Sail Date: September 01, 2014 Ship: Grandeur of the Seas Cabin Type: Oceanview Traveled As: Large Group Reviewed: 3 years ago
I would strongly NOT recommend using this ship. Overall\, the ship was very dirty and disgusting (see below comments). The dining experience was mediocre. There were several instances where the same food was being offered on the buffet as on the dining room. The overall food quality was mediocre at best. You could tell that the staff were pushing one of the 3 restaurants on board that cost 30$ a person extra. While in Bermuda\, the power was inexplicably out for about 90 minutes. I was unable to get into my room due to the fire doors being activated. Customer service staff had no information and looked like they had no idea what was going on as well. Non-smokers should beware that the starboard side of all the open decks are the smoking areas\, which made the entire pool deck of the 9th floor smell like cigarette smoke.
Food and Dining
1 out of 5
3 out of 5
Service and Staff
3 out of 5
1 out of 5
The pools and hot tubs were disgusting. There would be sand in the bottom of the hot tubs\, the pool water tasted salty. You could tell that the Grandeur was the oldest ship in the fleet. It seemed like the cleaning crews stopped cleaning the public bathrooms around 6 PM. Smoking was permitted on the starboard side of all the open decks\, leaving acrid cigarette smell that was overbearing at some points.
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