First and Last if this is typical
Grand Princess Cruise Review to Canada, New England, New York
Ship: Grand Princess
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 3 years ago
Review SummaryOverall the ship is spacious\, is moderately easy to navigate\, offers a variety of food and beverage locations.
By having a smoking area as well as a casino that allows smoking but has no ventilation\, we had to avoid several parts of the ship just to get away from the smell.
Very low energy on-board - both from the staff and guests. Exceptionally boring.
Insufficient medical support for basic needs - took over an hour to get ice for a swollen wrist after a fall on the stairs (in front of three staff members who did nothing to assist or ask if I was OK).
Missed an entire port of call due to speed of current - with no compensation from cruise - just another boring day on the water with a repeat of events from the previous day.
Second port of call was completely useless\, nothing to do or see that was interesting\, seemed only to serve the purpose of opening shops.
Lost baggage due to room change without our knowledge - multiple phone calls and we eventually had to go find it ourselves in a storage room.
Food and Dining
Buffet for breakfast and lunch was good\, but there was little to no variety each day of the cruise so the food became boring and uninteresting.
We did not pay to dine in the two specialty restaurants\, which would have been an additional $50 just to sit there.
Service and Staff
Only two staff members were surly or unpleasant.
One staff member knocked on our door even though we were displaying the do not disturb hang tag.
Employees who saw me fall on the stairs did nothing to assist or make sure I was OK.
Cabin / Stateroom
Mid-cruise problem with our sink caused a leak that went unattended until it overflowed onto the floor. Very poor monitoring of the situation by floor staff and plumber.
Pros: Dinner Service\, 99% of staff exceptional\, spacious room
Cons: Smoking areas\, poor entertainment/events\, low energy\, missed port of call\, inadequate medical support