Liberty of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Vote

4 out of 5

Missing $50 Credit

Sail Date: February 21, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

Everything went well. The food was average (for large cruises). A front came in causing large waves when we arrived in Grand Cayman which caused us to miss this port which required tenders. Cozumel was the most improved port we have been to in a long time.

Our only problem occurred when checking out. The RCI $50 OBC listed on page 2 of your invoice and confirmation document was not included in our final bill. Melyum Wang - Guest Services Officer - said she had no record of it and asked me to call their Miami office. The head office in Miami 1 800 256 6649 also had no record of the $50 credit. The $200 credit was ok.

Would you please issue the $50 to me since I had to pay it. 

Cabin / Stateroom
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining

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