Island Princess Cruise Reviews - Reviews

Ports of Call: The ports were well chosen with numerous excursions available. My wife and I along with our friends, the McGinnis’, took advantage of several excursions, including the train ride in Skagway, the 5-glacier float-plane excursions in Juneau, and the Totems & Eagles boat sightseeing in Ketchikan. Each of these was superbly organized by the onboard excursions desk. Each exceeded our expectations. Customer Service: It was the shipboard customer service that came up substantially short. Most ship employees seemed to have a minimalist effort work ethic, with most of them unwilling or incapable of solving the smallest of problems. Their attitudes were not something I would expect even at a Hampton Inn (Hilton property), much less a 1st rate cruising company like Princess Cruises. Everyone in our party (4 adults) remarked that it appeared as though an employee morale problem existed… or perhaps the employees really were not capable or authorized to solve even the smallest of customers’ problems. I am not a stranger to complex systems and complex organizations. I full-well understand the complexities of managing customer service and the myriad of logistics challenges on a ship. What I don’t understand is why the majority of onboard employees were unwilling to go 1-inch out of their way to assist in little problems. Please understand that there was NO ONE large problem on this cruise… just a never-ending series of little problems… little problems that on one was empowered to solve without someone else’s authorization

Excellent in every way. Princess does not disappoint.

As a veteran of many cruises, this was very disappointing. In general, the service was poor and surly, especially in the ding rooms and specialty resturants. The lost our reservation for Sabatini’s and refused to compensate us even though we prepaid. Skip the Island Princess.

Embarkation with smiles. Joselyn kept our room clean and was very attentive. Food delicious. We enjoy food at the 14th floor as well as in the restaurant assign to us. The experience breathtaking , the places we visit. I feel very comfortable going by myself at any time. The staff make you feel at home away from home. The logistic was the best . disembarkation. Well I felt like a princess in my own castle. Yeah. Congratulations.

It was very relaxing, everyone was friendly enjoyed the trip

Not to be missed. Go before global warming destroys these natural masterpieces. Saw them over 20 years ago and they are melting.

We had a good cruise with the exception of a bad experience in Bayou dining room Mark Harris the naturalist was excellent and very generous with his time Alaska rangers were also very good.

Good cruise, overall, except that Princess decided to substitute a stop in Ensenada for a stop in Nicaragua, due civil to unrest in Managua, which is about 300 miles from del Sur.

Terrible - poor entertainment, poor internet, poor casino, lack of activities, very unprofessional cruise activities directors. Based upon this cruise I would not take a Princess Cruise again even if it was free. The outbreak of Nuero Virus on the ship did not help not to mention it cost me an additional $250 in medical fees through no fault of mine as we were perfect healthy when we boarded the ship.

The best part was being on this beautifully decorated ship for Christmas. Our Captain Michael Tavor also made this cruise better than others we have taken. His personality and friendliness, his personal concern about every passenger set a standard that other ship captains should follow. It was a pleasure to hear him and see him all over the ship !

The Island Princess was lovely. We enjoyed the Captain, crew, and other travelers. 15 days went by very quickly. The voice of Danial Oliver was wonderful. We listen to him often. This was a great cruise and we really had a fun time. We are looking forward to cruising with Princess again.

This was our first Princess cruise, we really liked the service and attention to detail of the crew and service personnel. The excursions we took were good, the excursion staff on board were very helpful and honest!

Great cruise except for the way they handled getting off for some of the tours & the disembarkation. This needs to be fixed. They also charged $2 for a .50 cent bottle of water. Gratuities will also cost you $27 per couple per day. The shows were outstanding & the cruise director was one of the best we have seen. The Panama Canal was fantastic & why we took this cruise. Internet price was high.

Enjoyed the Cruise. Will do the same cruise again sometime. Easy to get away for a 3 night cruise. Airfare was a great price so I could go and enjoy Vancouver for the first time. Beautiful place ready to see it again.

Overall cruise was a great experience, the ship could have had more amenities or been more modern, but the staff and service was great and Alaska speaks for itself, just beautiful scenery.

Had an amazing time and wish it was longer! It rained a lot but it really didn't matter. The views and people were great! Everything I expected! The crew on the island princess was amazing!! Very professional and very nice ppl. Natalie the cruise directors assistant was amazing and deserves cruise director!!

Our first cruise, I was very skeptical, I didn't want to leave the ship. Food was bountiful and great, mush to do, and Alaska is amazing!!! We participated in many activities, never felt bored. The naturalist on board was excellent, very down to earth, who really seemed to enjoy teaching us.

Overall, this was a very good cruise to Alaska. I enjoyed meeting new people, seeing some beautiful scenery, and learning a lot! I would recommend Princess to anyone looking to cruise to Alaska, as an affordable choice.

Highly recommend a cruise to Alaska on the Island Princess. The Northbound route from Vancouver to Whittier was a good selection with increasingly more picturesque glaciers as we sailed north.

If you want to go to Alaska and see some beautiful scenery a cruise is a great way to go. Do your research so you see what you want. Timing is everything for weather and seeing wildlife. I am not a seasoned cruiser so I cannot speak for which is best but Princess did live up to their expectations.