Great trip - but - the cabins need work

Item: Jewel of the Seas
Rating: 3.7
Author: vstansell

Jewel of the Seas Cruise Review to Europe - Mediterranean

vstansell

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 44

Overall rating:

3.7 out of 5

Verified Review

9 Night Greek Isles (Rome Roundtrip)

Sail date: October 15, 2018

Ship: Jewel of the Seas

Cabin type: Balcony

Cabin number: 7568

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Except for the poor condition of our cabin, we were very pleased and will consider other Royal Caribbean ships in the future.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

4 out of 5

Service and Staff

4 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

2 out of 5

We sailed the Jewel of the Seas about 8 years ago in the Caribbean and were surprised to see it was our ship for the Greece & Italy tour. While the public spaces in the ship may have seen some updating or refurbishing, the cabins have not seen anything. The couch, for example, was in poor condition & looked filthy. In the desk, one of the support pieces for the cabinet in which the refrigerator sits, just fell out; which we fixed. Like any other high occupancy structure, time & use requires the same updating & refurbishment to keep the customer experience positive. We won't go anywhere, again, on the Jewel of the Seas.

Ports of call

Civitavecchia (Rome), Italy Did not visit port

We stayed in Rome for four days BEFORE the ship left, so we arranged our own tours.

Thumbs Up 0

Messina, Sicily

3 out of 5

Thumbs Up 0

Mykonos, Greece

4 out of 5

Thumbs Up 0

Rhodes, Greece

5 out of 5

Go to Delos - what an awesome, historic place and NO CROWDS!!

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Santorini, Greece

4 out of 5

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Piraeus (Athens), Greece

4 out of 5

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Naples, Italy

5 out of 5

Visit Pompeii & Mt. Vesuvius - spectacular. Warning however, Pompeii can be very crowded - even in October.

Thumbs Up 2

Disembarkation

5 out of 5

Since this is our 3rd cruise (second with Royal Caribbean), we expected the usual long wait and chaos in collecting our luggage. NO - Royal Caribbean has applied the same great logistical approach to the disembarkation process and it was a breeze! They've got it down to a science now and with very positive customer experience!

3 Comments

dizzzydr 6 years ago

Thanks for the review

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JohnsonL 6 years ago

I believe Jewel of the Seas is being pulled for an update within the next few weeks. We took Jewel for this same itinerary in October 2016, our second cruise on Jewel, and really enjoyed the superior service, convenience, and classic beauty of this ship. Perhaps the refresh is needed, but we would not hesitate to go on Jewel for the many ways it and its crew excels. We had booked the transatlantic return of Jewel to San Juan this year, but that was interrupted by the maintenance event.

Thumbs Up 2

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missnotanlines 6 years ago

What was wrong?

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