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855 Island Princess Reviews

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Had a good time, but not without some issues. by eddyp001

Sail date: / Traveled as: Couple
Ship: Island Princess / Destination: Panama Canal, Central America

Overall the positives outweighed the negatives as we both enjoyed the people we met on the cruise and the experience itself.

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4.2

2nd Princess Cruise by raineycat

Sail date: / Traveled as: Couple
Ship: Island Princess / Destination: Panama Canal, Central America

Very nice, relaxing cruise. Good food, service, and entertainment and the balcony cabin is definitely a plus. The crew on the ship were all super friendly and helpful. A great Cruise for mature folks who need a little extra help getting around.

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4.3

Worthwhile circle of the eastern Caribbean and Panamá Canal by fiddlejoe

Sail date: / Traveled as: Couple
Ship: Island Princess / Destination: Panama Canal, Central America

It’s a great way to see the eastern Caribbean. The only bad part is that you change time zones 4-5 times on a ten-day cruise. You will get confused. But this is not the fault of Princess!

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A fantastic Trip by asebl

Sail date: / Traveled as: Couple
Ship: Island Princess / Destination: Panama Canal, Central America

We had a very enjoyable time. Meet great people and loved the evening bands and dancing the evening away.

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Enjoyed the cruise to Panama on the Island Princess. by bclark222

Sail date: / Traveled as: Large Group
Ship: Island Princess / Destination: Panama Canal, Central America

Overall the cruise was fun. I would recommend it.

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4.5

Hummmm....... by debrocks

Sail date: / Traveled as: Singles/Friends
Ship: Island Princess

I am not happy with Princess cruises and their yo yo pricing with no compensation when they lower the price down $350×2! So other than that fact the Lido pool was nice, the card room was easy access from our stateroom.

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Great cruise by dflower518

Sail date: / Traveled as: Large Group
Ship: Island Princess / Destination: Panama Canal, Central America

Great cruise. Ship was nice. Great food. Showers in cabin were too small.

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3.0

Great Caribbean Cruise by tonito

Sail date: / Traveled as: Couple
Ship: Island Princess / Destination: Panama Canal, Central America

Overall the cruise was not bad, but I will not say it isn’t great. Generally it is worth it mostly because of the Panama Canal crossing. If you don’t have the time that a full complete crossing all the way to L.A. this will be it.

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Great cruise by whholt3

Sail date: / Traveled as: Large Group
Ship: Island Princess / Destination: Panama Canal, Central America

Not a princess cruise fan but they had a veterans appreciation event on board and all veterans were shown appreciation for their service.

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4.5

Family Panamá canal criuse by carryoncruise1

Sail date: / Traveled as: Family (older children)
Ship: Island Princess / Destination: Panama Canal, Central America

Lovely cruise with a few glitches we High all became part of the adventure

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3.9

Enjoyable Panama Canal by db1414

Sail date: / Traveled as: Couple
Ship: Island Princess / Destination: Panama Canal, Central America

Checked off bucket list. Fulfilling experience. Great weather...amazing.

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3.8

Satisfactory but not exceptionally or terrible. by SillyBlue

Sail date: / Traveled as: Couple
Ship: Island Princess / Destination: Panama Canal, Central America

Overall, a fun cruise. Customer service by those mentioned in my review, needs work. A few more activities, during the day would be nice.

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4.7

Relaxing cruise by Skornstein

Sail date: / Traveled as: Couple
Ship: Island Princess

Sometimes things are beyond control I.e. weather and mechanical issues just go with it

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Great ship, crew and itinerary. by davejbillingsle

Sail date: / Traveled as: Couple
Ship: Island Princess / Destination: Coastal - West Coast

We took this cruise to gain familiarity with ship prior to planned world cruise aboard in 2021. We were pleased.

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4.3

Enjoyable by Thoma44

Sail date: / Traveled as: Couple
Ship: Island Princess / Destination: Panama Canal, Central America

A very pleasant vacation courtesy of Princess. The staff were very cheerful. pleasant and competent. We used anytime dining, and think the food has improved since our last trip on Princess. WE will travel with them again

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2.9

Buyer Beware by vee1975

Sail date: / Traveled as: Couple
Ship: Island Princess / Destination: U.S. - Pacific, Northwest

We were beyond disappointed with our Island Princess cruise experience. We booked an Alaska Sampler vacation for our honeymoon which sailed out of Vancouver. We were supposed to visit two ports – Juneau and Ketchican. Even before we left, the cruise ship was experiencing mechanical difficulties associated with the speed it could travel. This resulted in a 10 hour delay before sailing. We were then told that the ship wouldn’t be able to sail to Juneau – the one port most of us were looking forward to (e.g. whale watching, glaciers). Instead of asking customers if they wanted a refund, they diverted us to Prince Rupert, BC which means our Alaskan cruise only had 1 port in Alaska and two in BC! To top it off, they were not able to provide many excursions in Prince Rupert, which meant most of us were forced to spend the day walking around aimlessly – the nearest attraction being the local Walmart. The “compensation” all of us received was a $100 credit and 15% towards a future vacation (as if we would sail with this company again). Beware! The sign of a good company is not how they treat you when things are going well – it’s how they handle difficult situations such as the one we experienced. While we will certainly cruise again, we will NEVER AGAIN give our business to Princess (or their parent company Carnival Cruises).

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3.1

Island Princess by agongcruise

Sail date: / Traveled as: Large Group
Ship: Island Princess

WARNING #islandprincess 5 day cruise to Alaska from Vancouver is a BIG disappointment!!! This cruise attracted me mainly because it will stop in Juneau Alaska . Because my father, who is 95 years old first time goes on the cruise and hopes to visit Mendenhall Glacier. However, the ship delayed sailing until to next day early in the morning and claims there propulsion system problems..., and then say because of delayed departure, will changing port destinations, will not sail to port Juneau, Alaska. The secondary port, Ketchikan, became the primary port and they added a filler port, Prince Rupert, BC. to fill the time gap. This cruise is clearly a bait and switch cruise. The captain had adequate time to take us to Juneau and could have skipped Prince Rupert if that was really necessary or maybe even skip Ketchikan. And the other passengers onboard are extremely upset that don’t get an opportunity to see glaciers. I heard one passenger say ‘this is a cruise to nowhere.’ They also announced the itinerary change will gave us a $100 onboard credit and a announced a ‘50%’ future credit, but when they printed it on paper it was actually only ‘15%’. The captain cheated the guests!!! Princess Cruises should be ashamed of this bait and switch tactic and should have taken us directly to Juneau, even if we need to take water shuttles to dock! We could have skipped Ketchikan and Prince Rupert! We are long time fans/customers of Princess Cruises but feel they should be giving Full Refunds for using outdated broken down ships!

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2.0

I have previously sailed on... by michelerstuv

Sail date: /
Ship: Island Princess

I have previously sailed on Royal Caribbean and Carnival multiple times and was excited what Princess would bring to the table. Overall, I was really disappointed and wouldn’t choose to cruise with Princess in the future. The ship itself was very rundown and just didn’t seem to have the same sparkle and care as other ships I’ve been on. The one large perk was the bed - it was the most comfortable cruise bed I’ve had. The room was also quite spacious and had good storage, but lacked outlets and had a small bathroom (even by cruise standards). The food was abysmal - I don’t expect much from cruise food but this was truly bottom tier. A lot of it was inedible. The upgraded food was delicious, but everything else was awful. The staff were just fine. It definitely lacked the connection I’ve seen on other cruises, where I’ve come to love the waitstaff, bartenders, steward, and other crew by the end of the journey. The pressure to sell was ridiculous, everywhere we turned we were being pushed to buy upgraded drinks and extras. I have never experienced this on another cruise line. My cruise ended up experiencing mechanical issues and canceling the main port (Juneau). While we were devastated, we understood this was out of anyone’s control. However, the compensation was laughable - $100 onboard credit and 15% refund to use toward a future cruise. No thank you!

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1.9

Nightmare! by MrsBruno

Sail date: / Traveled as: Couple
Ship: Island Princess / Destination: U.S. - Pacific, Northwest

Worse vacation experience ever! We will never cruise again after the nightmare 5 day trip to Alaska on the Island Princess we just returned from. Our 5 day cruise was suppose to include two stops; Juneau and Ketchikan. We sailed on a broken ship, the stop in Juneau was cancelled, the staff was rude and surly, the food was inedible, the gym was abysmal, and the “activities” on board were sales pitches to spend more money; the experience was miserable. The Broken Ship and Cancelled Juneau stop: We received a message from our travel agent the day before the ship was to set sail informing us Princess had just issued mandatory preassigned times they were requiring passengers to board the ship the next day. Our assigned time was several hours sooner than we had planned as we had plans to sight see in Vancouver that morning. So, we hustled down to the ship for our assigned boarding time. When it was finally time to leave port several hours later the captain announces that some propeller was broken and they were fixing it and we would leave late. (So, it is beyond me what the hurry to rush everyone onto the boat was for!) Through out the evening we continued to just sit there not moving while the captain would come on the load speaker and promise we would be leaving “soon.” At 2:00 the next day we finally left. At this point we have been held captive on essentially a floating hotel for over 12 hours! The following day, after we were already moving, the captain announces the boat was not fixed and they will not be sailing into Juneau. Instead they will “try” to find an alternative port. Great, we are not going to Juneau, the capital of Alaska, I won’t be hiking any glaciers (there are not any trips to see glaciers in the other port) and my husband will not be going on the Alaskan salmon fishing trip he had booked (there was no such salmon fishing trip in the other port). Glaciers and fishing for salmon in the capital of Alaska are the reasons we took this trip, now none of it was going to happen and we would be stuck on this broken-down ship for the next 5 days. If they would have told us this when we were still in Vancouver, we could have gotten off the boat and made our own arrangements to fly to Juneau! Oh, they did go to an alternative port to replace Juneau: Prince Rupert, Canada. Canada, not Alaska. In addition, Prince Rupert had nothing there, and was not equipped to have a boat full of 2000 people dropped off on it unexpectedly. I asked at the visitor center if they even get cruise ships that make stops in their little island and was told they do not. When we finally did make it to our stop in Ketchikan, we were not allowed off until the afternoon. So, we only got to spend half the day there. The Staff and Food: Staff all over the ship looked miserable and if you smiled at them, they just stared blankly back at you. The dining room staff was slow and disorganized. The first night we ate there my husband and I could not even eat the food they served it was so bland. It also had been sitting waiting to be served so long, gravy had formed a disgusting skin on top of it. Another time we went in and only ordered dessert and hot tea. We sat there for 30 minutes without any hot tea. We gave up and left without it. How hard is it to hand someone hot water? We tried the buffet hoping it would be better. The food was poorly labeled for allergies and vegetarian choices were lacking, none existent, or only consisted of raw veggies and wilted rotting lettuce. After the rotten lettuce experience, I went into the dining room to eat a salad and then asked if I could have an extra salad to take back to my room and put in my fridge and was told “no.” Why not?? I can bring the rotted lettuce from the buffet back to my room, what is so hard or egregious to you that I take a salad from the dining room back??? Another time I ordered a pizza and it was handed to me whole and uncut. I asked if they would please cut it into slices for me and was told, “There is a fork and knife behind you.” The guy was literally standing in front of 3 pizza cutters, but would not slice the pizza he just handed me. The Gym and Activities: I hope you don’t like to run or walk in fresh air while on this ship because a walking/running track does not exist, they don’t have one. Instead they have a small, stuffy, windowless room, in the bottom of the boat with a few treadmills facing the wall, really. We had seen photos of treadmills facing out to the ocean in the Oasis spa online, when I asked about those treadmills, I was told they moved them all down to the windowless room. Wonderful, who doesn’t love to run on a treadmill with their face 3 feet away from a blank wall. Don’t like the sound of the walking/running situation on the treadmills, well then try spinning. They offered spinning classes; only 3 times and for a fee. The rest of the time the spinning bikes were chained together and stored in an aerobics room they used for other “pay to play” classes or used for sales pitches disguised as “events.” (“Learn how to have better posture” for example, is really a pitch to buy orthotics). So, unless you care to pay for a class and go during one of the only three, 45 minutes they held a spinning class, you are not allowed to use the spinning bikes. Once you finished exercising in their stagnant dungeon there was really nothing else to keep you busy. Other “activities” throughout the ship were set up similarly; you had to pay a fee to participate or the “learning” and “event” experience was just a sales pitch. On our Island Princess cruise to Alaska missed half of the ports it should have sailed to, the ship was broken, the food was bad, the staff was rude, and the onboard activities were really just sales pitches. To make matters worse, Princess gave each person a $100 ship credit and 15% off a future cruise for compensation. Are you kidding me?! First of all, $100 won’t even cover the gratuity they add automatically to your bill at the end of the cruise and we just missed half the ports this cruise should have gone to! Second, if they think I would ever voluntarily sign up to pay even one dollar for another 5 days of hell trapped on one of their boats they are insane!

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2.5

Worst Cruise Ever by joeroz24

Sail date: / Traveled as: Couple
Ship: Island Princess / Destination: U.S. - Pacific, Northwest

Worst Alaskan cruise ever. Didn’t visit the main port of Juneau, which was where we had planned excursions. They added an additional port in Canada. You can say we were on a Canada cruise and that wasn’t what I chose. Very disappointed won’t sail Princess again.

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