Grandeur of the Seas Cruise Review to Caribbean

Deck Hand

Experience
2-3 cruises

Review
1

Helpful Votes
0

1 out of 5

A TERRIBLE CRUISE

Sail Date: March 01, 2010

Reviewed: 6 years ago

Traveled As: Couple

Room Type: Inside

FROM THE FIRST TIME WE BOOKED THS CRUISE WE HAD NOTHING BUT DISAPOINTMENT, THE CUSTOMR SERVICE LINE IS RUDE AND THEY GAVE ATTITUDES WHEN YOU ASK SIMPLE QUESTIONS..SUCH AS DO YOU HAVE FORMAL DINNING THEY TELL YOU TO READ WHAT IS WRITTEN ON LINE. SECOND ONCE WE GOT ON SHIP WE ENCOUNTERED THE MOST RUDEST AND UNPROFESSIONAL BOARDING STAFF. THEN THAT EVENING FOR DINNER THEY SIT YOU DOWN WITH 15 PEOPLE A AND THE WAITERS TELL YOU WHAT YOU'RE GOING TO EAT, THEN THEY SEND YOU COLD FOOD NO ENTERTAINMENT AT NIGHT THE SHOWS ARE POOR QUALITY, NO COMEDY. THE SECURITY THREATENS YOU BECAUSE YOU DON'T SPEAK THEIR LANGUAGE.

Pros: THE PORTS COZUMEL AND COSTA MAYA

Cons: STAFF ARE RUDE AND DON'T SPEAK ENGLISH, " TOO MANY CHIEFS AND NOT ENOUGH INDIANS

Recommends Grandeur of the Seas? No.

Food and Dining
FOOD IS COLD AND SELECTION IS POOR, THEY HAVE NO PATIENCE AND HAVE THE MENTALLITY OF THEY ARE DOING US A SERVICE. OH AND DON'T ORDER ROOM SERVICE IT TAKES 2HRS AND THEY DON;T COME WITH SOFT DRINKS , AND THEY ONLY HAVE COLD CUTS.
Cabin / Stateroom
WE WHERE UP GRADED TO A STATEROOM,AND MAN THAT IS THE SMALLEST AND TERRIBLE ROOM, THE TV IS A 9' WITH 3 CHANNELS AND CONTINUES TO LOSE CONNECTION, THE STATEROOM ATTENDANT ONLY SAW HIM TWICE THE FIRST DAY AND THE LAST DAY OF A FIVE CRUISE, BECAUSE HE WANTED TO KNOW IF HE WAS GETTING HIS TIP.
Service and Staff
STAFF TERRIBLE YOU ASK THEM A QUESTION AND THEY GIVE YOU A LOOK LIKE YOU ARE INSULTING THEM, THEY WILL NOT HELP YOU AND THEY HAVE THE POOREST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. ON THE LAST DAY I FINALLY WAS ABLE TO SPEAK TO THE CUSTOMER SERVICE MANAGER AND SHE APOLOGIZED, WE GOT BACK ON THE 11TH OF MARCH AND TO THIS DAY I HAVE NOT HEARD FROM CUSTOMER SERVICE MANAGER IN REFERENCE TO OUR EXPERIENCE.
Entertainment
SHOWS ARE 20MIN AND TERRIBLE VERY POOR QUALITY DANCE AND PERFORMANCE. NO EVENONG COMEDY SHOWS AND ONLY ONE SHOW @ 1945 PM
Ship Quality
THE SHIPS LAYOUT IS PRETTY MUCH THE SAME, EXCEPT THEIR IS NO THEME, COMPARED TO CARNIVAL THAT EACH SHIP IS MADE WITH A THEME AND DESIGN, THIS BOAT IS PLAIN.


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