New Years 2020

Grandeur of the Seas Cruise Review to Caribbean - Bahamas

Cruises: 7+ cruises
Review: 1
Helpful Votes: 11

Overall rating:

3.6 out of 5
Verified Review
Grandeur of the Seas

7 Night Bahamas (Baltimore Roundtrip)

Sail date: December 28, 2019

Ship: Grandeur of the Seas

Cabin number: 7577

Traveled as: Couple

Reviewed: 10 months ago

Review summary

One complaint is that they nickel and dime you for everything and constantly bug you about the specialty restaurants. You would think being a new years eve cruise there would have been party favors/hats/noise makers and music to all hours of the AM. NO ONCE AGAIN THINS SHUT DOWN! Should have done CARNIVAL I GUESS for the entertainment

Embarkation

5 out of 5
Fabulous, went very smooth

Ship experiences

Food and Dining

2 out of 5
Service was great and the food in the main dining room was good

Windjammer Marketplace

2 out of 5

Food was cold, especially at breakfast. Dinner was okay.

Viking Crown Lounge

5 out of 5

Beautiful and the service was great

Schooner Bar

1 out of 5

Boring. We wet down for a couple games and no one as there. Kind of ruined it for any further activity

Pool Bar

4 out of 5

Very good but the bar tenders need to smile more, if it wasn't for the waiters I would have given them a 2

Great Gatsby Dining Room

5 out of 5

Fantastic experience! Waiters Jevan and Huang were the best. Remembered all our likes and dislikes. Planned ahead and were on the top of their game. Could not have asked for better service. Also was amazed to see the Head waiter work with his team. He was very personable. I did see him reprimand a worker in public and take over. I am not sure what this was all about but it could have been handled a little more gently in public view.

Onboard Activities

2 out of 5
There was not enough activities to do. The cruise Director was terrible and did not get many people involved. Main pool and hot tub were closed by 9 PM

Swimming Pools

3 out of 5

Opened too late and closed too soon

Solarium

1 out of 5

Too hot. Needed to open the roof at port so there would have been some air flow! Also Vitan or Tisan (one of the waiters in a white shirt) was very rude. I had asked for a cloth to wipe off a table so 6 of us could sit and he told be RUDELY to just get another table. I did not ask him to wipe it I was going to do myself. He was more concerned about checking the coffee pot, after my inquiry, than assisting a client. He was down right rude! Then had the audacity to approach us and ask us f we had an issue. UNPROFESSIONAL. He needs his stripes taken away and go back to collecting trash until he learns what customer service is all about.

Perfume Shop

2 out of 5

Not enough choices very small

Liquor and Sundries

5 out of 5

The young man who assisted us here was fantasti. He was very attentive to our questions and needs. Only mistake was when our liquor was delivered to our state room two bottles were wrong. Bruce, Cabin Steward, had us take it back asap and they exchanged it without issues. Great customer service.

Gift Shop

4 out of 5

Nice and clean a bit pricy

Casino Royale

4 out of 5

Very nice but the bar tender could have smiled more. Kept fairly clean

Entertainment

3 out of 5
Fair at the most. Do not feel they played to the audience

Palladium Theater

3 out of 5

Show was okay and the seats were way to small!

Service and Staff

5 out of 5
The service was exceptional from our waiters to our cabin stewards. The Bar service waiters were there any time you needed them. The Bar tenders need to laugh and smile more.

Ship Quality

5 out of 5
Very clean. Bathroom on the Lido deck needed cleaned more often

Cabin / Stateroom

5 out of 5
No Complaints Bruce our Cabin Steward was fantastic and I could not have asked for any better service.

Ship tip

Make sure there is only one ship at COCO Cay. Okay for older folks over 70 because everything closes except for the casino

Ports of call

Baltimore, Maryland

3 out of 5

Port Canaveral, Florida

3 out of 5

Perfect Day At Coco Cay, Bahamas

4 out of 5
Would have been better if we were the only ship this day. Had to wait too long for rides and do not feel the water park was worth 65.00 when we had to wait so long for the slides.

Nassau, Bahamas

3 out of 5
Parade was this day and we did not have much time to shop for they did not open many until noon

Disembarkation

4 out of 5
Called decks 1-7 and when we got to the luggage area was told we had to wait????
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