They are NOT good at Plan 'B'
Holiday Cruise Review to Mexico
Cabin Type: Oceanview
Traveled As: Family (older children)
Reviewed: 8 years ago
Review SummaryThis was our first cruise. I guess I expected better. Although I never got seasick like some people, I did not expect to have as much trouble balancing as I did. I've been home a week, and I still have a touch of vertigo.
I was EXTREMELY disappointed in the way that they handled missing Cozumel as a stop. They told us repeatedly to wait for Cozumel to do our shopping. We had it all planned out, including a snorkeling excursion. Then, at 10:30pm the night before the stop, they made an announcement over the PA system telling us that we would not be stopping in Cozumel. They didn't say what we might do instead and they never made another PA announcement. Everyone was speculating and asking every crew member they could find. We finally figured out that we weren't going to make a 2nd stop on the 5-day cruise - we got refunded the $20 port charge (that's in the fine print), but they didn't even try to offer an alternative. We could have gone to Key West or even to New Orleans. A lot of people wanted to just go straight back to Mobile. They did not offer any special activities (only what was already planned). To be fair, they did feed everyone lunch that day even though they must have planned for about 1,000 fewer people to be there for that meal, but it was one of the worst meals for quality.
We had to pay $75 to park, and their credit card machine was not working, so it had to be in cash. Thankfully, I found that out ahead of time through research. We arrived around 9:30am and got to visit the nearby Fort & Visitor Center. They started letting people into the parking deck around 10:15am. We were on board around 11:30am. Since they had all of the rooms blocked off to deliver the luggage, we were all crammed onto the upper decks for a few hours. We got into our room around 1:30pm. I recommend letting them handle your bags unless you really want to drag them with you for several hours on deck. Be prepared to tip $1 per bag.
I didn't like all of the extra charges. The drinks were $5-8 and they added an automatic 15% to that. The pictures were $8-9 (the 5x7 boarding the ship), up to $22 for an 8x10 of a portrait. You also had the option of adding a CD copy of the picture for $10. I learned when I got home that the resolution is not great for re-printing, but it makes a nice screensaver. The bottled alcohol was priced well. The gift shop had a decent selection of things, and it was tax-free (nice when you're used to the 8-10% in AL).
Take lots of $1 bills! You will find plenty of places to use them in Progreso, and I assume in Cozumel, too. There was a woman in the bathroom there, handing people paper towels. I know she was wanting a tip.
We visited the Dzibilchaltun ruins - plan to swim/snorkel in the cenote - it was extremely refreshing and very unique. I'd recommend a quide here or you'll have no idea what you're seeing. The few signs are in Spanish.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: kids program gave all of us some freedom, people
Cons: boat movement, activities, food