Grandeur of the Seas Cruise Review to Mexico

Deck Hand

7+ cruises


Helpful Votes

1 out of 5

Unhappy with cruise

Sail Date: January 01, 2010

Reviewed: 6 years ago

Traveled As: Couple

Room Type: Inside

When we went to the Pursers desk it was very obvious we were bothering them. We had a $100. on board credit which they could not locate. We had the receipt of purchase faxed to the Miami main office and was still told we would have to deal with the issue after the cruise...what good is an onboard credit AFTER the cruise. We then did not get a blow dryer in our cabin, after asking 8 times we were told they would bring a blow dryer from an employee for us to use BUT we must then return it. Food was cold to lukewarm and I compare the quality to Golden Corral...Golden Corral is fine for what you pay, but expected much better quality on Royal Carribean. In talking with other guest we were not alone in our assesment. Have been on many cruise lines, but this was the worst cruise we have ever been on.

Pros: Service in the dining room, pool deck and buffet was excellent

Cons: Service at customer service desk terrible, food poor quality

Recommends Grandeur of the Seas? No.

Food and Dining
Quality poor, a few times the food was inedible it tasted so bad
Service and Staff
Would like to note, about 5 individuals made it poor, dining, bar and buffet staff very nice and helpful
Ship Quality
Cabin / Stateroom
Took all showers in Sauna area as bathroom had no ventilation and always smelled like septic, used as little as possible, but housekeeping very nice and did everything she could to assist us when necessary.

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