Beautiful ship, GREAT ports, GREAT activities in ports, mediocre customer service.

Island Princess Cruise Review to Alaska - Gulf of Alaska

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 29

Overall rating:

3.3 out of 5
Verified Review
Island Princess

7 Night Voyage Of The Glaciers Southbound (Anchorage To Vancouver)

Sail date: August 01, 2018

Ship: Island Princess

Cabin type: Balcony

Cabin number: E229

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Ports of Call: The ports were well chosen with numerous excursions available. My wife and I along with our friends, the McGinnis’, took advantage of several excursions, including the train ride in Skagway, the 5-glacier float-plane excursions in Juneau, and the Totems & Eagles boat sightseeing in Ketchikan. Each of these was superbly organized by the onboard excursions desk. Each exceeded our expectations. Customer Service: It was the shipboard customer service that came up substantially short. Most ship employees seemed to have a minimalist effort work ethic, with most of them unwilling or incapable of solving the smallest of problems. Their attitudes were not something I would expect even at a Hampton Inn (Hilton property), much less a 1st rate cruising company like Princess Cruises. Everyone in our party (4 adults) remarked that it appeared as though an employee morale problem existed… or perhaps the employees really were not capable or authorized to solve even the smallest of customers’ problems. I am not a stranger to complex systems and complex organizations. I full-well understand the complexities of managing customer service and the myriad of logistics challenges on a ship. What I don’t understand is why the majority of onboard employees were unwilling to go 1-inch out of their way to assist in little problems. Please understand that there was NO ONE large problem on this cruise… just a never-ending series of little problems… little problems that on one was empowered to solve without someone else’s authorization

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

2 out of 5

Ship Quality

5 out of 5
The Island Princess is a wonderful ship. It is well-maintained, feels modern and has practically everything a cruising couple could need or want. The ship is quiet, nicely stabilized and from a nautical perspective, efficient, clean and safe. Signage is excellent and instructions during the cruise were equally excellent. We appreciated the company’s safety culture and practices. My wife and I cannot identify ANY negatives about the physical ship

Cabin / Stateroom

3 out of 5
1/2 day without water in cabin. VERY poor internet. Very nice balcony! Everything else OK.

Ship tip

Great cruise for the money... just don't expect customer service excellence.

Ports of call

Whittier (Anchorage), Alaska

3 out of 5

Skagway, Alaska

4 out of 5

Juneau, Alaska

4 out of 5

Ketchikan, Alaska

4 out of 5

Vancouver (Canada Place), British Columbia

4 out of 5

Disembarkation

3 out of 5
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