Ship was nice but Royal Caribbean treated us poorly

Item: Harmony of the Seas
Rating: 3.4
Author: dfginhhk

Harmony of the Seas Cruise Review to Caribbean - Eastern

dfginhhk

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 23

Overall rating:

3.4 out of 5

Verified Review

7 Night Eastern Caribbean & Perfect Day (Miami Roundtrip)

Sail date: August 19, 2023

Ship: Harmony of the Seas

Cabin type: Balcony

Cabin number: 11639

Traveled as: Couple

Reviewed: 1 year ago

Review summary

We have cruised many times on Royal Caribbean and other cruise lines and have never been disappointed. This was the first time we feel we were treated poorly by a cruise company. They actually lied to us. Guest services helped us speak to a manager and we were told we would get a full refund for our beach excursion to St John. We did not want to spend $205 to sit on the beach in the pouring rain. When we got home and the refund never appeared on my credit card I called Royal, spoke to a manager after an extremely long wait, I was told we were only receiving a 50% on board credit. We were lied to and that is unacceptable!

Embarkation

4 out of 5

Smooth and easy

Ship experiences

Food and Dining

3 out of 5

Drinks were ridiculously expensive. If you ordered a double drink it was $27.

Onboard Activities

5 out of 5

There was a lot to do on the ship. The entertainment was very good.

Entertainment

5 out of 5

Entertainment was very good, especially the production shows.

Service and Staff

2 out of 5

Shore excursion group was terrible. The weather was rainy in St Thomas and we were expected to spend $205 and sit on the beach in the rain. We were not offered to change for another excursion. We exited the ship into the pouring rain and had to make a split decision whether we wanted to go on our excursion or not. If we chose not to go on our excursion we only received a 50% on board credit for $102.50. We complained to the customer service desk on board the ship. The manager agreed to give us a full refund, 50% to on board credit and 50% to our credit card. When we got home we did not see the refund to our credit card. I called Royal Caribbean and they told me we were only receiving the 50% refund. I have nothing in writing from The ship and I am screwed! I would not book another excursion through Royal Caribbean their customer service is terrible and dishonest!

Ship Quality

4 out of 5

the mini golf was in poor condition. Other than that the sip was in good condition.

Cabin / Stateroom

3 out of 5

The cabin size and layout was good. The beds are extremely hard and very uncomfortable. Seems to be the same problem on every ship. Obviously this is a big problem because they provide lousy foam mattress toppers if they still have any available, but they do not help.

Ship tip

Be careful about booking a weather dependent excursion, you will loose 50% of your money if you do not want to sit on a beach in the rain.

Thumbs up

Ports of call

Perfect Day At Coco Cay, Bahamas

5 out of 5

Charlotte Amalie, St. Thomas

1 out of 5

It rained and it cost us $102.50 not to go on our beach excursion.

Thumbs Up 0

Basseterre, St. Kitts

4 out of 5

Disembarkation

5 out of 5

quick and easy

7 Comments

LadyBugT 1 year ago

I booker an excursion for the Thrills and Chill water park at Coco Cay and the weather was great for the 1st half but then a storm came and shut down the chills park and without requesting a refund from RCCL, I was refunded my park tickets by 9pm that same-day. I was informed by other guest that one should always confirm a refund before you disembark the ship or its a loss in some cases..just saying

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MulletChamp2024 1 year ago

You're pretty lucky to get half of your money back! If you read the fine print, I'm sure that it is written in there. If it was a Royal Caribbean cruise line excursion, Weather happens everywhere. I remember this one time. I drove to Tennessee for a Bristol truck race, and it was rained out. Maybe I should have asked to get my money back 😉

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javawoody 1 year ago

Thanks for sharing your experience

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bubbles60 1 year ago

I agree the drinks and drink packGes are getting too expensive.

Thumbs Up 1

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cruising2004 1 year ago

Thank you for sharing your cruising experience.

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Metalmike415 1 year ago

I went through the samething in regards to getting a refund but, customer service told us up front it could take 4 to 6 weeks for the money to refund back to our CC. 5 weeks we had our refund. We had to cancel a comped casino cruise because of a health issue. Thanks for sharing your review and hope you get your money back.

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willwork4cruz 1 year ago

That’s terrible. How many people was that for? What would you have got for your money if you went? Going to the beach is usually close to free if you do it on your own.

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