A disappointing shipboard experience
Grandeur of the Seas Cruise Review to Caribbean - Bahamas
Ship: Grandeur of the Seas
Cabin Type: Oceanview
Traveled As: Family (older children)
Reviewed: 4 years ago
Guest services staff was very inexperienced and rude. So much for the customer is always right. They were not helpful at all about \"unattended children under the age of 16\" being in the solarium(their written policy).After witnessing preteens spitting in the hottub\, we never went in.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: dining room service and shows were good
Cons: Adult solarium area had unattended children. We couln't even use the hot tub. There were no pool attendents in the solarium. I was told by guest services that it wasn't their policy to ask people to leave that area. So much for a quiet adult retreat!