Grand Princess Cruise Review to Canada, New England, New York

Experience
1 cruise (first)

Reviews
0

Helpful Votes
0

2 out of 5

First and Last if this is typical

Sail Date: May 01, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Balcony

Overall the ship is spacious\, is moderately easy to navigate\, offers a variety of food and beverage locations.
By having a smoking area as well as a casino that allows smoking but has no ventilation\, we had to avoid several parts of the ship just to get away from the smell.
Very low energy on-board - both from the staff and guests. Exceptionally boring.
Insufficient medical support for basic needs - took over an hour to get ice for a swollen wrist after a fall on the stairs (in front of three staff members who did nothing to assist or ask if I was OK).
Missed an entire port of call due to speed of current - with no compensation from cruise - just another boring day on the water with a repeat of events from the previous day.
Second port of call was completely useless\, nothing to do or see that was interesting\, seemed only to serve the purpose of opening shops.
Lost baggage due to room change without our knowledge - multiple phone calls and we eventually had to go find it ourselves in a storage room.

Pros: Dinner Service\, 99% of staff exceptional\, spacious room

Cons: Smoking areas\, poor entertainment/events\, low energy\, missed port of call\, inadequate medical support

Recommends Grand Princess? No.

Ship Quality
Ship is large with spacious walkways and balconies. Easy to move between floors using the stairs\, however\, excessive wait time for any elevators was problematic. Smoking area and casino with no ventilation made those portions of the ship unusable for us.
Food and Dining
Dining rooms were excellent. Great personalized service (especially for a dietary restriction); consistent waiters and hosts for each seating; quality of food was as expected in the main dining rooms.
Buffet for breakfast and lunch was good\, but there was little to no variety each day of the cruise so the food became boring and uninteresting.
We did not pay to dine in the two specialty restaurants\, which would have been an additional $50 just to sit there.
Cabin / Stateroom
Size and decor was good\, and was above my expectations having never been on a cruise. We were upgraded to a room with a balcony which was very positive (although caused major problems getting our luggage).
Mid-cruise problem with our sink caused a leak that went unattended until it overflowed onto the floor. Very poor monitoring of the situation by floor staff and plumber.
Service and Staff
99% of the staff was very friendly - some of the friendliest people I've encountered. However\, this has to be balanced with a general feeling of low energy across the entire ship. They provided service with a smile\, but they were not energetic about it.
Only two staff members were surly or unpleasant.
One staff member knocked on our door even though we were displaying the do not disturb hang tag.
Employees who saw me fall on the stairs did nothing to assist or make sure I was OK.
Entertainment
I can sum it up with a yawn. The entertainment was overall incredibly boring. The magic show was low energy and was shorter than the time it took us to be seated and wait for it to start. Movies were so loud we couldn't get away from the noise. Jazz band in atrium was excellent\, but with smoke pouring in from the adjacent casino - unable to enjoy them for much time. Too many gambling tournaments as entertainment. Overall low energy and no options for a younger audience.


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