Expected Better from Koningsdam

Koningsdam Cruise Review to Europe - Northern Europe


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 6

Overall Rating:

3.0 out of 5
14 Night Jewels Of The Baltic (Amsterdam Roundtrip)
Sail Date: September 04, 2016
Ship: Koningsdam
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 9 months ago

Ship was good in some ways. We enjoyed the entertainment, our cabin was well appointed, food  and service were good, embarkation and disembarkation were efficient. On the not so good side: the public areas were crowded and there were not enough activities . The exception was when HAL was trying to sell you something - there were plenty of these activities. Internet service was expensive and designed in a way that the system charges you for minutes that aren't used. We had to talk to four ship personnel to get this fixed - very poor customer service. Overall, the cruise was okay, but as my title said, we expected better from a brand new ship.

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

Cabin was small but well appointed.
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