Cruise with the worse logistics ever

Item: Grandeur of the Seas
Rating: 2.9
Author: hawkinsc

Grandeur of the Seas Cruise Review to Bermuda

hawkinsc

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 8

Overall rating:

2.9 out of 5

Verified Review

5 Night Bermuda (Baltimore Roundtrip)

Sail date: October 12, 2019

Ship: Grandeur of the Seas

Cabin type: Inside

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Worst experience ever. Will not go out of Baltimore again

Embarkation

1 out of 5

Awful embarkation. We were not told that the cruise terminal would not open until 5 PM. We arrived at 2:30 PM, expecting to wait in the terminal area. Have done this with other cruises - some terminals have had restaurants! We were turned away at the gate and told: "we don't know where you can go but just go away!

Ship experiences

Food and Dining

3 out of 5

Nothing special

Onboard Activities

2 out of 5

Casino leaked smoke smell onto other areas.

Entertainment

4 out of 5

Last show was not performed due to storm. Performers could have sung the songs without the dancing - I've seen that happen before.

Children's Programs

I had no children with me.

Service and Staff

3 out of 5

nothing special was done.

Ship Quality

4 out of 5

Very clean ship.

Cabin / Stateroom

3 out of 5

Adequate.

Ship tip

Grandeur was a nice ship but don't use the port of Baltimore, MD

Thumbs up

Ports of call

Baltimore, Maryland

1 out of 5

Awful experience.

Thumbs Up 0

King's Wharf, Bermuda

4 out of 5

very nice

Thumbs Up 0

Disembarkation

2 out of 5

ship was 2 houre late arriving back but passengers had to exit rooms at 8 AM and wait in the theater or dining room. There did not seem to be a disembarkation plan for late arrival with the staff. Public bathroom were getting smelly and bad.

6 Comments

wgammon1 4 years ago

Sorry you had a bad experience.

Thumbs Up 0

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rickfab1 5 years ago

I'm not sure why the late (5 p.m.) boarding but it must have been an unusual occurrence. I've cruised on Grandeur out of Baltimore 15 times over the years, and embarkation was always smooth and well organized. Most of the times I arrive at the terminal at 10:30 a.m. and by 11 a.m. I am eating in the Windjammer. Love the Grandeur.

Thumbs Up 0

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joyandjerry 5 years ago

Baltimore had been great to us!

Thumbs Up 1

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maryred 5 years ago

Inquiring minds want to know... Which USA homeports have a restaurant in their cruise terminal?

Thumbs Up 1

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15mustang 5 years ago

We had a great experience in Baltimore last month. Not sure why you weren't able to get to port until 5.

Thumbs Up 1

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bobduck1993 5 years ago

I found the port of Baltimore to be one of my most enjoyable experiences ,I really would like to cruise from there again.Sorry you had such a bad experience!

Thumbs Up 2

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Other reviews of this sailing

Good cruise, but hiccups out of Baltimore

Beautiful Bermuda

Food was awful: VERY limited selection. Chops Grille good food. Too few free activities.