Worst cruise ever taken

Island Princess Cruise Review to Panama Canal, Central America

Cruises: 7+ cruises
Review: 1
Helpful Votes: 20

Overall rating:

2.2 out of 5
Verified Review
Island Princess

Sail date: March 01, 2019

Ship: Island Princess

Cabin type: Oceanview

Traveled as: Couple

Reviewed: 2 years ago

Review summary

We took this cruise on January 29.2019. Our room (E315) grunted loudly when the boat was in motion. We couldn't sleep. When I told the girl at the service desk she said nothing could be done and there weren't any other rooms available. I had to call every morning at 8 to get dinner reservations. I have severe acid reflux and cannot eat after 7 PM. Every day at 8 AM the girl told me there were no reservations available until 7:30 and I would have to stand in the line. When we stood in the line and waited for a table there were many empty tables in the room, so the girl lied to me. We were told by a waiter that princess added 250 passenger capacity to the boat and the restaurant couldn't handle it. That also explains why we had to get to the theater 45 minutes before the show to get a seat. If we arrived 10-15 minutes before the show it was standing room only. We booked three tours through Princess. The tour of Cartagena was fabulous. The tour of the new Panama Canal locks and Fort San Lorenzo was horrible, dangerous, and should be discontinued. Princess gave us a 40% refund on that tour. They should have refunded the cruise. We were exposed to fighting by locals around our bus, racing the wrong way into traffic by our driver, and an hours-long delay waiting to get back across the canal on a ferry boat. The boat & train ecotour in Costa Rica was safe but bad. We saw no wildlife on the train spent more time going through an industrial area than it spent in the jungle. Except for one sloth, the wildlife we saw on the boat was the same I have in my backyard in Florida.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

2 out of 5
We were told that Princess added cabins to the ship. Consequently, everything is over crowded from the dining rooms to the theater (standing room only).

Entertainment

2 out of 5
The performances were excellent but you had to get there 45 minutes before the shows to get a decent seat.

Service and Staff

2 out of 5
We had to call every day to get a dinner reservation. I called every day at 8 (when reservations opened) to get a 5:30 reservation and was told every time that there was nothing available until 7:30. I have severe acid reflux and cannot eat after 7. I told the reservations girl and she told me to stand in line at 5. When we did that and got into the dining room by 5:30-5:45 there were empty tables all around so she lied about no tables available at 5:30.

Ship Quality

1 out of 5
Very clean but way overcrowded.

Cabin / Stateroom

1 out of 5
Our cabin grunted. A noise that sounds like pigs feeding was coming out of the walls when the ship was moving. It was so loud that we took sleeping pills and used ear plugs just to get to sleep at night.

Ship tip

Take a different cruise.

Disembarkation

4 out of 5
Fast, easy through customs.
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