Excellent Service on RCI/Legend outweighed 2 drawbacks
Legend of the Seas Cruise Review to Caribbean - Southern
Ship: Legend of the Seas
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 4 years ago
We recently returned from RCI Legend of the Seas Southern Caribbean 10 day cruise. (for those considering this cruise please note that the Legend has both 10 and 11 day cruises, and that the cruises visit different ports.) The Excellent Service we receive on RCI has been so great that we don't care to consider other cruise lines. From our wait staff in the dining room to our room attendant, we had a wonderful vacation. The Legend had been remodeled last year, and they did an excellent job.
Of concern was "Vitality Fitness Center" (gym.) Apparently the remodel did not include most of the older model Cybex equipment. Much of this equipment lacked proper pads for safety, and in two cases, they had adjustment knobs locked down. There were only 10 stationary weight stations and 2 of these were rowing machines. There was no leg press. The Legend did seem to have ample cardio equipment with treadmills, cycles, elliptical trainers etc. And a working scales. (something that was allegedly NOT available on two larger ships with RCI.)
RCI had raised their internet and Wi-Fi prices to .85/min. I found this outrageous as I have to keep in contact with my home office. --especially since they were using Non-licensed software on their PC's. (Microsoft's "non licensed" warning messages continually popped up.) --and it usually took 3-4 min for me just to connect to my e-mail server in the US. On two occasions, I was logged off without warning in the middle of the message. It would certainly help if RCI offered at LEAST notepad software so a message could be written and then copied to an e-mail message in a short period of time. Packages were available to take this cost down a bit, but since I'm in the Internet business, and know what it costs to provide these services, I consider this a major rip off. --even when I purchased a package that brought the cost down to $.48/min, The problem then becomes that their tracking software does not alert you when your "time is up"--it only gives you a dollar amount when you log off. If you go over the maximum on your package, the cost defaults to $.85/min without warning. I'm going to have to find an alternative before we book another RCi cruise. This was a great cruise, and our Canadian and British Companions enjoyed their trips as well!
Food and Dining
Service and Staff
Cabin / Stateroom
The staff was really working overtime to make sure we had an excellent sailing experience. Kudos!