Review SummaryHIGHs: The interior rooms were nicely arranged; the bottom beds were *SO* comfortable; 99.9% of the staff were absolutely fabulous; the spa services were fabulous; the coffee shop beverages were consistently good; afternoon tea was such a lovely treat each day, with great service and tasty sandwiches and treats; our seated dinner came with a variety of options which were usually very good; the pizzeria on deck 5 was great; movies on the deck were a lot of fun and the blankets they provided were a nice touch. LOWs: There was an issue with the tender boats in Ketchikan, so were were left waiting in line for 3 hours in the sun without any communication from someone from Princess; as an apology, they offered everyone on board a drink coupon that had a maximum of $9.99 and excluded premium alcohol -- seriously?! My SPF 50 didn't hold up after hours in the sun, and this was the "compensation"? Also, the internet manager on our boat, Mr. Danilo Cudic, was rude and unhelpful to a few different family members, including myself, on different occasions. Additionally, the food was hit or miss, especially in the buffet (Horizon Court) and in the International Cafe (Deck 5).
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Service and Staff
Cabin / Stateroom
I would consider looking at other ships and cruise lines. For the price we paid, we were unpleasantly surprised by a few different things during our family trip. We actually felt that Carnival had better food and better entertainment, overall, and they are usually a bit cheaper than Princess. If you choose this cruise because of the port convenience or the itinerary, I'm sure it'll be a fine trip, but it was not the grand, high end cruise line people have hyped it up to be; at least not in our opinion (and we were a group of 28 ranging in age from 9-80).