Very Nice All Around with one big YUKKKK!!!

Jewel of the Seas Cruise Review to Transatlantic

Cruises: 7+ cruises
Reviews: 3
Helpful Votes: 17

Overall rating:

3.5 out of 5
Verified Review
Jewel of the Seas

14 Night Transatlantic Eastbound (San Juan To Rome)

Sail date: May 06, 2018

Ship: Jewel of the Seas

Cabin number: 9658

Traveled as: Couple

Reviewed: 2 years ago

Review summary

On a couple days during the last week of the cruise the entire balcony, chairs, railing, floor was covered in soot - not solidly covered, but a nice spattering. I complained and while at dinner they came and very badly wiped it up. In the late morning I walked out at there was a black hue over where they wiped. I looked at the balconies next to me and below and nothing was done!! What the hell!! I went down to customer service and complained. Latter that day 3pm the crew was out power spraying. Great!! Well the next day the same thing and for the last 3 days of the cruise I could not walk around my balcony because I didn't want to track the black soot into the room. POOR RESPONSE!

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Giovanni's Table

5 out of 5

Great food and Sylvia was a great waitress!!

Windjammer Café

1 out of 5

The worse! The seating is not logical at all! Majority of passengers are couples and the majority of tables are multi-seated tables, finding a place to sit was a major project when you wanted to get some lunch! Additionally, taking a seat at larger table susceptible to strangers joining you and not that I'm antisocial but I don't like talking while I'm eating and if attempting to have a quite meal with this set-up - is almost impossible.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

4 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

Cabins facing the back of the ship were spewed with nice spattering of black soot!!

Ports of call

Santa Cruz De La Palma, Canary Islands

4 out of 5

Tenerife, Canary Islands

4 out of 5

Las Palmas, Gran Canaria, Canary Islands

3 out of 5

Gibraltar (U.K.)

5 out of 5

Alicante, Spain

5 out of 5

Valencia, Spain

5 out of 5

Civitavecchia (Rome), Italy

5 out of 5

Disembarkation

3 out of 5
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