A disappointing shipboard experience

Grandeur of the Seas Cruise Review to Caribbean - Bahamas

Reviews: 0
Helpful Votes: 0

Overall Rating:

2 out of 5
Sail Date: April 01, 2014
Ship: Grandeur of the Seas
Cabin Type: Oceanview
Traveled As: Family (older children)
Reviewed: 4 years ago

Guest services staff was very inexperienced and rude. So much for the customer is always right. They were not helpful at all about \"unattended children under the age of 16\" being in the solarium(their written policy).After witnessing preteens spitting in the hottub\, we never went in.

Food and Dining

3 out of 5
Food from dining room was often cold.


3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Pros: dining room service and shows were good

Cons: Adult solarium area had unattended children. We couln't even use the hot tub. There were no pool attendents in the solarium. I was told by guest services that it wasn't their policy to ask people to leave that area. So much for a quiet adult retreat!

Recommends Grandeur of the Seas? No.

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