Disaster!

Koningsdam Cruise Review to Caribbean - Southern

Cruises: 7+ cruises
Reviews: 3
Helpful Votes: 124

Overall rating:

2.2 out of 5
Verified Review
Koningsdam

11 Night Southern Caribbean Seafarer (Ft. Lauderdale Roundtrip)

Sail date: December 10, 2018

Ship: Koningsdam

Cabin type: Balcony

Cabin number: 7041

Traveled as: Couple

Reviewed: 5 years ago

Review summary

We did this same cruise last year and had problems. This year it was worse - they just came off dry dock so there were lots of maintenance issues from other guests as well. Did not meet anyone that was pleased with this cruise. Our problems were mainly with staff not handling what issues appropriately, not being able to get our OBC. First day on the ship and was told at breakfast that they were out of egg whites and it was downhill from that point. Ports of call were great. HA has the best private island - unfortunately it was cancelled.

Embarkation

3 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5
Repeats shows.

Service and Staff

1 out of 5
Rude and Unhelpful

Ship Quality

1 out of 5
Just came off dry dock. TV, phone and Refridgerator did not work. Closet hinge was broken. Greenhouse spa was a mess, doors missing in the women's lockers, water hose had gushing water for eleven days, lights in the hydropool was not working and grime on the floors

Cabin / Stateroom

2 out of 5
Was clean

Ship tip

Make sure all your OBC are there at least a month before you sail. Holland America will not help you. has a complicated system to get your OBC - get clarification!

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Philipsburg, St. Maarten

4 out of 5
Took our own excursion

Fort-De-France, Martinique

4 out of 5
Took our own excursion

Daylight Cruise Past Mount Pelee

4 out of 5

Castries, St. Lucia

4 out of 5
Took our own excursion

Soufriere, St. Lucia

4 out of 5

Bridgetown, Barbados

3 out of 5
Excursion on our own. At the mercy of taxis.

Roseau, Dominica

1 out of 5
Industrial port - no transportation provided by cruise to town. at the mercy of taxis

Charlotte Amalie, St. Thomas

4 out of 5
Explored on our own.

Disembarkation

2 out of 5

Traveler Photos

Women's Spa Change Room - missing doors Greenhouse Spa - broken hose Hydropool Lights broken
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1 Comment

Gwbigdog    2 years ago

Thanks for sharing your cruise.

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