love cruising, I have 6 more cruises booked on RCCL. I have taken 21 cruises on RCCL, however if I have another experience during disembarkation I will no longer be able to cruise with them. I am handicap, and walk with a cane, I have a handicap sticker. My disability is not always visible. I can not walk long distances, stand for any length of time or go down stairs. The first person I came in contact with when I left the ship was very kind and let me use the elevator. Usually I am pulled out of line to sit while my cabin mate goes through the lines and I join them when they are near customs or they let us both go directly to customs. When I asked for assistance I was told no, I needed to have a wheel chair to qualify. I was told this by 3 women, they all confirmed that they do not follow ADA requirements unless you have a wheel chair. One lady gave me her name, she said it was Joan but she did not have her name badge. I did not have the other's names but I do have a witness. Fortunately I was able to recover quickly and only had mild pain for the next two days. They may be right and I'm wrong but I don't think so. I was not able to find any information in my cruise contract or my documents that require you to have a wheel chair to qualify for ADA assistance.